Goudy Honda - Service Center

An amazing experience for a warranty repair. Taking over 2 years of waiting for parts availability due to the large number of vehicles involved (over 15 million units) I thought I'd been forgott Taking over 2 years of waiting for parts availability due to the large number of vehicles involved (over 15 million units) I thought I'd been forgotten. But once the mailer arrived, I called Goudy, and they set me up for a 2 business day later appointment. While there, another warranty item came up and could be serviced the same day. The waiting area is clean, safe, and easy to work in, with free WiFi, complimentary beverages and accessible restrooms nearby. The service manager kept me updated on their progress, and service was completed ahead of schedule, and all covered by warranty even after 5 years. Everyone was warm and welcoming, and this was definitely a best of industry experience. More

Service is very good and effecient. Waiting area is clean and has sodas and water. Waiting area is clean and has sodas and water. More

The staffs are nice the service was good and the waiting room is clean and comfortable room is clean and comfortable More

Good service, good staff, comfortable waiting room, friendly service staff, I like to get my car repaired here friendly service staff, I like to get my car repaired here More

Very Friendly, informative, thorough, clean, knowledgeable, efficient, welcoming, helpful, honest, easy to reach, neat, and offer ride when vehicle will stay for extended period. knowledgeable, efficient, welcoming, helpful, honest, easy to reach, neat, and offer ride when vehicle will stay for extended period. More

Very experienced staff and the best technicians around! I've been to other dealers that don't even come close! I've been to other dealers that don't even come close! More

Wilson Yu was terrific - knowledgeable, efficient and helpful. I'll ask for his help always. helpful. I'll ask for his help always. More

I received, unfortunately very unprofessional customer service when I called them numerous amount of times waiting for callbacks that never happened and finally speaking to Ruth the manager after so much service when I called them numerous amount of times waiting for callbacks that never happened and finally speaking to Ruth the manager after so much frustration and wasted time she made things right and help me out tremendously. To the point where she use my case as an example for the employees. More

Daniel has great customer service. He got my car in and out and kept me updated thanks Daniel in Service Dept He got my car in and out and kept me updated thanks Daniel in Service Dept More

Elmo was friendly and helped me tremendously with my vehicle and making sure I made it to an appointment I had after my service. Every associate should be like him. I hope I can get him again. vehicle and making sure I made it to an appointment I had after my service. Every associate should be like him. I hope I can get him again. More