Granbury Nissan

I purchased a 2021 Ram 3500 from Granbury Nissan, and within days of taking it home the engine began overheating to around 240°F. I brought the truck back on October 10, 2025, and was told no issue coul within days of taking it home the engine began overheating to around 240°F. I brought the truck back on October 10, 2025, and was told no issue could be found. Just three days later, I returned again, and the same dealership diagnosed a failed EGR / cooling-system component and began repairs. This shows the defect was present from the start and misdiagnosed on the first visit. The situation caused me multiple long trips back and forth, wasted time, and frustration. I have filed formal complaints with the Texas Attorney General and Texas DMV to have this matter reviewed. Unfortunately, this is not my first issue with this dealership — when I originally purchased the vehicle, I also dealt with misleading statements from the salesman regarding vehicle condition and process transparency. Combined, these experiences have seriously damaged my trust in this dealership’s honesty and professionalism. While I appreciate that a loaner vehicle was eventually provided, I believe customers deserve better communication and accurate information from the start. I’ll update this review if Granbury Nissan and Nissan Corporate resolve this matter appropriately. More

Got a Truecar online price (price for car/taxes/fees for about 23k). Got contacted by someone representing themselves as Truecar via text and then clarified with them that they work at Granbury Nissan. Sche about 23k). Got contacted by someone representing themselves as Truecar via text and then clarified with them that they work at Granbury Nissan. Scheduled coming to look at the car. I drove over an hour to the dealership, inspected the car, test drove, and proceeded to give them my out the door offer which was only about $600 less than the quoted online price. They came back with a price that was 26-27k (significantly higher). They proceeded to tell me there were all sorts of fees etc (One fee alone was around $2500, about 12% the price of the car or 16-17 times the "dealer fee" on Truecar). I reminded them the quote said with fees (even says dealer fees). It was obvious they would not even honor the online quoted price. Drove another hour home. The dealership will probably respond saying that there are cost and fees not included in the online quote and in the fine print (that's what they tried to tell me at the dealership) but I want to remind them that the quote says with "taxes and fees" and even says "dealer fees”. If they say that it is an online 3rd party quote or something I want to remind them that their person represented themself as being with Truecar. Complete waste of time and gas. I would not recommend wasting your time dealing with this dealership that baits you in with lower prices online and tries to jack the prices up once you are on site. More

First of I want to say, I was sceptical about this dealership in town. When I got here it was nothing like what I had heard or read. It was a very plesant. Randy was warm and great with my family. A t dealership in town. When I got here it was nothing like what I had heard or read. It was a very plesant. Randy was warm and great with my family. A true meaning of customer service. He was great with the kids and did not get impatient with us. When we got back to finance Mo was amazing he educated us on some more of the finacial services. Needless to say we left with ease and comfort in our decision to purchase from Granbury Nissan depite what we were told. Definatly worth seeing for yourself. More

Briley went above and beyond to get me into the perfect vehicle, I appreciate all of the effort her and Tyler and the team at Granbury Nissan made to make sure I was getting everything that I wanted and as vehicle, I appreciate all of the effort her and Tyler and the team at Granbury Nissan made to make sure I was getting everything that I wanted and asked for!! More

Really just a great experience overall, honest and genuinely seem happy to work with you. I had zero issues, and enjoyed working with my salesman Chance. genuinely seem happy to work with you. I had zero issues, and enjoyed working with my salesman Chance. More

I have bought 4 vehicles and the Finance guy lied his xxx off about service plan and tire warranty plan I asked to speak to a manager and waited and waited and didn’t bother to come speak to me about my comp off about service plan and tire warranty plan I asked to speak to a manager and waited and waited and didn’t bother to come speak to me about my complaint Don’t think I will be back More

Randy is amazing and does an amazing job getting You into your new car, Truck or SUV your new car, Truck or SUV More

Tyler Cox was easy to work with on getting a new car and finance mgr Mohammad was very quick and easygoing on getting us on our way. Thanks finance mgr Mohammad was very quick and easygoing on getting us on our way. Thanks More