Grand Motorcars

First, I would like to say if I knew there were so many negative reviews on this dealership I would have looked the other way fast. However, I made the awful mistake of trusting to many alpha males. They m negative reviews on this dealership I would have looked the other way fast. However, I made the awful mistake of trusting to many alpha males. They make you gain their trust, reel you in, hook you to lie on top of lies, then drop the ball and leave you hanging. This is my story about GrandCars (Marietta GA) how I was misled into buying a vehicle from their auto lot. 1)There were lack of communication throughout the entire sales. The advertisement of the vehicle mileage was at 78,399 (I have proof) was incorrect the actual mileage was at 80, 323 a difference of 1,924 miles. 2) when I arrived to pick the vehicle up on Saturday, October 19th. The salesman states another salesman had misplaced the keys. Therefore I would have to wait for a locksmith to make the key. Mind you I had driven three hours and they knew I was coming to pick the car up that day. I had to wait an additional two hours before I decided to cancel contract and leave then the compulsive lying started. 3) In order to not cancel contract these lies were told to us and we were coherence into believing the following lies by the service manager let’s just say “Mr.I” in which they have yet to honor. (Lie 1) $500 would be knocked off the total price of car with a five year financing instead of seven. (Lie 2) They would give us 5 free oil changes either through pep boys or Firestone whichever one was close to me. (Lie 3) They would add a full tank of gas in which I had to full the car up myself just to get home. (4) None of the three happened. I hope in the future you will not conduct business this way. I was always told a man word is all he has. It's a bond of humility and respect. This company failed miserably. This dealership is unethical you should be wiling to go far and beyond just to keep your customers satisfied. Shame on you! By the way, I still want what was promised to me during the signing of the contract. More

If I could leave zero stars I absolutely would. To the person who called me about my review and left me a VM, I called you back 3 times, for 3 people to say they don’t know who are. So apparently m To the person who called me about my review and left me a VM, I called you back 3 times, for 3 people to say they don’t know who are. So apparently my issues will not be fixed as I was promised they would. Then today I call again to return your call to be told “honestly you just need to fix these issues yourself”. Updating my review as I have had my car for 2 months now and day one concerns, that I was told would be taken care of are not. I live 4 hours away and why everyone was nice over the phone and very nice while I was there I have unresolved problems that at this point I am going to have to spend money on when I should not have to. When I test drove my car it had floor mats, they took it to the back to “detail” it for me and apparently forgot to put the back mats in. When I got home I texted the lady helping me, who knew they were present at test drive and I was told no problem, we will mail them to you. 2 months later, I’m still waiting after reaching out several times. Also, the plug for the heated steering wheel was missing, I was told it is a very simple install and we will ship it to you, again, I’m still waiting for this plug. To add insult to injury, about 2 weeks I was cleaning my dashboard and the clock in the center fell into the dash. This also happened during the test and I was told it would be fixed by maintenance when they detailed it. Apparently it wasn’t fixed completely or it wouldn’t have fallen again. So I immediately reached out and was assured again that all of my concerns were going to be addressed promptly. That was 2 weeks ago. I bought this vehicle 4 hours away as I thought it was a great deal. I see now I was wrong. I can’t just drive there as it would be 8hrs round trip. My advice, buy a car close to you. This is a headache and my first awful experience buying a car out of state, but I won’t do it again. I am going to have to spend $500-700 (if not more) out of pocket on items that I was promised would be resolved months ago. More

Total disappointment. Total 180 after purchase, two months of giving them the opportunity to resolve an issue with a Tesla I purchased in June. Its currently been sitting Total 180 after purchase, two months of giving them the opportunity to resolve an issue with a Tesla I purchased in June. Its currently been sitting at the dealership for a week after I had to have it towed because it wouldn't drive. The service department is a Joke, only can text and they never replay. Who the GM is I dont know they seem to not have one just sales management & Finance. Im Convinced once they get the sale you really dont matter. None of the departments seem to talk to each other. When i call im told to text a number and when you speak to someone they dont know whats going on. They will tell you ill have some one call you but they dont call, no reply. Sales Manager MARLON I thing he is new took my information yesterday and said he would have the service department call me to let me know whats going on with my vehicle since i had it towed to the dealership last week. No one called, I sent an email with all the contacts I have only one reply and and it said i have the wrong department for my issue will forward it to the right department. My vehicles battery went bad within 30day of buying the vehicle, cost to repair 18-20k i was sold a warranty for 4500 that should have covered the service repair but they denied the claim saying it happened too soon vehicle had pre-exciting issues. I forwarded the denial letter to the dealership they said they would speak to the warranty rep and get back to me, that has not happened yet. I was also sold a Gap policy for 1500 that i dont need and asked to have it cancelled and applied to my loan, that has also not happen. Donnie told me he was working on in and started it when I contact Products dep. i get no reply. My finance company has still not received that credit. I didnt pay close enough attention when signing my document with all the excitement of getting the vehicle. This has been the worst Car purchase and experience I have ever had and im still paying a car note and insurance every month for a vehicle that is currently underivable. Ive exhausted my patients and given then numerous opportunities to help me resolve this issue. At this point i just need them to take the car back pay off the loan and be done with it if they are not going to fix the preexisting issue the warranty company said the vehicle had for them to deny the service repair. Makes sure you know what you are signing with them, read everything over, double check, check the warranty company, everything. I had to request all my docs twice before i received everything and that was when i realized what i signed and requested the additional products to be cancelled. The car was only 23k I ended up with a 33k loan once they added products and fees. needless to say they got me and the products they sold me warranty wont even fixed what is listed in the coverage i was sold. I could go on but ill save it for another week. If you can Buy a car somewhere else and dont do financing with them if you do, you will end up with lots of additional products they get a kick back for im sure like the extended warranty and gap coverage. my bank offers gap for 399 theirs is 1500 interesting. More

