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Grand INFINITI of Macon

Macon, GA

4.4
92 Reviews

4763 Riverside Dr

Macon, GA

31210

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Showing 92 reviews

May 19, 2022

Customer service was wonderful. Service manager provided great details about the type of service being conducted. Also provided clarity on all questions asked. Service was grea More

by Esheronda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James, Danielle Lee
May 20, 2022 -

Grand INFINITI of Macon responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton?s INFINITI of Macon as your first choice for all your vehicle needs. Our team is available should you require any extra help. Napleton's INFINITI of Macon (478) 787-0008

May 12, 2022

Staff very professional. Cares about customers and customer's vehicles. Gives you details about your vehicle and their recommendations. More

by Kay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Lee
May 14, 2022 -

Grand INFINITI of Macon responded

Hello Kay, we're happy you found our staff to be so supportive during your experience here at Napleton's INFINITI of Macon. Please don't hesitate to reach out if there's anything additional we can do for you.

May 03, 2022

I purchased a used truck in July 2021. I’ve taken the truck back to be repaired less than 2 months of purchase (due to slow response) and now I’m having issues again. I cannot drive to veh More

by clf
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Lewis
May 05, 2022 -

Grand INFINITI of Macon responded

Hello, we are so disappointed to learn of this situation you have described. The management has been informed about this and someone from our team will contact you.

April 08, 2022

Stopped in to chat, left with Q50! ! Ray and Nick made it happen for me…fantastic experience! More

by Joannevathompson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick/Ray
Apr 11, 2022 -

Grand INFINITI of Macon responded

Hi, we appreciate you choosing Napleton's INFINITI of Macon! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

March 28, 2022

Very inexperienced sales lady. In my opinion, she should have asked for assistance with a possible sale. But, you live and you learn. More

by Cash256
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rather not
Mar 30, 2022 -

Grand INFINITI of Macon responded

Hi, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at Napleton's INFINITI of Macon (478) 787-0008 and we will do our best to make this better.

March 17, 2022

Staff was very professional and responsive. We had the pleasure of working with Calla and Don. Both ensured our needs were met. More

by kldent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calla and Don
Mar 20, 2022 -

Grand INFINITI of Macon responded

Hello, we're happy you found our staff to be so supportive during your experience here at Napleton's INFINITI of Macon. We hope you continue to choose us for all your automotive needs! Take care!

March 13, 2022

Great service department. Honest people, never felt pressured to buy anything extra. Easy to work with More

by GA75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon L
Mar 15, 2022 -

Grand INFINITI of Macon responded

Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.

February 26, 2022

Just had my car serviced for the first time. They have excellent customer service and very courteous. They also detailed my car I really wasn’t expecting that. Awesome! More

by lamar.murphy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Lee
Feb 28, 2022 -

Grand INFINITI of Macon responded

Hi Lamar, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

February 21, 2022

Having bought many cars in my lifetime, I will have to say this was the most pleasurable experience. The sales and credit staff were very professional and helpful. They will be my dealer going forward More

by philiphardynow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
Feb 23, 2022 -

Grand INFINITI of Macon responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you, and have a fantastic day! Napleton's INFINITI of Macon (478) 787-0008

January 11, 2022

The service experience was great from begin to the end. I am glad I visited. More

by Awpitts0802@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Lee
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