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Goudy Honda - Service Center

Alhambra, CA

4.9
440 Reviews
Call Service Center (626) 576-1114

440 Reviews of Goudy Honda - Service Center

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February 22, 2023

Terrible experience in their service department. The guy working at counter named Ivan Castro has bad attitude and so meant while talking to customer. He was impatient and rude to service client. He More

by Client
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ivan Castro
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2023 -

Goudy Honda responded

Hi there Client I wanted to take a minuet to reach out to you and apologize for any discomfort during your recent visit here at our Service Department. After speaking with the Advisor as to what customer this might be or why the customer may have been upset, he let me know that the issue was because of wait time for completion of job without a scheduled visit for a Recall. With any Recall we can not guarantee a exact time, the wait time can be anywhere from 4 hours to a whole day per Service Manager. I did see that you gave us a 1 star on price transparency, Recalls are covered under Warranty. After the invoice was reviewed, your vehicle came in at 2:02pm on the invoice, and the job was completed at 4:04pm same day, so they finished the job fairly quickly. One of our Managers here at the dealership did try to call you, they left a voicemail. You are welcome to call us back, we are always happy to listen, assist or answer any questions. We always encourage any customer to follow up with staff if there are any issues before you leave. We want all our customers to leave happy when servicing their vehicles with us. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

Feb 24, 2023 -

Client responded

Felt disappointed because of his poor communication skills and bad tampers. I tried to talk with him nicely, but he gave me the response in very meant way. That’s the point.

February 17, 2023

My service advisor Wilson always goes above and beyond to take care of me. Always a great experience. More

by Magallo1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chiwing "Wilson" Yu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2023 -

Goudy Honda responded

Hi there Magallo1966 Thank you so much for giving both Wilson and our Service Department a quick review of our overall customer service. We most definitely appreciate your business and look forward to the next time we have a opportunity to help yo out here at Goudy Honda of Alhambra. Happy motoring from all of us here at the Service Department. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

February 08, 2023

Wilson was very friendly and professional he explained everything to me and I felt very comfortable. thank you very much Wilson More

by bruce_warrensford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chiwing "Wilson" Yu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2023 -

Goudy Honda responded

Hi there bruce_warrensford I am happy to hear you had a great customer experience with Wilson one of our awesome Advisors here at the Service Department. We look forward to seeing you here again on your next scheduled maintenance visit. Happy motoring from all of us here at Goudy Honda of Alhambra. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

February 04, 2023

Service was done fast. I was told it would take a couple of hours to complete but it only took about an hour More

by Chrisrodriguez895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chiwing "Wilson" Yu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2023 -

Goudy Honda responded

Hi there Chrisrodriguez895 I am so glad to hear you had a wonderful customer experience with both Wilson and our Service Department. We look forward to servicing you on your next scheduled visit. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

January 26, 2023

Amazing service, always professional and always updating me with what needs to be replaced in my vehicle. Glad that the employees are bilingual.. that helps a lot. More

by jd27_9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2023 -

Goudy Honda responded

Hi there jd27_9 It makes me happy to read reviews like yours of your personal customer experience while servicing your Honda at Goudy. We want our customers to feel confident in our overall services. Thank you for your trust and business, we look forward to helping you on your next scheduled visit. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

January 25, 2023

Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent More

by Josephrvasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Samano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Orozco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2023 -

Goudy Honda responded

Hi there Josephrvasquez Thank you so much for your review!!! I am happy to hear you had a excellent experience with our Advisors Leo & Omar. We welcome you back any time. Happy motoring from all of here at Goudy Honda Service Department. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

January 24, 2023

I’am Very pleased with My experience. Wilson was knowledgeable, professional and courteous. The work was done in a timely manner. I feel safe , comfortable and secure driving My family i More

by rayfrias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson service tech
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Feb 03, 2023 -

Goudy Honda responded

Hi there rayfrias Thank you so much for taking a few minuets out of your day to give both Wilson and our Service Department a quick review!! It makes me happy to hear when our customers have great customer experiences with our staff. We always want our services to be a reflection of our customers needs. We look forward to seeing you back on your next visit! Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

January 13, 2023

Great job from Mr. Wilson Yu. He helped a lot and made my car run again. Thank you! More

by John Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chiwing "Wilson" Yu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

Goudy Honda responded

Hi there John Nguyen Thank you so much for giving Wilson & our Service Department a quick review of your customer experience! I am happy to read you had a great one. We look forward to having you back any time. Happy motoring from all of us here at Goudy Honda of Alhambra! Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

January 13, 2023

Staff was friendly, courteous and professional. They addressed all of my concerns with the service of my vehicle. They also provided valuable input. Thank You! More

by sanchezs1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Samano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

Goudy Honda responded

Hi there sanchezs1 I am pleased to read your customer experience with Omar at our Service Department was a positive one. We look forward to helping you in the near future. Happy motoring from all of us here at the Goudy Honda Service Department. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

January 07, 2023

Very kind and efficient service consultant can help us to make decision to do the repair for the car。 More

by amyhm_liu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Asheghian
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Jan 11, 2023 -

Goudy Honda responded

Hi there amyhm_liu I am pleased to hear your experience with Andre & our Service Department went well. We look forward to the next time we get to help you in the near future. Warm Regards, Yvette Gomez Customer Relations Mon - Fri (8:30am - 5pm)

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