Grainger Honda

I have had the worst experience of my life with this I have had the worst experience of my life with this dealership. My salesperson Michael was just absolutely rude to my fiancé and I and refused to s I have had the worst experience of my life with this dealership. My salesperson Michael was just absolutely rude to my fiancé and I and refused to speak with us after we had come into the dealership. We reached out for DAYS with no response until someone was able to get ahold of the sales manager to tell him to reach out. Not only that but the entire time my fiancé and I are trying to look at vehicles and do paperwork, he is being an absolute jerk to us. He working other deals and taking his sweet time when we told him we could be there all day. It was a really nice dealership and it’s unfortunate that this guy ruined it. More

I purchased a used car at Grainger Honda soon after it was listed for sale. Consequently, it had not yet been serviced or detailed. After my test drive, I pointed out a clicking noise that needed address was listed for sale. Consequently, it had not yet been serviced or detailed. After my test drive, I pointed out a clicking noise that needed addressed and that the vehicle was not clean inside. I was promised that both would be taken care of, when I returned to take possession in two days. The detailing work that followed was not up to standards. I had to vacuum a large untouched area in the back, scrub off some sticky areas on the floor, and wipe off many smudges on the ceiling. Then, under the manufacturer warranty, I took the car to another dealer who repaired the clicking noise. Also, I called with a question a few days after taking possession and they did not reply to my voicemail message. Overall, Grainger Honda does a very poor job of customer service. More

Service department is incredibly hit and miss. Sometimes really good, other times you’d swear they are complete con artists. Apparently if you have a new vehicle under factory warranty, they still want to really good, other times you’d swear they are complete con artists. Apparently if you have a new vehicle under factory warranty, they still want to charge you $150 to diagnose the issue. What good is a factory warranty then? That’s a complete ripoff! More

Disappointed in the service department. I do want to say everyone was very nice. I had an appointment but they would not look at my car today because they were too busy. I live an hour away. They could have everyone was very nice. I had an appointment but they would not look at my car today because they were too busy. I live an hour away. They could have at least used my appointment time to run a diagnostic test on my car or called me and said sorry we have overbooked ourselves. More

Salespersons not what I expected at Grainger! I stressed to the salespeople that I had to have a rack on the vehicle. I started with one and ended with another Salesperson. Neither asked me about the “opti to the salespeople that I had to have a rack on the vehicle. I started with one and ended with another Salesperson. Neither asked me about the “options”, when picking up the car and as the salesman went over a few items she appeared to be rushed. Compared to other dealers I visited the salesmen don’t seem to know their product. More

Getting new keys programmed here is a rip off. Grainger charges $140 to have a key programmed. 25 miles away at Hilton Head Honda you can get it done for $60. charges $140 to have a key programmed. 25 miles away at Hilton Head Honda you can get it done for $60. More