Grand Motorcars

Amazing Customer Service Julia was an exceptional sales lady. She returned our phone call in a very timely manner. The manager, Mark, did an outstanding job at getting us th Julia was an exceptional sales lady. She returned our phone call in a very timely manner. The manager, Mark, did an outstanding job at getting us the exact car we wanted and the price range we suggested. If you are looking for a car; look no further. If you know what you want, I strongly suggest this team. They were friendly, professional, and never gave up on getting us the car we wanted. We will surely do business with them in the future. More

Good job They the absolutely best hands down!! If you looking for a new car come here they will get you one in one before you leave They the absolutely best hands down!! If you looking for a new car come here they will get you one in one before you leave More

Julie is amazing! Great deals! We have bought 2 trucks from this dealership. The first we bought in October and it was totaled in Jan. The insurance company gave us 4K OVER what we We have bought 2 trucks from this dealership. The first we bought in October and it was totaled in Jan. The insurance company gave us 4K OVER what we paid for the truck- that’s how good of a deal we got on the truck. So, we scoured the internet yet again for truck #2 and found the beat deals at Grand Motor Cars again. We asked for Julie because she was so great to work with. She’s very honest and really tries to get you the beat deal and works to get you what you want in your price range. The ONLY reason I took off 1 Star is because I didn’t like how the finance guy was trying to push us into buying Gap Insurance. I’ve never had it before on any vehicle I’ve bought and he insisted we had it on our truck that was totaled- we didn’t. He just kind of had an attitude after refusing the Gap Insurance. Besides that, we had a great experience! More

Great Grand Motorcars and Julie have both done an outstanding job. They went above and beyond to make sure I was a happy customer. Their customer service is Grand Motorcars and Julie have both done an outstanding job. They went above and beyond to make sure I was a happy customer. Their customer service is excellent and I am very pleased with my car! More

Julie is a straight-shooter Julie is a strong, successful salesperson working at a dealership that starts with low prices. Because of this, she is able to skip manipulative sale Julie is a strong, successful salesperson working at a dealership that starts with low prices. Because of this, she is able to skip manipulative sales talk and forthright and honest. More

Good, quick, honest service. I walked in and was immediately helped by Cedric. He was patient, listened to what I was looking for, and led me to the right choice for me and my sit I walked in and was immediately helped by Cedric. He was patient, listened to what I was looking for, and led me to the right choice for me and my situation. He even tried to see if there were cheaper options in line with what I wanted. No pressure at all, and never felt like I was being lied to. More

What a wonderful experience! I have only bought two vehicles in my life but this was by far the best experience I have ever had! Cedric was amazing to us! He worked with us all ni I have only bought two vehicles in my life but this was by far the best experience I have ever had! Cedric was amazing to us! He worked with us all night to find the best fit for us and treated us amazing! I would highly recommend buying a vehicle from Cedric at Grand Motors dealership! Thank you for a wonderful experience! More

LITERALLY Round Peg Square Hole People These are the type of car salesmen that they warn you about. I did my research prior to coming here so I knew what I wanted. Julie, the salesperson, w These are the type of car salesmen that they warn you about. I did my research prior to coming here so I knew what I wanted. Julie, the salesperson, was nice and accommodating but that’s about where the pleasant experience ended. As she was doing the final sell, I noted that the tires were bald, the rear running boards didn’t appear to work and the 120V power outlet was missing in the back console. She said they’d be fixed and not to worry. I come back the next day to pick up the truck and the tires were replaced, that was it. She said they’d order the part for the 120V and the running boards would get fixed the same day. When I was driving it back, I realized it was still in 4X4 mode so I took it off, only to hear this grinding noise when I accelerated. I called and told Julie immediately and after asking if I bought the warranty (uh oh) she said they’d look at it when I brought it back. Weeks go by, I call every couple of days to see if they ordered my parts. Alazar, the service manager, was nearly impossible to reach and returned my phone call 1 out of 15 (not exaggerating). Half the people who answered the phone didn’t even know they HAD a service department. The part was shipped to ME for some reason and was the cigarette power adapter, not the 120V. They had the (circular) part (for the square hole) sent to their office and then they shipped it to me, like I was going to install it. So I called service and told them they ordered the wrong part. Weeks later, same thing, sent it to me for some stupid reason. They told me when I first purchased the vehicle that the tag would be mailed to me. The temporary tag expired and when I tried to get it renewed at the tag office, they said the emissions weren’t current on it. When I go back to the dealership to get the 120V installed, I included a list of things that needed to be checked out that weren’t working since day 1 (the rear running boards, tires groaning past a certain turn radius, the emissions, the 120V, heated seats and that grinding noise). I even brought it in on a day they said they had nothing going on. TWO WEEKS LATER, after many unreturned phone calls, I was told it was ready. When I got there, Alazar when through all the things I had given him to check on. Out of all of them, they fixed the power outlet and the emissions. Two weeks to do something that should have taken an hour, tops. I didn’t think they’d want to fix any of the other problems, but the rear running boards were contingent upon me buying the thing. They said it wasn’t in the notes and they couldn’t honor it. I talked to Julie, who sounded very apologetic (about the running boards anyways) and said they had a massive overhaul of management and she’d look for the paperwork that promised me that much. It’s been a week and no return phone call. I’ve had their number on speed dial because of their lack of communication but I’m done with it now, I’m too tired to babysit these people. I own a business and will undoubtedly need more trucks in the future but I’ll be damned if I ever purchase from these people again. More

Julie customer satisfaction report created by Richard m. Vie Julie was very professional in dealing with my son and I. she was fast and to the point with paperwork, and efficient in being the midle woman betwe Julie was very professional in dealing with my son and I. she was fast and to the point with paperwork, and efficient in being the midle woman between me the customer an d upper management. You should keep her happy, she is a good salesperson More

Rude people they do not know got to speak to people I hate this dealership they steal money try and lie about prices would not recommend they made me come over a hour drive just to tell me they can’t a I hate this dealership they steal money try and lie about prices would not recommend they made me come over a hour drive just to tell me they can’t anymore TWICE!!! More