Goudy Honda - Service Center

Very poor customer service I had to take my vehicle so far three times to repair a single problem that could have taken care with one visit. For one visit, I was told vehicle I had to take my vehicle so far three times to repair a single problem that could have taken care with one visit. For one visit, I was told vehicle would be ready by end of day. I received call from service advisor at 4:30pm that it will not be ready. I was not offered a replacement vehicle to use. Service mechanics left tools, did not install replacement parts correctly, and dinged and scratched my vehicle. Plastic coverings were not snapped back in place. I had to talked to manager to resolve Issues. More

Service visit was efficient. My car was returned when scheduled. Work completed on my vehicle was done as described to me by my advisor. My advisor was polite and friendly. My car was returned when scheduled. Work completed on my vehicle was done as described to me by my advisor. My advisor was polite and friendly. More

Awesome! Great customer service. Made sure the problem was taken care of and that I was informed of what the process was. Contacted me right away when my van w Great customer service. Made sure the problem was taken care of and that I was informed of what the process was. Contacted me right away when my van was fixed. More

Great service Although I went in on a Sat for just an express oil change, further inspection revealed that my brakes needed replacement. The parts necessary were n Although I went in on a Sat for just an express oil change, further inspection revealed that my brakes needed replacement. The parts necessary were not in stock and needed to be ordered. I was told the earliest the parts would be available was likely the next Tue. I received a voice mail on Mon that the parts were in and that I could come in that day. However, the earliest I could return was the next Thu. I arrived about 8:00 am on Thu, and was advised it may take about 1-1/2 hours. However I was back on the road by around 9:15.. Excellent Service!! More

Javier Villagomez All good reviews for this person. He is very professional in all the areas he works in. He was very responsible and called me to let me know what the All good reviews for this person. He is very professional in all the areas he works in. He was very responsible and called me to let me know what the status was at all times. More

Return your messages!! I felt compelled to write this review today because of the incredible ineptitude I encountered working with Goudy Honda's service department this past I felt compelled to write this review today because of the incredible ineptitude I encountered working with Goudy Honda's service department this past week. The entire experience went bad from the start. Bottom line, Goudy needs to teach their people how to check voicemail and CALL CUSTOMERS BACK!! I left a voicemail two weeks ago to schedule a service for my Honda CR-V. Having never received a call back I figured out how to schedule the appointment online without any assistance. Tuesday morning at 8:00 am, I arrived on time to check in my vehicle. When Chastity took my vehicle, she told me that they would speak with the engineers about my problem and that she would call me to let me know the status of the vehicle and what they would be doing. Having not heard from anyone yet, 5 hours later, I called at 1:00 pm but was unable to get a hold of anyone. No one even answered the phone. I did not leave a message. At 3:00 I called again and again, no one answered. So this time I left a message on the general voicemail for service asking for a call back with a status update on my car. At 3:45 I started to get very concerned since I had not heard from anyone ALL DAY LONG and I had a funeral to attend that evening. I needed my car back! Finally, I spoke to someone, not chastity. I explained the situation and they transferred me to Chastity's voicemail. I left another message. 15 minutes later, at 4:00 pm, still not having heard back from anyone, I called again. This time I got the service operator. She could not provide me with any information about my vehicle. I told her I did not care if I spoke to Chastity but I needed to speak to someone about my car. She placed me on hold, supposedly trying to find an advisor to help me but after 15 minutes on hold with her, and still not able to connect with anyone, I finally received a call on my other line from Chastity at 4:15 pm. Chastity informed me that they could not replicate the issue and that there was nothing else to do. I left my car in Goudy's care for the entire day and they accomplished nothing or than to waste my time. My assumption is that they parked it and forgot about it only to scramble to deal with it once I was demanding answers on the phone. Save yourself a huge headache and go somewhere where they at least answer the phone. I literally live up the block and I will now need to go out of my way to get my Honda serviced elsewhere. More

Impressive I was having trouble with my door lock and after doing some research got really scared of a potential big repair bill. Jim & Connie in service were s I was having trouble with my door lock and after doing some research got really scared of a potential big repair bill. Jim & Connie in service were so nice and helpful. Connie patiently explained everything and after a short wait determined it wasn't as bad as I thought and it turned out to be a very reasonable amount. So relieved! thank you! More

Great Customer Service Goudy Honda holds great customer services. Mr. Johnny Kachornnetiyu was the person who took care of my wife's Honda Oddessy. He went the extra mile to Goudy Honda holds great customer services. Mr. Johnny Kachornnetiyu was the person who took care of my wife's Honda Oddessy. He went the extra mile to make sure everything was working properly before returning the vehicle back to me, he also, he also showed a great deal of respect and great customer service toward me, along with all the other employees at that branch. I will continue to have my vehicle serviced at Goudy.. Thank you Goudy Honda for all your work and caring for your customers.. More

Great customer service Everyone here are always really helpful and give excellent customer service. Customer satisfication is always number one. If you're looking for a new Everyone here are always really helpful and give excellent customer service. Customer satisfication is always number one. If you're looking for a new car go see them More

Great Service! Every time I visit Goudy I always make sure to contact Mike because I know he will take care of me. Sometimes servicing isn't as quick as one would ex Every time I visit Goudy I always make sure to contact Mike because I know he will take care of me. Sometimes servicing isn't as quick as one would expect because Goudy can get busy at times but Mike always makes sure I'm attended to, not forgotten about and makes sure everything went well after I'm gone. I definitely wouldn't come here as often if it wasn't for him. Thanks Mike! More