Goudy Honda

Nice people who do their best. Internet sales rep, Sandra, is a young, kind soul. We got along great as she always did her best to accommodate our needs.Sales manager, Art Cheng, w Internet sales rep, Sandra, is a young, kind soul. We got along great as she always did her best to accommodate our needs.Sales manager, Art Cheng, was busy, but highly motivated to make a deal. Business (finance) manager, Marvin Abbasi, was efficient and engaging once he sensed that the client was indeed friendly. The dealership needs better refreshments and the wait to see the finance manager was excessively long. It's not important, but my wife and I were surprised that none of the 5 employees that we dealt with had a firm handshake. I definitely prefer when Edmunds.com provided internet quotes (2 years ago) without having to speak with sales reps from dealerships. Too many contacts from too many sales reps. More

Excellent The service representative that assisted me was helpful, efficient and kept me informed as to the progress of my service. Very pleased with the exper The service representative that assisted me was helpful, efficient and kept me informed as to the progress of my service. Very pleased with the experience. More

Fast service The best experience yet. Daisy went above and beyond with great knowledge and professionalism. I planned on getting my car serviced elsewhere after th The best experience yet. Daisy went above and beyond with great knowledge and professionalism. I planned on getting my car serviced elsewhere after this oil change, I’ll definitely be back now. More

Misleading information There is a sign posted in the service department saying to make an appointment or service could take 2 hours. I made an appointment but service took There is a sign posted in the service department saying to make an appointment or service could take 2 hours. I made an appointment but service took 2 1/2 hours. What I pointed this out, I was told that the word service did not mean service, it meant oil change. Had I known this I would have made arrangements to drop off the car instead, I had to cool my heals for almost 3 hours because of a false and misleading sign. Now this is not the end of the world, but can I now trust anything that I am told here? Credibility is important to me. More

Very excellent service Goudy Honda of Alhambra always takes care of my vehicle when I come. Always offers the best service. I’ve never had any complaints, any issues with th Goudy Honda of Alhambra always takes care of my vehicle when I come. Always offers the best service. I’ve never had any complaints, any issues with them at all. They always have my car ready in a timing matter. I would definitely refer them to other people. Just because there service and there love and care for there customers is always Fantastic. Thank you Honda thank you to your team for always taking care of my vehicle. More

Ask for Denny I came in with my boyfriend to look at the cars, I had heard Honda civics were fuel economic. Denny helped us out by explaining all the features and a I came in with my boyfriend to look at the cars, I had heard Honda civics were fuel economic. Denny helped us out by explaining all the features and asking all the right questions to know what car would fit our needs. Although my boyfriend and I had good credit, (he had a 694 and I a 702) we both had less than 3 years with our credit. Denny advised us to apply together as well as other suggestions to make it easier on us and make it more realistic to get the car. He also advised to trade in our current car. Overall, not only am I happy with my choice of car, I am happy with the payments ! Thank you so much for the time and effort. I will send all my friends and family your way !(: More

Excellent service Even though there were maybe 6 cars to get an oil change the cars all disappeared within 7 to 8 min thank you Javier. My car was done within 45 min ex Even though there were maybe 6 cars to get an oil change the cars all disappeared within 7 to 8 min thank you Javier. My car was done within 45 min excellent and fast. More

Oil change/tire rotation Well-handled by greeter, service rep and cashier. Prompt and courteous with full price disclosure beforehand, with options. Good advice by service r Well-handled by greeter, service rep and cashier. Prompt and courteous with full price disclosure beforehand, with options. Good advice by service rep. Done well within time estimate and easy closure. More

Will Return The employees are friendly, efficient,and helpful. The oil change was completed by the time promised. I was a bit disappointed upon arrival it took ab The employees are friendly, efficient,and helpful. The oil change was completed by the time promised. I was a bit disappointed upon arrival it took about 10minutes before I was greeted or acknowledged by an employee. This surprised me. I understand it was very busy, but just a “I will be there soon” helps from becoming impatient But I will continue to go to Gouda for my car to be service We all have overwhelming days. Javier Villagómez was very calm fouced informative and friendly. More

Wrong information Well two things stood out the most when taking my car early in the morning with my two small children thinking I’m going to get a rental since I was t Well two things stood out the most when taking my car early in the morning with my two small children thinking I’m going to get a rental since I was told I would since I had a recall and was getting service. Come to find out when I get there they said no car rental is available for free with that recall number. Another thing I pay extra for service on my car meaning topping off fluids an things like that after I specifically requested they top of the fluid go my windshield wipers I left home later with no fluids toped off. Other then that the service adviser was great I believe his name was rick. But no I would not remind the dealer to any one . Also when I asked if I could take my car any where since I’m closer to El Monte they said it wouldn’t be a good idea because all my paper work is in Alhambra ? Rediculous More