Grainger Honda

Great visit great salesman My visit was amazing, the salesman michael was very professional a pleasure to work with, knows his product, i would recomend my family and friends, g My visit was amazing, the salesman michael was very professional a pleasure to work with, knows his product, i would recomend my family and friends, great job Michael. More

Dont stand by the vehicles and lie about 1yr/12k mi warranty First of all still waiting for a call I was assured I would receive on Tuesday to tell me if they would warranty the mirror. I just brought my husband First of all still waiting for a call I was assured I would receive on Tuesday to tell me if they would warranty the mirror. I just brought my husband's car in because he bought it here under 10,000 miles under a year his side view mirror is warped at top directly on top of electrical elements only no other part was melted on the top. I was told it was my fault first I was accused of putting something hot on top of it when I challenged them there was no way that happened. Then I must have driven or parked #hrv #hondahrv in sunlight or by windows ( cars houses streets businesses ) if this is true #honda makes cars not designed for use outdoor use and #graingerhonda sells them with no verbal warning or in owners manual. Also what is to stop the car from just melting especially if you live in a desert or near equator? Once again I wasn't updated by service rep. I requested to be present verbally and via text when cover was removed. I was ignored and when I tracked down service adviser 3 hours later to ask what was going on he said "dont worry about it" later when I brought up I didn't get to see what was under there he said "I was there" so no trust gained there. I was supposed to receive a call to see if I would get a goodwill warranty......no call. So another lie If I were a man no way would I have been treated this way or talked to this way. If my husband was here they wouldn't have either. I dont understand why I need a man to stand next to me to get you all to do the right thing. #hondahrvmelt #consumersbeware #bbb #badservice #hondawarranty #bureauofconsumerprotection #federaltradecommission #ftc #wral #nhtsa #fmvss #wral #womenbeware More

Best Car Buying Experience I've Ever Had Grainger Honda has restored my faith in car dealerships. Great experience all the way around. Was in and out in 3 hours. Thank you Eric and Hunt Grainger Honda has restored my faith in car dealerships. Great experience all the way around. Was in and out in 3 hours. Thank you Eric and Hunter Sharp for all your hard work and diligence with my beautiful 2018 Honda Civic EX-T. I LOVE MY NEW CAR!!!! More

To busy to make a sale Called for a price on a car twice, said they had to check with the manager. I guess I wasn't important enough to get a returned phone call. Sales m Called for a price on a car twice, said they had to check with the manager. I guess I wasn't important enough to get a returned phone call. Sales must be good, but you will never get a call from me again!! More

Service Steve Morgan with the Blue Team made sure the service was done at the scheduled time and was completed properly. All work done was explained in detail Steve Morgan with the Blue Team made sure the service was done at the scheduled time and was completed properly. All work done was explained in detail. Friendly staff. More

Horrible customer service Horrible experience! This dealership does not have the customer satisfaction as a priority! The sales manager himself laughed as i called to make an c Horrible experience! This dealership does not have the customer satisfaction as a priority! The sales manager himself laughed as i called to make an complaint. They refused to let me return the vehicle after I spoke with the bank who told me it’s possible to do so even after the deal has been processed. The sales manager and finance manager told me “ anything is possible if you are giving us more money! “ So now I’m stuck paying on a car that i don’t even want and they could careless! I would not recommend this dealership to anyone you’re better off going to Southern Motor Honda. More

Steve Morgan @Service Department I started bringing my car to Grainger about 5 years ago. I needed a trustworthy Service team-Steve Morgan is a man you can trust!! He takes care of hi I started bringing my car to Grainger about 5 years ago. I needed a trustworthy Service team-Steve Morgan is a man you can trust!! He takes care of his customer like they are family! Thanks for all you do! More

Super patient staff! Jonathan Barrett, John and the green team went above and beyond to repair my car. They called me regularly and kept me informed of the progress. All i Jonathan Barrett, John and the green team went above and beyond to repair my car. They called me regularly and kept me informed of the progress. All is well and I couldn't be happier! Thanks guys. More

Great experience with Herman I went to the dealership to take care of recalls for my airbags. Even though the repair was free they treated me excellent. They estimated it would ta I went to the dealership to take care of recalls for my airbags. Even though the repair was free they treated me excellent. They estimated it would take three hours and got me out in half the time. They have a nice waiting area with coffee, water etc and even have a shuttle that Herman said would take me home and back if I wanted or to get food. They kept me informed about the timeline and I was checked on by multiple employees to see if I needed anything. I ended up buying a new battery while there because mine had been acting up. The price was better than an auto store and the warranty was 4 times longer. More