Grand Motorcars - Kennesaw

Working with Tim was awesome! He is attentive, knowledgeable and so helpful! Thanks for everything to get me into my perfect car! I love it! ❤ knowledgeable and so helpful! Thanks for everything to get me into my perfect car! I love it! ❤ More

I was threatened by Chris in finance. He is very dangerous. I was talked to like a dog.. which I wouldn’t even talk to with such vulgar language. PLEASE STEER CLEAR!!! dangerous. I was talked to like a dog.. which I wouldn’t even talk to with such vulgar language. PLEASE STEER CLEAR!!! More

I am reluctantly writing this review. I will begin with, the sales person I dealt with (Josh) was the absolute worst and irresponsible car salesperson i've ever dealt with. Between not returning calls, to s the sales person I dealt with (Josh) was the absolute worst and irresponsible car salesperson i've ever dealt with. Between not returning calls, to seemingly avoiding calls (It got to the point where I had to block my number prior to dialing this company) I've never been treated this poorly. Actually all of the personnel i've worked with were not up to par. I received great attention prior to purchase however after I signed, they almost completely ignored me. There were a couple of things I was told they'd address and fix on my used car purchase which were not done. This is why I ought to have had them written on paper prior to signing/purchasing. I was offered a loaner car which was a 2004 lexus with 280K miles on it and they wanted me to sign a paper saying I was responsible if anything happened to the car. I.E. alternator, and so on. It took me more than a month to receive any real service to repair the scratches on the car promised to be repaired. Some of these scratches were eventually taken care of....... I purchased this car with the understanding (Carfax report) that there were no accidents with the vehicle. The Carfax report was clean however soon I noticed that the car had in fact been in an accident on the drivers side door. I asked them to fix this and they verbally said they'd fix the door. They never fixed it and to this day are ignoring my please to repair it.......I have never once (and i'm in my 60's) dealt with a car dealership that blatantly ignored after purchase customers....... I took it to a manager (Carl) and he asked me to call him and he'll give me a disposition on what they can do to fix the issue. I've been calling and calling him to no avail. Again, anyone who purchases from this dealership must be aware of what I am writing. More