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Graff Toyota

Burns Harbor, IN

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Employees
Reviews
Vehicles
4.4
353 Reviews
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244 Melton Rd

Burns Harbor, IN

46304

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Showing 353 reviews

May 06, 2026

Amazing service Robert was my sales person very friendly and professional he made sure I was informed and was giver the best rates. More

by deniece2007
Recommend Dealer
Yes
Employees Worked With
Robert
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May 05, 2026

Well done Good communication well taken care of and the van drives well much appreciated More

by mcsminidachs
Recommend Dealer
Yes
Employees Worked With
Neal
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May 05, 2026

Able to solve our problem. Honest and timely Friendly and communicated throughout the process Great experience More

by Dmoran10
Recommend Dealer
Yes
Employees Worked With
Neil
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May 05, 2026

Two & half hours wait for oil change & tire rotation on a 24 4Runner, Just not acceptable for a simple maintenance service More

by THANHDLAI
Recommend Dealer
No
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May 05, 2026

Do not recommend. Issue from the time of leasing, trying to get new tire, nobody knowing what they are talking about. Toyota good car but do not recommend this dealers More

by COLLEEN B.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Gilmore
2.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Pineda
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2026

Terrible communication throughout the process. Online purchase so don't feel like I am being treated the same. Never sent copies of signed papers. I had to ask and finally sent pdf. Still waiting More

by kolton890
Recommend Dealer
No
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May 02, 2026

They were not pushy and great! It's nice to be welcomed in and the person wasn't pushy. More

by tunflog50
Recommend Dealer
Yes
Employees Worked With
Tarik
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May 02, 2026

Excellent service, timely, employees great to work with. We have been very satisfied with Graffs service department and support staff. More

by skjano43
Recommend Dealer
Yes
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May 01, 2026

Reception was very professional. Her attitude was on point and she checked us in with know problems More

by wilsondonald58
Recommend Dealer
Yes
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April 30, 2026

Extremely poor service department (Neil). Was told the Service Manager was going to call and I’m still waiting Didn’t go in for sales. Should give service as an option More

by Cindybrooks55
Recommend Dealer
No
Employees Worked With
Neil
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