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Grand INFINITI of Macon

Macon, GA

4.4
92 Reviews

4763 Riverside Dr

Macon, GA

31210

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Showing 92 reviews

July 29, 2021

Received Great service today! I have been using an Infiniti dealership in Atlanta but now will continue to use Napleton Infiniti of Macon. Thanks Jonathan Lewis! More

by Jarrellsmj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Lewis , Danielle Lee
Aug 13, 2021 -

Grand INFINITI of Macon responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's INFINITI of Macon as your first choice for all your vehicle needs. Safe travels!

June 25, 2021

Paid for alignment that was not completed. Asked for printout then car put on rack to get “realigned”. More

by Chay51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danielle Lee
Jun 27, 2021 -

Grand INFINITI of Macon responded

Hi, we are so disappointed to learn of this situation you have described. Please reach out us and we will work with you personally in rectifying the issues you experienced. Napleton's INFINITI of Macon (478) 787-0008

Jun 27, 2021 -

Chay51 responded

Honestly if you want to address the situation you can reach out to me. I should not have to follow up with you. Very disappointing for a luxury car dealership. Step up your service. You have my info on file

June 12, 2021

This business is very customer service oriented, that's why I decided to use them starting 2 months ago. Very comfortable setting. Most professional service. More

by mborden1513
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Lee
Jun 14, 2021 -

Grand INFINITI of Macon responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Napleton's INFINITI of Macon (478) 787-0008

June 09, 2021

Great facility and I enjoyed the visit. The sales person was very knowledgeable and I would recommend this dealership to friends and family. Go visit More

by Daphne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Lee
Jun 11, 2021 -

Grand INFINITI of Macon responded

Hi Daphne, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 25, 2021

Great customer service. Staff is very friendly and knowledgeable. I will definitely continue to have my vehicle serviced there. Dealer is more expensive but it gives you peace of mind that your car is More

by RLC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnathan
May 26, 2021 -

Grand INFINITI of Macon responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care! Napleton's INFINITI of Macon (478) 787-0008

May 05, 2021

We drive from Atlanta to Macon. Jonathan and the entire crew treats us like family, not as a number. We're grateful. B. & A. Odoms More

by Bobby Odoms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Lewis
May 06, 2021 -

Grand INFINITI of Macon responded

Hi Bobby, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Apr 06, 2023 -

Bobby Odoms responded

Jonathan Lewis once again has made my visit to the dealership an ease! His professionalism is top notch and we are very comfortable when he is present to help us. 5 STARS

April 24, 2021

Napleton Infiniti of Macon is the BEST!! Anthony in Service took great care of us. He was very attentive to our needs. He had us in and out in no time. I was a Lexus fan, until I visited Infiniti. I tr More

by Sharon Curry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony in Service
Apr 26, 2021 -

Grand INFINITI of Macon responded

Hi Sharon, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 17, 2021

We were so pleased with Anthony today. He was so friendly and knowledgeable and made our visit superb! He needs a raise because not only is he familiar with my car but have impeccable customer service! More

by Craignjill17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony in service
Apr 19, 2021 -

Grand INFINITI of Macon responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 31, 2021

The service I received at this dealership is one of the best in middle Georgia. The ease at getting an appointment and the way they review your work leaves no doubt it was done right. More

by azoatus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Jennings , Danielle Lee
Apr 02, 2021 -

Grand INFINITI of Macon responded

Hello there, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 31, 2021

I ordered new tires for my qx80. I really wanted the perelli scorpion and I was quoted the price of them. Next they made me an appointment to have them installed. Upon completion, I was informed that br More

by sscarlosvipsscarlos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager , Danielle Lee
Apr 02, 2021 -

Grand INFINITI of Macon responded

Carlos, your satisfaction is our top priority. Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's INFINITI of Macon. Safe travels! Napleton's INFINITI of Macon (478) 787-0008