Graff Chevrolet Company

The service advisor Christian was great , unfortunately I was displeased when I was checking out I was being charged 3 percent charge for trying to use my credit card which in Texas Sec. 604A.0021. IMPOSITIO was displeased when I was checking out I was being charged 3 percent charge for trying to use my credit card which in Texas Sec. 604A.0021. IMPOSITION OF SURCHARGE FOR USE OF CREDIT CARD. (a) In a sale of goods or services, a seller may not impose a surcharge on a buyer who uses a credit card for an extension of credit instead of cash, a check, or a similar means of payment.. I can I sure you I won’t be returning. Luckily other dealerships in the area. More

All went well and the mechanics were honest about what services I actually needed an did not need services I actually needed an did not need More

Everyone was very helpful. Very nice work was quickly. Service was excellent. The place were very pleasant to be there and had routine work done on my car Very nice work was quickly. Service was excellent. The place were very pleasant to be there and had routine work done on my car More

Excellent customer service Excellent customer service Stephanie knew exactly what she was doing Excellent customer service Stephanie knew exactly what she was doing and explained everything to me about t Stephanie knew exactly what she was doing Excellent customer service Stephanie knew exactly what she was doing and explained everything to me about the vehicle More

Few issues with getting maintenance scheduled but the problem is solved now. Thanks! Overall great! problem is solved now. Thanks! Overall great! More

Victor was great. Worked through issues with title and wife's name. Price negotiation was at expected level and without tricks Worked through issues with title and wife's name. Price negotiation was at expected level and without tricks More

RaShawn was my salesman. He was very professional and friendly. Everything was great. He truly cares about his customers He was very professional and friendly. Everything was great. He truly cares about his customers More

Pedro was awesome. It was easy and fast. He knew exactly what vehicle I wanted. Had it ready for me and cleaned when I got there. Albert finance manager was great. Had It was easy and fast. He knew exactly what vehicle I wanted. Had it ready for me and cleaned when I got there. Albert finance manager was great. Had all the paperwork ready I was in and out in no time at all. More

I do not recommend Graff Chevrolet. After I left an honest review, Carlos (sales manager) called me upset about my feedback, which felt unprofessional and uncomfortable. During the purc After I left an honest review, Carlos (sales manager) called me upset about my feedback, which felt unprofessional and uncomfortable. During the purchase, extra services and a service contract were added that were not clearly explained and were not needed. I felt pressured into accepting add-ons. I also requested cancellation, and I still have not received any cancellation notification or confirmation. Customers should be given clear, transparent pricing without unnecessary extras and timely confirmation when requesting cancellations. I’m sharing my experience so others review their paperwork carefully before signing. More

Very respectful courteous helpful. Explained everything to me & answered all my questions I will call him if I have any more questions because I know he will be honest & truthful. Explained everything to me & answered all my questions I will call him if I have any more questions because I know he will be honest & truthful. More