Gosch Ford Temecula - Service Center

Joseph was friendly, respectful, courteous, and responsive. Typical upselling but that too is his job. Unfortunately, the original issue did not get fully resolved the 1st time only to be quoted an responsive. Typical upselling but that too is his job. Unfortunately, the original issue did not get fully resolved the 1st time only to be quoted another pricey repair for the same issue. Asked Joseph to escalate as I felt I was being dooped. No relief. Stated there was no “overlap”. Not true which now raises trust and confidence concerns. Escalated myself and paid for parts only. Thank you Rachel. Repair should have been resolved during the first pass while transmission was drained, pan off, etc. I do appreciate that things like that can happen however, when it does the cost burden should not fall to customer. Certainly don’t try to xx the customer into paying for the oversight. I’m sure this “no overlap” story often goes undetected but remember that your reputation is at risk with every attempt. We customers just want fair and honest treatment and are happy to pay for it. More

Ken in service Kristy at the register were awesome! !! BEST CUSTOMER SERVICE!! AND GREAT ESTABLISHMENT! !! BEST CUSTOMER SERVICE!! AND GREAT ESTABLISHMENT! More

Good service today. Only beef - the extreme upselling or my service! Came in for multipoint inspection- first thing I heard was $1600! Holy crap! Should have been $79. Only beef - the extreme upselling or my service! Came in for multipoint inspection- first thing I heard was $1600! Holy crap! Should have been $79.! Ended up at $188 More

Our advisor treated me very nicely and took care of everything! Answered all of our questions and did a very good job with the billing! I will have no problem recommending your dealership to friends an everything! Answered all of our questions and did a very good job with the billing! I will have no problem recommending your dealership to friends and relatives. More

Cameron was extremely personable and super helpful! ! Thank you for the car wash and great service! ! Thank you for the car wash and great service! More

Robert went above and beyond to help me figure out why my OEM oil filter wasn’t fitting correctly. Thanks for getting the correct cap that the last shop failed to tell me they switched up! Go Robert! OEM oil filter wasn’t fitting correctly. Thanks for getting the correct cap that the last shop failed to tell me they switched up! Go Robert! More

Good communication and great service. Highly recommended.. they took great care of my machE. Ford has a quality service. Highly recommended.. they took great care of my machE. Ford has a quality service. More

As always. The team at Gosch Ford does a great service. Will continue to do business with them. The team at Gosch Ford does a great service. Will continue to do business with them. More

Easy scheduling of appointment, easy turn in, quick performance of service. An appealing service experience. performance of service. An appealing service experience. More

The pick-up and delivery was awesome. Keep doing this and I will have my truck serviced here every time. The pick-up and delivery person was also extremely personable. Thank you. Keep doing this and I will have my truck serviced here every time. The pick-up and delivery person was also extremely personable. Thank you. More