Gossett Chrysler Dodge Jeep Ram Fiat

WARNING ! DANGER ! This "dealership" is not much more than a fly by night used car lot like you'll find on any secondary street in most towns. I watched DANGER ! This "dealership" is not much more than a fly by night used car lot like you'll find on any secondary street in most towns. I watched them sell a vehicle that is the very definition of a "lemon" to a friend of mine. She made 3 payments and out of those 3 months, rather than on the road, more than 60% of the time the vehicle has been in and out their shop for problems ranging from (within two weeks of signing papers,) having both front axle shafts replaced, no physical key for the fob, improper tire installation and mounting, suspension issues, and installing a hex head screw and a cylinder head gasket cover, repair to an ON GOING oil leak, a miss in the engine, having to wait over 6 HOURS for a tire change on a make and model of a vehicle they sell all day long, to receiving a Dealership Summary Report stating (AFTER 2 months of dealing with ON GOING ISSUES), that the vehicle has had in excess of 3 visits, 15 or more days down, 2 REPEAT REPAIRS, as well in need of a FCA service performed. The previous collision body shop was kind enough to leave contact information on the door paneling about a previous wreck which was only made visible when the plastic paneling behind the passenger front tire came loose causing tears in the rubber on the tire resulting in same tire having to be replaced MULTIPLE times, upon most recent service visit, a UVI kit which is for handling, suspension and on going leaking issues.She even has pictures of parts being held together with JB Weld that they claimed was just a normal part of the car and oil leaking onto and into the spark plugs before and after they claimed to have "fixed the issue". As icing on the cupcake, according to the police, the VIN comes back to a completely different model of vehicle. They have lied, cheated, ghosted, and refused to acknowledge that the vehicle is little more than scrap and now my friend is being forced to voluntarily surrender the vehicle to the finance company, destroying her credit, because it is undrivable and dangerous for her and her young child to ride in. D3 CDJR will undoubtedly try to dispute this review so I am making proof of all of this available for the asking by emailing my through my profile on Google More

I really appreciate my salesman Troy McDonald he was very helpful and courteous. He made my purchase a pleasant experience. I definitely will call him again. helpful and courteous. He made my purchase a pleasant experience. I definitely will call him again. More

I took my Grand Cherokee up there around 2 years ago for a recall where the leather was peeling off the dashboard. I was very happy about it getting replaced until I got into the Jeep and noticed they chipp a recall where the leather was peeling off the dashboard. I was very happy about it getting replaced until I got into the Jeep and noticed they chipped the wood/vinyl trim in several places while removing the dash. They even left the broken pieces on the floorboard. Also one of the vents is not seated in all the way and seems to be broken I told the service advisor what happened and they came out and inspected it. I was told they would order the new trim and get back to me in a couple weeks. They never got back to me and gave me the run around every time I called to see what was going on. The advisor/manager always seemed to be gone. I called several times over the first couple months. I became very busy at my job working 14 hour days 6 days a week so taking my jeep up there and then Ubering to work and everywhere became the least of my worries. After several months I ended up taking it up there to get a coolant flush after a mechanic put windshield wiper fluid in the coolant reservoir. I reminded them about the incident and all the sudden nobody knows anything about it. They never put a note on the account or anything about what they did. I know, unbelievable huh. The service advisor said he would speak to his manager about the issue and get back to me. Of course they never got back to me and again were never available when I called. Meanwhile I'm still working 14 hour days 6 days a week and don't have the time or energy to stay on them about it. I shouldn't have to stay on them about it. I called them last week and let them know again what happened and really got irritated when Mike the service advisor acted as if I just sat around waiting 2 years before calling even after I had just explained to him that I had told them the issue before I left the parking lot when picking up the Jeep and that I called repeatedly only to get the run around. He was also the same person I spoke with when I got my coolant flushed and said they would get back to me. I can't believe they have such a high rating on here when they treat their customers like this. Keep thinking you can tear up someone's vehicle, refuse to take responsibility and they won't do anything about it. More

i have stopped buying any vehicle from gossett from Porsche's to jeeps , the service department cant seem to fix anything correctly or diagnose the issue ! Porsche's to jeeps , the service department cant seem to fix anything correctly or diagnose the issue ! More

I always use Gossett for service work. This time I took my off brand truck in for a no start condition. Mr Jones met me on the service drive, told him my problem , when truck checked out , he called me an my off brand truck in for a no start condition. Mr Jones met me on the service drive, told him my problem , when truck checked out , he called me and all it needed was a battery. I am so thankful for a trustworthy place for all my vehicles. Thank you Mike Jones, and for Scott in parts who found correct battery I will be back for all my service , Thanks More

Lock for Lugnuts I bought a brand new Chrysler 300 from Gossett Motors in Memphis and moved to Illinois six months later for another job. When the time came to replac I bought a brand new Chrysler 300 from Gossett Motors in Memphis and moved to Illinois six months later for another job. When the time came to replace my tires, I discovered I had lugnuts that locked. There was no key left in the car from when I bought it. I tried to call Gossett and got transferred to eight different people. Finally, I got transferred to the sales manager and got his voice mail. I left repeated messages and no one returns my call. You all suck!!!!!!!!!!!!!!!!!!!!!! I hope you all reading this NEVER buy a car from here! It costs me over $100 and running around one full day to get my lug nuts cut off and I had to buy new ones because of incompetence and poor customer service from Gossett! More