Gosch Ford Temecula - Service Center

Isaiah (Porter), Kristy (Cashier), and Ken Olson are absolutely fantastic, friendly, customer service-oriented and just plain AWESOME!. Pleases pass it on and recognize these amazing people that are in absolutely fantastic, friendly, customer service-oriented and just plain AWESOME!. Pleases pass it on and recognize these amazing people that are in your employ. More

In order to schedule my appointment, I was directed to leave a message on a service representative's voicemail. I had ended up leaving two different voicemails after not being called back, and I had to ca leave a message on a service representative's voicemail. I had ended up leaving two different voicemails after not being called back, and I had to call the dealership an additional four or five times more in order finally get someone who could help me (they kept putting me in the voicemail of the same people after I explained that I would like to speak to someone live). Once my appointment was scheduled, I was told on the phone that my specific issue would take about 30 minutes to resolve. My issue was that my EV charger had failed and I needed a new one. I was also told on the phone that I was covered under my warranty and I will not have to pay anything. When I got to gosh Ford today I was told that they would need my car the entire day and when I told them that I was told it would only take 30 minutes on the phone, their response was that I shouldn't have been told that. No apology or any kind of accommodation to try and get my car finished sooner because I was given misinformation. The car was ready to go an hour and a half later, and I was told that I was being charged $100 because my warranty did not cover it only the extended warranty covered roughly 400 out of the $500 charge . It was annoyingly inconvenient to have to buy an Uber back to my house and then back to the dealership. I had not planned on the car sitting in the dealership all day. Money wasted. I also didn't appreciate feeling like I was being nickel and dimed for the additional charge when I was also told that it was fully covered. Well this wasn't a major issue, the misinformation in the inconvenience was enough to convince me to not come back to gosh Ford for my next vehicle. EDIT: Gosch Ford offered to refund me for the inconvenience and miscommunication, and they did right by making sure their customers are satisfied. More

I receive the best service at Gosch Ford Temecula! The staff is very friendly, accommodating, and skilled at what they do. They have always taken really great care of me during appointments and my veh The staff is very friendly, accommodating, and skilled at what they do. They have always taken really great care of me during appointments and my vehicle. I can’t recommend this business enough! More

I want to give a big shout-out to the team at the Ford Dealership, especially Service Adviser Joseph and Cashier Kristy Macdonnell for their exceptional service! Joseph was a true professional from the Dealership, especially Service Adviser Joseph and Cashier Kristy Macdonnell for their exceptional service! Joseph was a true professional from the start—friendly, knowledgeable, and incredibly patient. He took the time to clearly explain what my vehicle needed, kept me updated throughout the process, and made everything feel smooth and stress-free. It’s rare to find someone who genuinely cares that you're taken care of, and Joseph made that very clear. Kristy McDonald at the cashier desk was just as impressive—warm, efficient, and quick with a smile. She made the checkout process easy and even managed to turn a typical payment moment into a pleasant interaction. It's the little things she does that show she takes pride in her work and values each customer. This kind of teamwork and customer care is exactly what keeps people coming back. Thanks again to Joseph and Kristy for making what could’ve been a chore into a really positive experience! More

Gosch Ford is my place for service, will not go anywhere else. From my service advisor to the techs, they all do a great job. else. From my service advisor to the techs, they all do a great job. More

Joseph is great, as is the whole service (and parts) department at Gosch Ford Temecula. department at Gosch Ford Temecula. More

Easy experience start to finish. In and out in under 10 minutes at drop off and my car was ready in under an hour. Plus they arranged an Uber for me! In and out in under 10 minutes at drop off and my car was ready in under an hour. Plus they arranged an Uber for me! More

Very knowledgeable about service needed for the car. Prompt, efficient and easy to schedule appointment. Friendly Prompt, efficient and easy to schedule appointment. Friendly More

Great and fast service, respectful employees and the parts department of very helpful and understanding parts department of very helpful and understanding More

Everyone in the parts department is super helpful and nice! Got me the parts I needed very quick! nice! Got me the parts I needed very quick! More