Goudy Honda
Alhambra, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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This review is for their used car sales department. This review is for their used car sales department. After getting my car serviced here for months, I kept getting letters from them saying they w This review is for their used car sales department. After getting my car serviced here for months, I kept getting letters from them saying they wanted to buy my 2006 Civic. I finally went in to see what the car was worth. I was getting tired of it and was ready for an upgrade. I met with Johnny Hartanto who looked at my car, the title, the body etc. and said told me that because of the minor accident on my car and the fact that it had been repainted, Goudy wouldn't buy my car for very much. Fine, that's legit. He said Goudy cared too much about their reputation to buy a car that had been repainted. THEN he told me he has a side business in El Monte called "Auto Use Car Inc." and he buys cheap cars from auctions and sells them for a higher profit. He said I should go talk to his business partner there and sell my car. He said he'd give me at least $8500, which is the auction value of my car. That is TOTALLY shady. Why would a Goudy salesman be trying to recruit me for his side car sales business? Of course I went to see the guy in El Monte because $8500 sounded pretty good to me. This "business partner" told me that he wouldn't buy my car and that Johnny was not his partner. Huh? Okay weird but whatever, I'm not worse off than when I started, I just wasted an afternoon driving to El Monte. I was a little annoyed that Johnny lied but I got over it. The next day, Johnny called me back and was super rude. This is how the conversation went: Johnny: "So are you going to sell your car to Goudy Honda?" Me: "Excuse me?" J: "Do you want to sell your car to me or not?" Me: "You wasted my time sending me to your 'business partner' in El Monte and now you want me to come back to you?" ...that last bit was a summary. I was pretty annoyed this guy was calling me back. I figured out he was sending me to that place so the other guy in El Monte would say no, then Johnny could low-ball me figuring I'd be desperate to sell. WTF. I was pissed and made it known to Johnny on the phone. He started stuttering and said he had another call and that he had to go. CLICK. What a SKETCHY dealership. Most dealers prey on unsuspecting consumers, no surprise there. But the back door deals? Sending me to random car dealerships in strange towns with grammatically incorrect/misspelled names? I was hoping to forget this whole situation but after that call from Johnny I was going make sure his boss knew about the situation. So within an hour of my complaint to the sales I got a call from Quien, who profusely apologized, told me that I was a VIP customer, blah blah blah, and that he'd love to buy my car from me. UGH. Gross but at this point I wanted to sell my car so I took it in and I shouldn't have been surprised at the bait and switch that happened. Quien's nice guy attitude disappeared and he was all business after that. Was really rude but finally offered to buy my car for a price I was satisfied with but was super duper rude to me. They didn't even come back to tell me the sale paperwork had been filed, just left me sitting in the office. The used car department totally gave me the run around when I sold my Civic to them but in the end, I got a check in the mail and it all worked out. I wanted to write out this whole scenario because I think consumers need to know the kind of sketchy deals Goudy Honda is involved in. After all my terrible experiences with Goudy Honda, I would never go back to them and suggest that you stay away as well. You just can't trust what comes out of their mouths. More
My son's car was totaled while we were out in California visiting him from the east coast. We visited car dealers all overmCalifornia from Saturday until Tuesday when we went to Goudy. Our experience was qu visiting him from the east coast. We visited car dealers all overmCalifornia from Saturday until Tuesday when we went to Goudy. Our experience was quite pleasant. To say Art went above and beyond to find us the perfect replacement at the best price would be an understatement. Dave our salesman was outstanding. Chay was great also. I have to say it was one of the best experiences we have EVER had at a car dealership and with 3 adult children and ourselves, our experience has been extensive. Everything was wrapped up before we left to go home and we could not have been more pleased with Goudy Honda. Thank you for everything. More
