Goudy Honda

Return your messages!! I felt compelled to write this review today because of the incredible ineptitude I encountered working with Goudy Honda's service department this past I felt compelled to write this review today because of the incredible ineptitude I encountered working with Goudy Honda's service department this past week. The entire experience went bad from the start. Bottom line, Goudy needs to teach their people how to check voicemail and CALL CUSTOMERS BACK!! I left a voicemail two weeks ago to schedule a service for my Honda CR-V. Having never received a call back I figured out how to schedule the appointment online without any assistance. Tuesday morning at 8:00 am, I arrived on time to check in my vehicle. When Chastity took my vehicle, she told me that they would speak with the engineers about my problem and that she would call me to let me know the status of the vehicle and what they would be doing. Having not heard from anyone yet, 5 hours later, I called at 1:00 pm but was unable to get a hold of anyone. No one even answered the phone. I did not leave a message. At 3:00 I called again and again, no one answered. So this time I left a message on the general voicemail for service asking for a call back with a status update on my car. At 3:45 I started to get very concerned since I had not heard from anyone ALL DAY LONG and I had a funeral to attend that evening. I needed my car back! Finally, I spoke to someone, not chastity. I explained the situation and they transferred me to Chastity's voicemail. I left another message. 15 minutes later, at 4:00 pm, still not having heard back from anyone, I called again. This time I got the service operator. She could not provide me with any information about my vehicle. I told her I did not care if I spoke to Chastity but I needed to speak to someone about my car. She placed me on hold, supposedly trying to find an advisor to help me but after 15 minutes on hold with her, and still not able to connect with anyone, I finally received a call on my other line from Chastity at 4:15 pm. Chastity informed me that they could not replicate the issue and that there was nothing else to do. I left my car in Goudy's care for the entire day and they accomplished nothing or than to waste my time. My assumption is that they parked it and forgot about it only to scramble to deal with it once I was demanding answers on the phone. Save yourself a huge headache and go somewhere where they at least answer the phone. I literally live up the block and I will now need to go out of my way to get my Honda serviced elsewhere. More

Quick service Denny was very helpful and he made us feel at home while choosing the car we wanted. I would recommend this place to my friends and family! Denny was very helpful and he made us feel at home while choosing the car we wanted. I would recommend this place to my friends and family! More

Trading in a car for a new car! I came in here wanting to trade in my old car for a new one. I didn't know much about the process and the steps it took to do everything. But John and I came in here wanting to trade in my old car for a new one. I didn't know much about the process and the steps it took to do everything. But John and Anthony were both fantastic helps! Anthony helped me explored and find the exact car I was looking for. John and Anthony helped me discuss about the prices and processes of switching cars. They were very clear and genuine on wanting to help me get what I want! Thank you John and Anthony and thank you Goudy Honda! More

Excellent Everyone is really nice, John was professional and listened to everything I said. It is my first ever getting a brand new car and he made the experien Everyone is really nice, John was professional and listened to everything I said. It is my first ever getting a brand new car and he made the experience pleasant! More

Impressive I was having trouble with my door lock and after doing some research got really scared of a potential big repair bill. Jim & Connie in service were s I was having trouble with my door lock and after doing some research got really scared of a potential big repair bill. Jim & Connie in service were so nice and helpful. Connie patiently explained everything and after a short wait determined it wasn't as bad as I thought and it turned out to be a very reasonable amount. So relieved! thank you! More

Goudy Honda Dealer Denny Lui was very nice and helpful sales consultant. He answered every question and he tried to get me a good deal. I'm Happy with my purchased at Go Denny Lui was very nice and helpful sales consultant. He answered every question and he tried to get me a good deal. I'm Happy with my purchased at Goudy Honda. More

John Tran Is the Reason Why we ended up purchasing our vehicle from Goudy Honda. Truth is, the entire process from first contact with John was an overall Excellent. John w Why we ended up purchasing our vehicle from Goudy Honda. Truth is, the entire process from first contact with John was an overall Excellent. John was responsive, knowledgeable, and professional. As we neared the big day to sign docs, I was thrown a curve ball that required manager approval. John fought to keep the deal alive and despite the hiccup, the outcome was our 4th car from Goudy. Trying to be an informed shopper, I did research and asked sales people from different dealerships. I immediately connected with John. I believe he really has the interest of the buyer in mind to get people in the car they want without over compromising the dealership (it's sales after all and both sides come together to make a deal) I told John that if anyone in my social network is looking for a Honda, that I would absolutely refer them over to John. More

Great experience here @Goundy Honda I would recommend this place to anyone who is trying to get a good deal on a new car. They are willing to help you out no matter what your financial s I would recommend this place to anyone who is trying to get a good deal on a new car. They are willing to help you out no matter what your financial situation is. My sales consultant David Chu was able to accommodate all my needs in regards of what I wanted in the car etc. Great experience overall! More

Fast easy and great service John Tran was amazing made the dreaded car buying experience a good one highly recommend it and him when you need to buy a Honda John Tran was amazing made the dreaded car buying experience a good one highly recommend it and him when you need to buy a Honda More

Excelente Goudy Honda is the best dealership so friendly make you feel at home excellent workers recommend this dealership to everyone who needs a car they work Goudy Honda is the best dealership so friendly make you feel at home excellent workers recommend this dealership to everyone who needs a car they work with you to get a car More