Gosch Ford Temecula - Service Center

Joseph was very hard to get a hold of and wokldnt respond to texts. He quoted me 3 hours max time to change oil and rotate tires and it took 8 hours to simply get the inspection video sent. The truck is now to texts. He quoted me 3 hours max time to change oil and rotate tires and it took 8 hours to simply get the inspection video sent. The truck is now wobbly since getting alignment. And tire balances More

Helped me get my truck repaired in a timely, professional and manner. I've had the same ongoing problem and he made sure it was Repaired correctly. and manner. I've had the same ongoing problem and he made sure it was Repaired correctly. More

Came in and was immediately assisted by staff. Staff was kind and courteous my entire time there, will be coming back in the future. Staff was kind and courteous my entire time there, will be coming back in the future. More

Excellent, primpt, courteous and friendly service person who takes the time to explain the service being performed and preventive maintenance. who takes the time to explain the service being performed and preventive maintenance. More

If I could give this more than 5 stars then I definitely would! Excellent service and great communication! would! Excellent service and great communication! More

As an out of town customer, I had set up a Rental from Gosch Ford Temecula. Initially when I called, I spoke with Terry McDowell, and he got me on the right path to getting the reservation set up. Upon Gosch Ford Temecula. Initially when I called, I spoke with Terry McDowell, and he got me on the right path to getting the reservation set up. Upon arriving with my 2 daughters in tow, (in town from OH), nothing about our reservation was going smooth. Our reserved Vehicle was not available, there was an issue with the CSR, as his Customer Support skills were lacking. Being that I was on vacation, and stuck, I reluctantly had to settle on a much lessor vehicle, and I was going to have to wait for it to arrive. Frustrated, and some what on edge, I went into the main show room to take a load off, and low and behold, my daughters and I were approached by a smiling face looking to see if he could be of any service. After introducing himself, I told him that he had actually helped me a few weeks back, and he remembered me immediately. I explained everything that I was going though and he was not happy at all. Terry was getting more upset than I was as I continued to explain, and almost out of a movie, a young lady walked in waving keys to a Suburban, (exactly what I was supposed to have reserved), looking to find out where she needed to go to turn it in. Terry expertly handled the situation, and was able to assure the young lady that he would get it all taken care of, and then we headed out the the rental area. Terry made sue to let the gentleman know, that my original reservation needed to be honored, and at the original rate that was quoted, and requested that cleaning the Suburban become his highest priority. I never felt more seen, and vindicated. I was able to show my daughter that both, keeping calm in the face of poor customer service was necessary, as we can't help how someone reacts to us, but if we engage negatively then we are just as wrong. Further, when the opportunity to correct the situation arises, then we know we did the right thing. I ended up feeling somewhat defeated initially, but left there with my head held high thanks to Terry McDowell's professionalism, quick jump into action, and knowledge of how his company works. I will never forget that day, and beginning of out 12 day vacation in CA. Thank you for all you do Terry! If you find yourself at Gosch Ford Temecula, and you have the privilege to work with Terry McDowell, you will not be disappointed. Thank you from my family to yours! More

I use Gosch Ford for all my parts needs. Robert is always very professional and polite. Always gets me the correct parts and calls me as soon as they are in. Robert is always very professional and polite. Always gets me the correct parts and calls me as soon as they are in. More

All employees are well trained and are dedicated to serving their customers. This creates a comfortable environment. serving their customers. This creates a comfortable environment. More

It’s nice to see everyone helpful. Place is clean. Love to walk around the lot to see the latest without hassle from sales. Place is clean. Love to walk around the lot to see the latest without hassle from sales. More