Hey, guys, I'm gonna share my horrible experience with Hey, guys, I'm gonna share my horrible experience with Goudy Honda recently. I'm currently a college student and got my first new car in my life f Hey, guys, I'm gonna share my horrible experience with Goudy Honda recently. I'm currently a college student and got my first new car in my life from them last month. They ripped off me so hard, sold a Honda Fit Sport 2012 A/T, no Navigation to me at a price of $19,120(the price is just for the car) and that's the price before tax. I was in a hurry so they took advantage of me. Salesman Tommy was pretty friendly and easy to talk, but his superior was pretty firm on the car's price(Tommy said that he could not decide the price unless got his superior's or manager's approval). After a long time of bargain, it ended at $19,120 before tax and his superior was attempting to add an extra of $1000 as a term of so called 'market value balance' earlier(such a scammer, totally BS). And such price offers no extra accessories for the car at all... Let's talk about how I signed up the contract. I was lead to a small room and the guy in there handed me the contract while kept his mouth shut, he didn't explain any necessary terms such as how much is for what, APR, monthly payment, etc. but instead he only told me to sign here and there. He's like the expect customers to sign now and regret later typed person. So I'd advice everyone to read twice before signing your names. Next I'll tell you my experience about the extra alarm system they recommended me to purchase and I did end up to purchase it. They charged me $495+tax for that piece of crap and its performance sucks!!! It's basically an extra anti-shock sensor for the windows, probably only worth 20 dollars at most w/ labor fee included. I have to knock the windows really HARD like a boxer in order to trigger the alarm, seriously? And after I finished pumping gas at the gas station and closed the lid, the alarm somehow got triggered and people were all looking at me, it was super embarrassing! Also, it gets triggered while I'm washing the car as well. If they ever attempt to offer you the extra alarm, don't buy it, it's non-refundable, it won't help you with the potential car theft issue, but only cause you troubles!! It's an anti-owner alarm! I told my story to my 2 room mates, they all shake their heads. One of them was actually about to buy a car and he swear that he won't go to this stealership for sure. Goudy Honda, maybe you think ur smart for taking advantage of customers like me, but you also have caused a significant reputation decline and rejected potential buyers or returned customers, that's a silly move! Again, to all the potential customers, please think twice before you buy a car from Goudy Honda! More
I was in the market for a 2012 honda pilot ex silver, i have been searching everywhere around my house within a 50 mile radius and the dealers i went to said they had it then when i went there they had a b have been searching everywhere around my house within a 50 mile radius and the dealers i went to said they had it then when i went there they had a black one... i called Goudy honda and spoke with phillip and he told me he had 2 silver ones so i went there and they actually had 2 silver pilots. he pulled up the first suv and i inspected it and he asked if i liked it and i replied i wanted to get the car that had the lower mileage and he walked across the lot just to check there mileages and told me the other one was lower and brought it to the front of the lot for me. After test driving we worked on numbers, this is why i gave the dealership 5 stars throughout the board they will help you get the perfect price you want on the car. More
I went in with a pretty solid mindset to buy a used car from another dealer. But I thought it's always best to do due diligence so I pushed on with the appointment with Brian Taing. True enough, due dilige from another dealer. But I thought it's always best to do due diligence so I pushed on with the appointment with Brian Taing. True enough, due diligence paid off when Brian went to great lengths to not only match the other dealer's quote, but I also got a car that's in much better shape and with all the other cherries on top. After the deal was sealed, I was expecting the gas tank to be filled so I took it for granted and didn't check the gauge. When I got home, I saw it was already almost empty. I emailed Brian about it and he explained the situation and then went on to promise to give me gas cards instead. I think it's fair enough considering I bought a used car. I'm now waiting for the gas cards. More
