Grand Junction Subaru

bought the vehicle two years ago. as the car was being serviced for delivery to me, the contoured floor mats were stolen out of the vehicle. i was told that is just a fecal occurren as the car was being serviced for delivery to me, the contoured floor mats were stolen out of the vehicle. i was told that is just a fecal occurrence so just suck it up. i have not been back for any service since then. began having a problem with the brakes, took it to my mechanic to have it diagnosed. they checked it out, could not find a problem so they bled the system. that did not help and told me that i must go to the dealer because their diagnostic equipment would be able to diagnose the system. the service writer completely butchered the description i gave him of the problem. the tech told me that it had air in the system. i was charged $185 for a miss-diagnosis. not a happy camper. More

Lyle Shaw was great to work with. I have never had a more pleasant experience at a dealership. The manager was also very nice - Mr. Nisley. Lyle gave me all the time I wanted to test I have never had a more pleasant experience at a dealership. The manager was also very nice - Mr. Nisley. Lyle gave me all the time I wanted to test drive, and answered all my questions. Great guidance on how to work all the features. Highly recommended!! More

We have been bringing our Subaru in to Grand Junction Subaru for service for almost 11 years. The techs and staff have always been informative and kind. When our vehicle needs more work they send us home Subaru for service for almost 11 years. The techs and staff have always been informative and kind. When our vehicle needs more work they send us home with a loaner even though we live almost 2 hours away. This is a wonderful service! They also have a shuttle to take you where you need to go. If any issues arise they communicate and make sure you approve any repairs before foing them. More

Very friendly and super fast! A free shuttle transported me home while I waited for my Subaru to be fixed and picked me up to pick up my subaru! Great service all around! A free shuttle transported me home while I waited for my Subaru to be fixed and picked me up to pick up my subaru! Great service all around! More

The team at gj Subaru embodies what it means to be customer focused. All team members go out of their way to ensure we are always taken care of. ⭐️⭐️⭐️⭐️⭐️ customer focused. All team members go out of their way to ensure we are always taken care of. ⭐️⭐️⭐️⭐️⭐️ More

This dealer is always reliable, thorough, and honest. I glad I have this dealer here in Grand Junction. I glad I have this dealer here in Grand Junction. More

Great deal…. .easy to work with. Craig was outstanding!! Happy and satisfied with the process… .easy to work with. Craig was outstanding!! Happy and satisfied with the process… More

My appointment was 12:30. I thought it was 1:30. They got me in. I thought it was 1:30. They got me in. More

This experience describes an online purchase of a used vehicle from Grand Junction Subaru. First off: the sales staff was friendly and helpful. Lyle was very nice to work with. However, we found the vehicle from Grand Junction Subaru. First off: the sales staff was friendly and helpful. Lyle was very nice to work with. However, we found the managers to be mostly unresponsive and downright elusive when communication and other issues came up. Our sales contract included a $695 “Perma Plate” installation. This coating to the exterior of the vehicle is predicated on the vehicle not only be washed but being detailed to apply the product correctly. When we received the vehicle (via truck transport) the vehicle had very obviously not been detailed and very clearly not even washed from when the previous owner traded the vehicle in. This would prevent the application of the $695 Perma Plate. We contacted our salesperson who was very nice and understood. He said that he passed the info onto management. Over the course of about a week we never heard back but we kept checking in. We tried calling the dealership multiple times, going thru the service department and 1 other sales person to try and reach someone in management to discuss the issue. To date we have not heard back from them to resolve items that were on the contract and paid for yet not received. I would caution anyone against purchasing a vehicle with this dealership unless you can walk in the front door and work face to face. More