Great customer service, friendly staff, and they went above and beyond to provide professional service! Highly recommended! above and beyond to provide professional service! Highly recommended! More

When I purchased the truck. ..everything seemed fine at first...However, the rip in the driver's seat was well hidden. Additionally, the dealer added on charges that should have ..everything seemed fine at first...However, the rip in the driver's seat was well hidden. Additionally, the dealer added on charges that should have been allocated only for new vehicles. I made several calls to the dealership and was promised a call back but none came from the manager or finance manager. More

4 months ago I wrote a 5 star review the week I purchased my car. I would NOW like to retract my review and let the innocent car buyers who come here to STAY AWAY. Here is my story: Purchasing my car I did my car. I would NOW like to retract my review and let the innocent car buyers who come here to STAY AWAY. Here is my story: Purchasing my car I did realize some things that were not right like the car was advertised at $9995.00 when the deal was complete I ended up financing over $16,000.00. Which did not include any extra warranties or any positive item for me. Bogus additional charges that amounted to absolutely ridiculous charges my example the charge I was to be charged for tags $32.00 the charge Grand charged me was $200.00 + dollars. It’s a complete rip off. Now I purchased my car and it had an alignment issue to bring it back in the following Monday and it would be addressed did that waited there till closing got my car as soon as I exceeded 70 MPH it start the shaking again only worse. Took it back on the following day waited 6 hours there was again got my car at closing and drive it home. When getting in int 75 same issues only shaking alignment was now my wheels practically bouncing while driving was told to get outside estimate did that and turns it is not an alignment it was the wheel components are completed out of operation and could result in the wheel coming off while driving. Mike Wally Sales manger not general mgr as I was told asked me to send him the estimate I did that and he has refused to email me or call or text he has completely ghosted me over this $1300.00 dollar repair. I’m still waiting to hear something but I have contacted my attorney and put this into motion including the erroneous charges and quite possibly illegal charges during the initial purchase and before that with false advertising charges. PLEASE DO NOT BE A FOOL LIKE ME AND PURCHASE A CAR AT GRAND MOTORCARS. You are forced to do your review before leaving the store during the purchase process. Thankfully we have the law on our side to protect us from scams like these folks got going on over there will not be over looked. This will end up costing Grand a whole lot more than just repairing my car like I was told. Trust me they will pay for all the wrong doings to me. Wish they had a zero star that would be the most suitable for these folks at Grand Motor cars. Update as if September 14th 2023 nothing has been done, not one person from Grand has reached out to help me out with this very bad situation. PLEASE DO NOT BUY AN AUTOMOBILE FROM GRAND. THEY WILL RIp YOU OFF FROM the get go!!!! More

They spray painted the underside of the car to hid serious rust damage that was revealed when we took the car to a mechanic for inspection. Do not buy a car from this crooked dealership. serious rust damage that was revealed when we took the car to a mechanic for inspection. Do not buy a car from this crooked dealership. More

In the buying process this dealership return calls have a problem and see will they talk to you or call you back. I called them for over 2 hours wanting to talk with the manager got transferred to a voicemai problem and see will they talk to you or call you back. I called them for over 2 hours wanting to talk with the manager got transferred to a voicemail each time or know one would pick up. The car has been wrecked, if you like spending you hard earned money on wrecked cars and horrible phone service by a dealership then go here. You know who I am because you wouldn’t answer my calls!!! More

MOST UNPROFESSIONAL BUSINESS I EVER BEEN. SOLD ME LEMON NOW DON’T WANT TO ANSWER MY CALLS!! SOLD ME LEMON NOW DON’T WANT TO ANSWER MY CALLS!! More