Goudy Honda - Service Center

take the car in for one issue, come out with another Took in the car for paint issue. Had the car inspected and only selected parts are covered under warranty. That's fine. I ask them to call me to ge Took in the car for paint issue. Had the car inspected and only selected parts are covered under warranty. That's fine. I ask them to call me to get a quote for additional paint for parts not covered under warranty. Instead I get a call saying the car is done (I wasn't thrilled). On inspecting, I noticed my front bumper was slightly off. I asked about it, and service guy said lets go look at the pictures. First he stated pictures are not clear, but he's just defending himself and says the issue was already in the pic. But I disagree. On further inspection when I pop the hood, the grill hinges are broken, which wasn't broken before. I said he would have noted it on his around the walk initial inspection, but says he didn't because he's just marking for parts that will get painted, but he noted all the dings that wasn't covered, hmmmmmm..... Took in the car for one issue, come out with another. I don't know what I can do about it, but I will never come back to this Honda dealer!!!! More

Honda no longer stands for quality Sad day for Honda...they spend plenty on advertising, but don't stand behind their product. Now it's buyer beware!!! If there's a problem, you're on y Sad day for Honda...they spend plenty on advertising, but don't stand behind their product. Now it's buyer beware!!! If there's a problem, you're on your own... More

Beware the service department of this dealer. I took my 2003 Cr/V to them with an A/C problem, believing it to be a warranty issue. They held the car for a day, implied they took apart the A/C Unit and di 2003 Cr/V to them with an A/C problem, believing it to be a warranty issue. They held the car for a day, implied they took apart the A/C Unit and diagnosed a "internal A/C system failure caused by compressor failure, seizing with debris contamination" costing $3000 to fix. I complained as a warranty issue; they offered a 10% "good customer" discount... now cost $2700... I still believed it was a warranty issue but they wouldnt budge. I called Honda of America and they said they had to assume the dealer was correct and if they offered the 10% discount, that was about all they could do. I asked for my car back. It took another day to get the car back; I took it to my "neighorhood shop" - bad fan and freon leak. Cost $350 to fix and it has been working fine for 3 months. The trouble diagnosis from Goudy was explained as a seized compressor and broken parts, confirmed by taking the unit apart. Cost - $3000+ The actual fix was replacement of the main cooling fan, an A/C valve to and recharging the freon. Cost = $350 Those guys are either horribly incompetent or worse and I strongly suspect worse... More