Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Grand INFINITI of Macon

Macon, GA

Overview
Reviews
Vehicles
4.5
90 Reviews
Call Dealership (478) 787-0008

4763 Riverside Dr

Macon, GA

31210

Directions

By Type

Showing 90 reviews

September 26, 2021

Very nice and professional. Explained everything being done thoroughly. Great experience. Contacted me during process several times with updates. More

by Dlanier1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Sep 27, 2021 -

Grand INFINITI of Macon responded

Hi Dlanier, thank you so much for your positive comments about Napleton 's INFINITI of Macon! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
September 26, 2021

Professional, No hassle, and Prompt service! I would recommend to anyone wanting to join the Infiniti family. More

by firstgod22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calla Busby
Report | Print
Sep 28, 2021 -

Grand INFINITI of Macon responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day! Napleton's INFINITI of Macon (478) 787-0008

Helpful
September 17, 2021

Great service department Jon and Cheyanne are great to work with! Very friendly, knowledgeable and professional. More

by Lance Gause
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan/Cheyanne
Report | Print
Sep 23, 2021 -

Grand INFINITI of Macon responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Helpful
September 05, 2021

Service rep was very nice and professional. Vehicle service was completed in a timely manner as promised. Always receive great service and I am thankful for the report that is given with each visit. More

by tekk1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Lee
Report | Print
Sep 08, 2021 -

Grand INFINITI of Macon responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's INFINITI of Macon as your first choice for all your vehicle needs. We hope to be of service to you again! Take care!

Helpful
August 16, 2021

Service Rep John was polite & welcoming and vehicle was repaired by the time promised. Made it home to Miami with no recurring problems. Thank you Napleton More

by unionmaidphyl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John or Johnathan, Danielle Lee
Report | Print
Aug 23, 2021 -

Grand INFINITI of Macon responded

We're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with. Have a great day.

Helpful
August 06, 2021

Outstanding Customer Service! Team Infinity always provides me with a better understanding of my Q70L along with recommendations for ensuring the best ride for years. More

by simmonj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The entire Infinity Customer Service and Maintenance Team, Danielle Lee
Report | Print
Helpful
July 31, 2021

Thanks for keeping my QX 80 working to it’s top performance. Everyone is always so kind and helpful. See y’all next time. Thanks!! More

by Crystal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Lee
Report | Print
Aug 18, 2021 -

Grand INFINITI of Macon responded

Hi, we're glad to hear that everything was completed to your satisfaction, Crystal! Please let us know if there is ever anything else we can assist you with. Napleton's INFINITI of Macon (478) 787-0008

Helpful
July 30, 2021

Always a pleasure to work with a staff and tech that know your vehicle, quick and easy to get in and out. Looking forward to the visit More

by azoatus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan , Danielle Lee
Report | Print
Aug 13, 2021 -

Grand INFINITI of Macon responded

Hi, it is great to hear that we were able to get you back on the road so quickly! Thank you for choosing Napleton's INFINITI of Macon and we hope to see you again!

Helpful
July 29, 2021

Received Great service today! I have been using an Infiniti dealership in Atlanta but now will continue to use Napleton Infiniti of Macon. Thanks Jonathan Lewis! More

by Jarrellsmj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Lewis , Danielle Lee
Report | Print
Aug 13, 2021 -

Grand INFINITI of Macon responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's INFINITI of Macon as your first choice for all your vehicle needs. Safe travels!

Helpful
June 25, 2021

Paid for alignment that was not completed. Asked for printout then car put on rack to get “realigned”. More

by Chay51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danielle Lee
Report | Print
Jun 27, 2021 -

Grand INFINITI of Macon responded

Hi, we are so disappointed to learn of this situation you have described. Please reach out us and we will work with you personally in rectifying the issues you experienced. Napleton's INFINITI of Macon (478) 787-0008

Jun 27, 2021 -

Chay51 responded

Honestly if you want to address the situation you can reach out to me. I should not have to follow up with you. Very disappointing for a luxury car dealership. Step up your service. You have my info on file

Helpful
1
...
6
7
8
9