Back in December 2007, my dad and sister decided to go shopping for my new car. Our first stop was at Goudy Honda, we were greeted professionally and negotiated a deal with Chay and Art. Art told us, that shopping for my new car. Our first stop was at Goudy Honda, we were greeted professionally and negotiated a deal with Chay and Art. Art told us, that was the best price and no dealership would beat it. Usually dealerships would say something like that to keep you away from other dealerships. We shook hands and agreed on the price and left to three other dealerships around the area. When we told the other dealerships about the price that was given to us, they were shocked and pretty much just gave up on us and didnt even bother to price match or what so ever. Not just one dealership, but all three. We came back to Goudy Honda, and was greeted immediately by Art and Chay. They gave me a warm welcoming back feeling instead of I told you so kind of feeling. We made the deal, easy transaction and picked up the car the next day. Since my family and I had such an great quality service from them in 2007. I decided to buy another car from them very soon from the same people that helped Chay and Art. This time though, I did my research and got quotes from 10 dealerships. One dealership actually gave me an breath taking deal that I couldnt pass, so I decided to called Goudy Honda and spoke with Chay. He told me he will get me the same price, when the car comes in December. The other dealership, got the car I wanted and was coming to their lot two weeks and a half earlier then Goudy Honda with the same price and all. Now comes the best part, even though its only an verbal deal that Chay is giving me, I am going to give him my full TRUST, and pass on the deal that was given to me by another dealership. I honestly hope he can pull through for me when December comes. I am only doing this because of the trust and professionalism that these two awesome guys given my family and I back in 2007. I will be writing another review soon, of course pretty much the day I buy my second car from them. cheers! for now. Kevin More
The most painless car shopping we have done in years. Hugo Gonzalez, our car salesman, was very honest and personable. He completed our car purchase in about 2 hours even though we had our 10 month old s Hugo Gonzalez, our car salesman, was very honest and personable. He completed our car purchase in about 2 hours even though we had our 10 month old son with us. We highly recommend Goudy but make sure you ask for Hugo to help you decide on the best car for you. Our next car purchase will be at Goudy Honda with Hugo and we hope to be out of there in 1 hour. Muchas gracias Hugo. More
We went here to get my girlfriend a new, used car. It was our first stop of the day and should have been our last. We drove all around and I must say, these guys had the best example of the car we were was our first stop of the day and should have been our last. We drove all around and I must say, these guys had the best example of the car we were looking for and a good price. I second the reviewer below that they wouldn't budge on price but it was good to begin with and they worked with us on financing to get a super low rate, which was lower than the pre-approved one she'd gotten from a credit union. We dealt with Charlie "Brown," who was friendly, helpful, and straightforward and the buying experience was relatively painless and easy, compared to how things can be when buying a car. We realized later that there was no manual in the glove box but they sent one out later that week. I'd definitely go back to Goudy. More
we had a great experience at goudy honda. rico tito and pete were very helpful and very patient we spent a pretty long time there but they gave us great customer service the whole time. thank you goudy hon pete were very helpful and very patient we spent a pretty long time there but they gave us great customer service the whole time. thank you goudy honda for helping us get a better and safer car More
Before going into all the details; I must say that Michael DeVille's decision making under time pressure was beyond any expectations, which resulted in another loyal customer. Charlie's knowledge and Michael DeVille's decision making under time pressure was beyond any expectations, which resulted in another loyal customer. Charlie's knowledge and sincerity contributed to this as well. I came to Goudy Honda because I was interested in 2009 Honda Pilot and I met with Charlie Brown at the used cars lot. Charlie was very friendly, knowledgeable, and sincere person; he answered all of my questions; however, by the time I was ready to buy the car; we found out it just got sold. I realized that was no dealership fault and things like this happen all the time. The problem for me was the budget. I picked up the cars.com pricing which was relatively low and difficult to find anywhere else. There were no other similar priced cars at this dealership; so I had to leave. To my surprise, Michale DeVille offered to price match a better car for me (certified Pilot EX with only 2/3 of the original car mileage)! What a surprise! He didn't have to wait for my "YES" for more than half a second! Michael, absolutely truly you made my day. THANK YOU!!!! More