Grand Motorcars - Kennesaw

I rarely give bad reviews, but after giving Grand Motors a month to respond appropriately, I feel I must. On August 17, 2024, my wife and I drove 103 miles from Chattanooga, Tennessee to Grand Motors in Ke a month to respond appropriately, I feel I must. On August 17, 2024, my wife and I drove 103 miles from Chattanooga, Tennessee to Grand Motors in Kennesaw to purchase a 2022 Acura MDX my wife found online. During the brief test drive, everything seemed fine. However, once we drove back to Chattanooga, my wife noticed a troubling issue with the brakes--they pulsated whenever she applied them. I tested the vehicle the next day and confirmed the problem. Considering the salesperson claimed the brakes were new, we initially hoped it would resolve itself. Unfortunately, the situation quickly worsened. By Monday, the brake pulsation had become more severe, so we immediately contacted Grand Motors. Their solution? Drive the 103 miles back to the dealership to have their service department--who had already resurfaced the brakes--look at them again. Despite being aware of the issue, they downplayed the danger and insisted the car was safe to drive. This showed a blatant disregard for our safety. We refused to take such a risk and instead took the car to Acura of Chattanooga, where it was found that all four brake rotors had been improperly resurfaced, removing the protective coating and rendering the vehicle unsafe to drive. The repair cost was $1,037.88, which was due to Grand Motors' negligence. Even with this diagnosis from a certified mechanic, Grand Motors continued to deflect responsibility. The salesperson promised that his manager, Sonny, would contact us, but despite multiple follow-ups, we were completely ignored. After weeks of stalling, they finally offered a paltry $210, claiming that's what it would have cost them to fix the issue. This was an insult and a complete failure to take accountability for their unsafe practices. Grand Motors' disregard for safety, poor communication, and lack of professionalism make it clear they care more about cutting costs than the well-being of their customers. Based on this experience, I cannot recommend Grand Motors to anyone.I rarely give bad reviews, but after giving Grand Motors a month to respond appropriately, I feel I must. On August 17, 2024, my wife and I drove 103 miles from Chattanooga, Tennessee to Grand Motors in Kennesaw to purchase a 2022 Acura MDX my wife found online. During the brief test drive, everything seemed fine. However, once we drove back to Chattanooga, my wife noticed a troubling issue with the brakes--they pulsated whenever she applied them. I tested the vehicle the next day and confirmed the problem. Considering the salesperson claimed the brakes were new, we initially hoped it would resolve itself. Unfortunately, the situation quickly worsened. By Monday, the brake pulsation had become more severe, so we immediately contacted Grand Motors. Their solution? Drive the 103 miles back to the dealership to have their service department--who had already resurfaced the brakes--look at them again. Despite being aware of the issue, they downplayed the danger and insisted the car was safe to drive. This showed a blatant disregard for our safety. We refused to take such a risk and instead took the car to Acura of Chattanooga, where it was found that all four brake rotors had been improperly resurfaced, removing the protective coating and rendering the vehicle unsafe to drive. The repair cost was $1,037.88, which was due to Grand Motors' negligence. Even with this diagnosis from a certified mechanic, Grand Motors continued to deflect responsibility. The salesperson promised that his manager, Sonny, would contact us, but despite multiple follow-ups, we were completely ignored. After weeks of stalling, they finally offered a paltry $210, claiming that's what it would have cost them to fix the issue. This was an insult and a complete failure to take accountability for their unsafe practices. More

I purchased a car from Grand Motors in Kennesaw on January 20th. Initially, I was pleased with my purchase, but my experience has since soured significantly. During the purchase, my salesperson, Jo January 20th. Initially, I was pleased with my purchase, but my experience has since soured significantly. During the purchase, my salesperson, Joshua, offered me a deal of paying $800 a month for the Mercedes. However, once we got into the advisement room with the financial people, the monthly payment unexpectedly increased to $1,291. This was tremendously different from what I had agreed upon, but I was already excited and accepted it. On the day of purchase, the battery was in critical condition and a tire error was showing. Joshua assured me that it just needed to be driven around a bit. However, they ultimately had to replace the battery, which took weeks to schedule because they were “so busy.” Additionally, the tire issue, which Joshua said just needed a little air because the car had been sitting in the showroom, turned out to be much more severe. All four tires were bad and dry-rotted. As of today, May 28th, I have already encountered numerous other issues. Last week, I took my car for service at Mercedes and was shocked by the findings. I was informed that I already needed an oil change, despite having the car for only a few months. Additionally, both rear tires are bald and need replacing. Even more concerning, I need new spark plugs, new brakes, and new rotors because my current brakes are metal to metal. On top of all this, my air conditioning went out today, and it's not a freon issue or anything simple. Every time I called for assistance, I was told that it’s just wear and tear. After only four months? Seriously?? They mentioned that I purchased the highest warranty and could take it to any luxury service place to fix my air conditioning, but at this point, there have been no call backs or anything. They clearly don’t care. This level of wear and tear on a recently purchased vehicle is unacceptable. I expected a much higher standard from Grand Motors. It’s clear that the car was not properly serviced or inspected before being sold. This experience has been incredibly frustrating and disappointing. I would caution anyone considering buying a car from Grand Motors to think twice and ensure they thoroughly check the vehicle before purchase. More

