Grand Junction Subaru

Beware Subaru travelers BEWARE TRAVELERS if you have to stop by the Grand Junction Subaru! You definitely will not get the same service as a local. You don't live in the a BEWARE TRAVELERS if you have to stop by the Grand Junction Subaru! You definitely will not get the same service as a local. You don't live in the area, so why would Grand Junction care if the treatment and attention you receive is subpar. I was greeted with enthusiasm by Lisa Chick, but that was the last time I heard or saw my service rep. I did immediately receive a text that she would be sending me updates, which never happened. In addition, I was never even told my car was ready! After noticing all the other service reps coming into the waiting room to notify their customers about their cars, customers who had arrived after I did, I went to check on my car. The keys and paperwork were sitting on her desk and she was nowhere to be found. No telling how long they had been sitting there. Another service rep had me sign the papers without going over anything, or even telling me where my car was. I had to ask. As far as the service, it appears to have been okay. I was having an oil change and tire rotation. I did realize later on, though, they did not fill up my windshield wiper fluid. I have called and texted to complain several times, and have received no response from Lisa Chick to this day. (In my opinion, she should be fired.) Ironically, I received a text from the same number but a different person a few days after my service, hoping my experience was "exceptional." Obviously, my earlier complaint texted to the same number was not read. It appears everything is a recording and there is actually no customer service. Only when I sent a text stating that Corporate Office might be interested in my complaint, did I get a response, specifically a reply text that this issue would be shared with the service manager immediately. No effort to contact me ever occurred until I complained to the Corporate Office. Then I received some calls, but I was camping and had no reception. I later called to speak to the owner, Ron, but he was out of town? I did finally reach him and he said he would call back within the hour. That was 17 days ago. My service was done in late June. The Corporate Office does have a ticket on my complaint, but even so, I am not satisfied with the results. So Subaru travelers, if you absolutely have to use Subaru Grand Junction, BEWARE! More

Top dealership in the Grand Valley I have purchased a number of vehicles from several dealerships in the Grand Junction area and Grand Junction Subaru is at the top. Michael Applegate, I have purchased a number of vehicles from several dealerships in the Grand Junction area and Grand Junction Subaru is at the top. Michael Applegate, our salesperson, was excellent with his patience and technical knowledge helping my wife and I find the right vehicle. Both he and Andrew Martinez exceeded our expectations, both during the purchase and after the purchase in meeting our needs. I have had nothing but good results from the sales, finance, management, and service departments. When I need another vehicle I will go to Michael at Grand Junction Subaru. More

Great experience everyone was professional and helpful. Everyone was professional and helpful very knowledgeable staff. The best new buyer experience I have ever had. Was really impressed by the cleanliness Everyone was professional and helpful very knowledgeable staff. The best new buyer experience I have ever had. Was really impressed by the cleanliness of the building. More

Just go to Dallas I accompanied a friend to purchase a Nissan Rogue from Dallas. Not only was he professional and knowledgeable, he went above and beyond to get her in I accompanied a friend to purchase a Nissan Rogue from Dallas. Not only was he professional and knowledgeable, he went above and beyond to get her into the car. I was impressed that he didn't bluff when faced with a question he didn't immediately have an answer to. The entire process was finished more quickly and with less stress than any other vehicle purchase I've been party of. More

Customer Experience at Grand Junction Subaru Working with Shawn Kyle was an excellent experience. He explained the value of each accessory and feature and made the buying experience comfortable Working with Shawn Kyle was an excellent experience. He explained the value of each accessory and feature and made the buying experience comfortable for me...no pressure. More

2011 Cadillac cts awd Great buying experience I have been shopping for a used car for the past 3 months, had no rush, always used cars.com for my search. did found me the right one in GJ. but it I have been shopping for a used car for the past 3 months, had no rush, always used cars.com for my search. did found me the right one in GJ. but it was out of my price range. call dealer & worked with sales Shawn Kyle on the price. he asked me what was my price range, told him my budget. he talk to his boss & right away call me back with the out the door price. On top of the price drop he gave me he offer me a 6month 6k mile bumper to bumper warr. he showed me all the repairs done on the car when in serv. he showed me everything I asked him related to the car, pics, carfax, undercarriage, right away I like it. drove 150 miles to GJ to test drive on Monday morning. by then Shawn & Andrew from finance already had me some ##s for the finance. they show me the finance numbers, I like them. car was more than perfect for the price & the deal they offer me on finance was great. car buying experience was easy fast & on my budget. this guys r the [BEST].. I WOULD BUY MY NEXT CAR FROM THEM NO QUESTIONS ASK. Shawn & Andrew looked & was very professional & honest. Thank you for the good serv. & deal. love may Cadillac.. More

Great buying experience! The dealership is huge with lots of vehicles. The sales person was not pushy or overly hyper or in your face. I love my new vehicle. I dont feel I was The dealership is huge with lots of vehicles. The sales person was not pushy or overly hyper or in your face. I love my new vehicle. I dont feel I was sold something. More

Grand Junction Subaru - really grand experience GJ Subaru made the process of buying a used car quick, easy, and fun. Dallas Brett, head of the internet dept., was friendly, knowledgeable, and made GJ Subaru made the process of buying a used car quick, easy, and fun. Dallas Brett, head of the internet dept., was friendly, knowledgeable, and made sure I got just the car I was looking for. There was no sales talk or pressure and I have confidence in the honesty and transparency of this dealership. Jimmie in the finance dept. took care of all the financing details and made the process fun. More

GREAT SERVICE! VEHICLE BROKE DOWN ON A ROAD TRIP AND GRAND JUNCTION WASS THE CLOSEST DEALERSHIP TO BE TOWED TOO. AFTER THE LEVEL OF SERVICE PROVIDED BY PETER AND L VEHICLE BROKE DOWN ON A ROAD TRIP AND GRAND JUNCTION WASS THE CLOSEST DEALERSHIP TO BE TOWED TOO. AFTER THE LEVEL OF SERVICE PROVIDED BY PETER AND LISA ID PASS UP ANY OTHER SERVICE CENTER FOR THIS DEALERSHIP! AWESOME DOES NOT DAY ENOUGH! More