Granbury Nissan | Page 2

I ultimately got the car I wanted at I believe a fair price from these folks. The administrative and customer service work was less than 5 stars for sure. I p[urchaased car from out of state and sent s price from these folks. The administrative and customer service work was less than 5 stars for sure. I p[urchaased car from out of state and sent several emails for a confirmation of my wire transfer for 5 days following my wire. Then getting information on the shipping company and ETA was equally cumbersome. More

Bought a truck from here on 1/15. Will not buy anything from this dealership again. I asked about the maintenance on the truck because the oil change light was on and was told “it’s u Will not buy anything from this dealership again. I asked about the maintenance on the truck because the oil change light was on and was told “it’s up to date we just changed the oil” my fault that I trusted a car salesmen. I called the service department prior to resetting the light my self and turned out that the oil was changed 8000 miles ago so when they sold me the truck it was already over due for the oil change by 2500 miles. So now less then a month into owning the truck I have to make an extra trip down to granbury to have it changed. On top of that the truck HAD a bed cover which was not secured and flew off within the first drive. On top of everything they have huge “hidden fees” the price was not anywhere close to the online price. Worst buying experience I’ve ever had. I have purchased 8 Nissans prior to this at other dealers and never had such an issue. I will take part of the blame I was excited and should have seen the red flags. I hope my experience will help deter people from buying here. I’m not one to post reviews but good luck getting ahold of anyone I have called and emailed with no response. The first three times I tried calling I was supposed to be transferred to a manager and ended up being forwarded to the granbury veterinary hospital. Shady. More

Like to commence this commentary with the fact the people of Texas are far more polite and courteous than of my home state of California. However, I did not have that experience with Granbury Nissan on my re of Texas are far more polite and courteous than of my home state of California. However, I did not have that experience with Granbury Nissan on my recent 2023 Z Sport purchase, and following is fact and opinion based. As a prudent buyer I scoured the Internet for an appealing deal and Granbury had it posted on a Friday night search. So, following Saturday morning the ad was pulled, but still received a reply from a dealership salesperson a nice enough gent. Long story short, and if you've ever purchased a new vehicle one can relate to a prolonged and/or painful buying experience. Here it goes: price went up $3K over  initial Internet post, was communicated to that actually listing was $6K over Internet due to dealership sales event weekend. Now, long delays in Interstate communication lead to honored Internet price, does it have to be so difficult? Provided all the required credit info and never received a timely confirmation that I was accepted until the issue was pressed on my end. Then came a time constrained execution of documents via docu sign , 32 pages long,  that was do or die if I wanted the car with a 2 hour time limit and no advance notice when email was to arrive, keep in mind this was Saturday evening. Met conditions of the purchase and transferred bank funds for promised down payment then requesting confirmation on receipt of funds, didn't happen. In conclusion and frustration, at this point, they answered when I poked the bear again. Now, wanted to void the transaction as car is still at dealership, allowing them to list at their higher price which I see as fair but they hold fast to a no rescission clause on vehicle contracts by Texas law, but not on an ethics platform. I am legally bound, but say this to all potential buyers to be very careful of bait & switch, pressure tactics, and lack of or delayed communication, and know all the minutia in long contracts  exercising careful perusal to all points and their consequences. This was my experience and just wanted to inform those of what may be in store for you. This kind of practice is not new hence an old Latin phase "Caveat Emptor" - Let the buyer beware. Best to all. More

The service department is excellent and your asst manager I call her trophy girl cause she has won so many is wonderful. The service quick and they keep you informed. Highly recommend. I call her trophy girl cause she has won so many is wonderful. The service quick and they keep you informed. Highly recommend. More

I used to have such an issue with waiting for hours to get service done at dealerships. Until I started coming to Granbury Nissan to get my Kicks serviced! Thanks Granbury Nissan. get service done at dealerships. Until I started coming to Granbury Nissan to get my Kicks serviced! Thanks Granbury Nissan. More

Our salesman, Foster, was awesome to work with. ... drove with me twice to my house to make sure the car we were buying fit in the garage....made the entire experience a pleasant one. ... drove with me twice to my house to make sure the car we were buying fit in the garage....made the entire experience a pleasant one. More

This is the second car I bought from this location. They are alway ready to get you the best deal and get you what your looking for. My sales man Jerry did a great job listening and finding me the vehi They are alway ready to get you the best deal and get you what your looking for. My sales man Jerry did a great job listening and finding me the vehicle I was looking for! More

The overall atmosphere is wonderful the salesman, , was attentive to our needs as was the finance team. They got us the payment we needed!!!!!! attentive to our needs as was the finance team. They got us the payment we needed!!!!!! More

Had a Great experience! Super laidback straight forward and would definitely do business again! I was able to make a deal with everything I asked for! Super laidback straight forward and would definitely do business again! I was able to make a deal with everything I asked for! More

The service department at this dealership is wonderful! Claire really knows how to treat her customers! Claire really knows how to treat her customers! More