OK, I usually don't leave reviews unless I think it helps a buyer make a purchase decision, or the seller achieve the recognition they deserve. In this case, it will be the earlier and not the later. Buyers a buyer make a purchase decision, or the seller achieve the recognition they deserve. In this case, it will be the earlier and not the later. Buyers beware! I have given these guys a chance to make good, but I got no response. I flew in from out of state to purchase a vehicle that appeared to be in great shape in the photos. Was ensured everything was copacetic, and that the dealer performs a 140-point mechanical inspection before used vehicles get listed for sale. There wouldn't be any issues, I was told. Once I made it to the dealer, after a crappy flight and a one and a half hour Lyft ride, I got to see the car. I must be honest, the car looked good, paint was OK interior nice and clean for its age. However, on the test drive I realized the engine wasn't running right, some of the switches weren't functional, such as the mirror adjuster switch, pass window switch, etc. The vehicle had a loud audible clunk in the rear right as well! Trunk and hood struts were gone too. Regardless, I had asked for some money back, since the car was not as advertised but got nothing. I was caught between a rock and a hard place; all rental shops were closed, and I decided to take the car. Stopped for lunch and after 5 miles of driving the CEL came on together with a bunch of other lights. We limped home the thousand or so miles and then I took the vehicle to the mechanic to get it sorted. The worst part here is that Grand Motorcars used a OBD reader to erase the codes that the vehicle presented, so that they could charge as much as they could for the vehicle and present it as trouble free. In the end, I ended up spending hundreds to get the car proper, and I still have to figure out the issue with the rear suspension. I called them and asked for some form of compensation, but once you sign on the dotted line, you're f*****. All who shop there, make sure you get the cars checked by independent mechanics before you purchase. My understanding is that the vehicles come from auction lots, and they all have some sort of problem regardless. I hope Grand Motorcars come to their senses. My first and only impression is that the owner and the managers are unscrupulous people who only look out for the bottom line. What a f****** shame. More

Hello, on Thursday 28 of December I contacted them to ask several preliminary questions about their 2018 Lexus and AJ was aggravated answering them. I told him before I drive 3hours 38 minutes to Georgia fro several preliminary questions about their 2018 Lexus and AJ was aggravated answering them. I told him before I drive 3hours 38 minutes to Georgia from Knoxville Tn to purchase this that I had 3-4 more questions and I asked him if he had time right then to answer them to which his reply was a stern NO! He paused then asked if he could Call me back in which I said yes. Did not call back so I contacted the Lexus dealer in Atlanta and went there on December 29 to purchase one of their Lexus vehicles. I am extremely dissatisfied and disappointed with the manner I was treated from Grand Motorcars. More

I went to purchase a car and I ended up with salesperson Mr. Detroit Mike from the start until the end of the process he was GREAT. He was pleasant, friendly, and very patient with me. If I ever have to do Mr. Detroit Mike from the start until the end of the process he was GREAT. He was pleasant, friendly, and very patient with me. If I ever have to do this again he will surley be the person I would want to help me. As a matter of fact I will be referring anybody that I know who need a car to him.THANKS Mr. Detroit Mike your service was greatly appreciated. Oh, by the way I did get the car!!!!! More

I am noticing a theme with this dealership and it's that you have to beg them to do their jobs. This was by far the worst experience I've had at a dealership especially being a long-distance buyer. My sales you have to beg them to do their jobs. This was by far the worst experience I've had at a dealership especially being a long-distance buyer. My sales associate never told me the vehicle had been in a severe accident and was nearly totaled. They also told me the vehicle would be towed to be delivered. Come to find out, they drove the vehicle to my house adding almost 300 miles to the vehicle which was never disclosed. The car broke down on me less than a week after I purchased it. When I inquired about the car’s issues, the dealership told me I owned the car and they didn’t care what happened once it left their lot. They have been outrageously rude to me since then; not helping me at all. They also lied saying the extended warranty was an added on factory warranty to the vehicle. They charged me for the warranty and will not help me cancel the warranty at all even though I’ve been trying for weeks. In fact, it’s almost impossible to get them to answer the phone. On to finance, the man didn't explain any of the papers while we were signing. It was extremely rushed and when I asked why the car ended up being more than asking price after I put 15k down, he had no answers. I went to another dealership to get clarification after the fact. Like I said, I have since been calling the finance person to remove the extended warranty after deciding I don't want it, and it's like begging all over again. Long story short, do NOT use this dealership if you can help it and if they say ANYTHING about a factory warranty, read carefully about the thousands of dollar charge. More

My wife and I came from out of town to purchase a car the sales person was great however upon expecting the car we notice a big screwing the rear tire so they state they would replace it I left that deal the sales person was great however upon expecting the car we notice a big screwing the rear tire so they state they would replace it I left that dealership with with 4 mismatched tires te tire they replaced had a manufacturer date of 2005 dry rotten they other rear tire was completely bald manufacturer date 2018 dry rotten two mismatched tires so worn down on inside no tread but said they put each car through a through inspection I even ofto pay for half the cost of 4 tires they refused also they told me it would have gas in it I got in to leave light on empty I'm filling a formal complaint this is an unsafe practice they also stated they only put used tires an parts on there cars More

Great staff, great customer service, and great inventory of luxury vehicles. I’m very pleased with my 5 Series BMW I bought from there. of luxury vehicles. I’m very pleased with my 5 Series BMW I bought from there. More

Came by after contemplating changing vehicles for a few different reasons. I worked with Tim who is newer to this location but very experienced in the industry. He was patient and really helped me make the different reasons. I worked with Tim who is newer to this location but very experienced in the industry. He was patient and really helped me make the best decision for me. He showed me some great options and I found exactly what I was looking for. I never felt over pressured and the whole process was really comfortable. Definitely a great experience thanks to him! More

Working with Tim was awesome! He is attentive, knowledgeable and so helpful! Thanks for everything to get me into my perfect car! I love it! ❤ knowledgeable and so helpful! Thanks for everything to get me into my perfect car! I love it! ❤ More