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Graff Toyota

Burns Harbor, IN

4.3
498 Reviews
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244 Melton Rd

Burns Harbor, IN

46304

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Showing 498 reviews

August 28, 2026

Mostly excellent but a check-in before the 2 hour mark would have been welcome. Maintenance results were fine! Video inspection was a nice touch More

by s.t.early
Recommend Dealer
Yes
August 28, 2026

Overall great. Little mixup over the bill but that was resolved quickly. Was told about heat shield falling off but no indication that it was replaced and I forgot More

by s.t.early
Recommend Dealer
Yes
August 28, 2026

When I came in for my appointment to have an oil change and a tire rotation, I let them know that they also had need a headlight that I had forgotten to mention. I was told exactly what price range I could More

by lindag371
Recommend Dealer
Yes
August 28, 2026

The only thing I don’t like is your AI phone system. It has too many glitches. More

by DILTZSCHE
Recommend Dealer
Yes
Employees Worked With
Chris Gilmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Sobczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2026

Robert Giess did a great job finding the exact car we wanted. The car purchase went great. More

by adamearnhardt
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Giess
August 25, 2026

Prompt service. Tricia explained the service so well on the phone. Juan was very nice and accommodating. More

by deb.scharp
Recommend Dealer
Yes
Employees Worked With
Juan
August 25, 2026

They got me out in excellent time. My only complaint was a couple greasy fingerprints on my white hood and fender. More

by WHOISJUSJOE
Recommend Dealer
Yes
August 25, 2026

Poor customer service I was told my tires were defective tires that were installed by Toyota. More

by ryandhoover
Recommend Dealer
No
August 25, 2026

Oil change seamed to go fine, the after experience with my truck being filled with oily hand prints everywhere including my head liner, left me looking at other choices in the future More

by IRONWORKER.LOCAL395
Recommend Dealer
No
August 25, 2026

Every one is very pleasant at Graff. And service was great for the first time there.. More

by tunflog50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tarik