Granbury Kia

Great Dealership I have always had a good experience whether I am buying a car or getting my car serviced. I would definitely recommend Van Griffith Kia. I think the I have always had a good experience whether I am buying a car or getting my car serviced. I would definitely recommend Van Griffith Kia. I think they are a great dealership. More

Never buy a used car from Van Griffith Kia I have to say the buying experience was good. It's what happened afterwards that wasn't so good. I bought a used 2015 Nissan Murano on a Monday night. I have to say the buying experience was good. It's what happened afterwards that wasn't so good. I bought a used 2015 Nissan Murano on a Monday night. I had the car back up there Wednesday. I told my used car salesman that I wanted to return it because I needed something dependable. He told me that wasn't an option but he could get me in something but I would probably be taking a big hit. I let their service department look at it and they said there wasn't anything wrong with it. Well I told then to send it to Nissan to check it. They told me I would have to make the arrangements but they would take it. Well, they missed my appointment because no one took it. Nissan has checked my car and they are having to replace the transmission. I haven't heard not one word for Kia. No apologies...nothing. Most dealerships would back what they sell and give you a trial period. The paperwork hadn't even gone through when I wanted to give them their defective vehicle back. They said it was my problem. Horrible customer service!!! More

Great experience When we went into Van Griffith Kia on !0/3/16 we had no intention of buying a new car - we only wanted to take a test drive to compare the Sorento vs When we went into Van Griffith Kia on !0/3/16 we had no intention of buying a new car - we only wanted to take a test drive to compare the Sorento vs the Hyundai Santa Fe . What we found was that the Sorento beat the Santa Fe hands down in comfort , style , and mpg. Still , we had planned on getting our new vehicle through the Sam's Club / TRUEcar program . We already knew what our guaranteed savings would be through the TRUEcar dealers . We also knew what our trade was worth based on kbb.com. Our salesman, Eden Palmer asked if he could try to work out a deal for us . It never hurts to ask . To make a long story short , they matched the savings from the TRUEcar program and gave us fair value for our trade. And , we didn't need to go to Ft Worth or Dallas for our new vehicle . We love our new Sorento. Hats off to Eden and the team at Van Griffith Kia More

Best New Car Deal I want to say up front I hate buying a new car. From the time I drive on the lot, usually I feel like fresh meat for the vultures that are hovering ju I want to say up front I hate buying a new car. From the time I drive on the lot, usually I feel like fresh meat for the vultures that are hovering just waiting for you to exit your car. At Van Griffith, the opposite is true. These people run a classy dealership (down home country style). JR was our salesman and I can not say enough good things about him. From the get go, he was behind the 8 ball because I had a firm quote from a Dallas dealer that would be hard to beat. He went out of his way to find me the deal I wanted and met the price (he also threw in 2 free hats). He also spent nearly an hour with my wife sitting in the car going over all the gadgets on the Soul Exclaim. He was patient with old folks like us, never in a hurry. I will recommend Van Griffith to anyone looking for a vehicle purchase in the future. More

Car Buying made Easy Our purchase through Brad and the internet sales department was simple and pain-free. At pick-up, the staff was ready for our arrival and made the pa Our purchase through Brad and the internet sales department was simple and pain-free. At pick-up, the staff was ready for our arrival and made the paperwork and new car transfer as easy as possible. They even made sure we were made familiar of every gadget/gismo in the new car. Thank you! More

Great dealership! This is my second Kia Soul that I have purchased from Van Griffith, and both times have had excellent service and it was easy! Thx This is my second Kia Soul that I have purchased from Van Griffith, and both times have had excellent service and it was easy! Thx More

disgusted I have a 2011 Kia Sedona with 39,000 miles. A while back the engine was making an odd noise, we had it towed to van griffith. First they told us th I have a 2011 Kia Sedona with 39,000 miles. A while back the engine was making an odd noise, we had it towed to van griffith. First they told us they would not supply a loaner vehicle because we didn't purchase the vehicle from them. .. ok.. The diagnosis was a tensioner pulley and they sent me on my way. A couple of months later, I'm driving down the road, there's a loud bang, engine dies and won't start. I have it towed again, the service tech says it looks like the oil has NEVER been changed, says there's probably sludge in the engine and the warranty won't cover it. We provided maintenance receipts, they took the valve cover off and what do you know? Sludge build up that caused catastrophic engine failure. We contacted Kia consumer affairs, a week later that was denied. I have filed a case with the BBB, and Becky Oliver from Fox 4 news is investigating as well. I have contacted Kia corporate, I have been told numerous times that someone would contact me. I have yet to hear a word. I have been a Kia customer since 2006. I'm paying on a vehicle I can't use and it's the ONLY vehicle I can fit my family in (we have 5 children). I'm absolutely sick about the whole situation. Not once has any one offered to help. I spoke with one of the salesmen and told him my story, the first words out of his mouth were "well the great thing about Kia is the warranty". No, no it's not. Look up Kia consumer affairs and you will read story after story just like mine, it's like reading from a script. Learn from my mistakes! More

Awesome Experience I've purchased a lot of vehicles in my 60 years but I've never had a experience in buying a car like I did with Jay Simons. No pressure, up front on d I've purchased a lot of vehicles in my 60 years but I've never had a experience in buying a car like I did with Jay Simons. No pressure, up front on details, no back and forth. Just a great salesman. More

I won't shop anywhere else I've been buying from this dealership since November 2003 and just picked up my 12th vehicle from them today. There isn't any other dealership I care I've been buying from this dealership since November 2003 and just picked up my 12th vehicle from them today. There isn't any other dealership I care to shop because each of my experiences have been effortless and enjoyable. More