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Graff Chevrolet Company
Grand Prairie, TX
1,015 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,015 reviews
May 10, 2026
Customer service in the service department is bad they won’t return calls and make unneeded repairs won’t return calls and make unneeded repairs More
by MR.BRIANLEDWARDS
Verified CustomerEmployees Worked With
May 08, 2026
No communication from service advisor. No response to emails. 2 weeks to be offered a loaner. Asked to speak with manager, still waiting on a call. Overall poor communication. No response to emails. 2 weeks to be offered a loaner. Asked to speak with manager, still waiting on a call. Overall poor communication. More
by JJUNIOR8586
Employees Worked With
Saul
May 08, 2026
The dealership do a great job with accommodating my needs and fixing my vehicle within a reasonable timeframe. and fixing my vehicle within a reasonable timeframe. More
by BHILL214.BH
May 08, 2026
Process was simple with no pushing or harassing to make a purchase which was less stressful.. purchase which was less stressful.. More
by JOANN.VILLANUEVA20
May 07, 2026
Underfilled oil quantity, mechanic didn't speak a lick of English, spilled oil on the engine bay, didn't reset oil life indicator, another employee used a possibly contaminated empty coolent container to fil English, spilled oil on the engine bay, didn't reset oil life indicator, another employee used a possibly contaminated empty coolent container to fill oil. More
by Roshan.j
Employees Worked With
Christian who said his name was Alex over the phone, gave wrong information such as use of mobile1 oil on all vehicles and not committed to be my service advisor. At time of arrival, Rodney
May 07, 2026
Very comfortable waiting room. Christian was very helpful and knowledgeable. Kept me apprised of work being done. Christian was very helpful and knowledgeable. Kept me apprised of work being done. More
by KATHYH3
May 06, 2026
Good quality service at an affordable price. Service advisor was up front about things that needed to be done and not done.. Service advisor was up front about things that needed to be done and not done.. More
by THERAPIST71
Employees Worked With
May 05, 2026
The service was quick and responsive. They kept we aware of what was going on. They kept we aware of what was going on. More
by TJIANNACONE1977
May 03, 2026
Very professional and finished when he said they would The young man was very helpful ive been to this location two times before and both of your representatives have been very helpful The young man was very helpful ive been to this location two times before and both of your representatives have been very helpful More
by mrzbretado619
