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3,299 Reviews of Gosch Ford Temecula - Service Center
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October 22, 2018
Transit service Worked with Nick in the Service Department. Communication and service was excellent. I would be happy to recommend this team and will be back for f Worked with Nick in the Service Department. Communication and service was excellent. I would be happy to recommend this team and will be back for future repair/service. More
by Ragz
Verified CustomerEmployees Worked With
nick
October 22, 2018
Superior Service The service associates are prompt, professional and honest. They always explain what will be done to my car and answer any questions I have and I lik The service associates are prompt, professional and honest. They always explain what will be done to my car and answer any questions I have and I like dealing with the same person on each visit. Feels like seeing friends More
by Peggy T
Employees Worked With
Trevor in service and Kaycee in Collision are great.
October 22, 2018
Excellent as always. Scheduled maintenance visit. Awesome customer service by Rachel. Addressed recall items too. Set me up with a free rental until truck maintenance was Scheduled maintenance visit. Awesome customer service by Rachel. Addressed recall items too. Set me up with a free rental until truck maintenance was done. Love Gosch. More
by JMMcon98
Employees Worked With
Rachel in service department.
October 22, 2018
Great Service Trevor provided excellent service. From making sure I had Uber rides to and from the dealership to going over the 10-point inspection with me before I Trevor provided excellent service. From making sure I had Uber rides to and from the dealership to going over the 10-point inspection with me before I left. All in all, a great experience. More
by emkayw
Employees Worked With
Trevor S
October 22, 2018
The Works As usual, Ken Olson was wonderful and always keeps me up to date on the progress of my service and if anything else is needed. He always goes above As usual, Ken Olson was wonderful and always keeps me up to date on the progress of my service and if anything else is needed. He always goes above and beyond for outstanding service! More
by coni1019
Employees Worked With
Kenn Olson
October 22, 2018
EXCELLENT AND FAST SERVICE VEHICLE WAS REPAIRED 2 DAYS BEFORE PROMISED AND CORRECTLY. LOANER VEHICLE WAS PROVIDED,, I ALWAYS MAKE APPOINTMENTS WITH RACHELLE LONG BECAUSE SHE IS VEHICLE WAS REPAIRED 2 DAYS BEFORE PROMISED AND CORRECTLY. LOANER VEHICLE WAS PROVIDED,, I ALWAYS MAKE APPOINTMENTS WITH RACHELLE LONG BECAUSE SHE IS VERY KNOWLEDGEABLE AND THE COMMUNICATION WITH HER IS EXCELLENT More
by miranda414
Employees Worked With
RACHELLE LONG
October 22, 2018
Service Brought vehicle in for oil change and was done. Price went up from last couple oil changes but no biggie. Nearest dealer to my location Brought vehicle in for oil change and was done. Price went up from last couple oil changes but no biggie. Nearest dealer to my location More
by pnewman7610
Employees Worked With
Rachel service
October 22, 2018
SYNC system and keypad panel replacement My panel needed to be replaced as it fell off and was literally hanging by wires. Parts had it in stock and the schedulers got me in the next day. My panel needed to be replaced as it fell off and was literally hanging by wires. Parts had it in stock and the schedulers got me in the next day. My sync system was stuck and now everything is back to working. More
by lenoregallucci
Employees Worked With
David Sanchez
October 22, 2018
Service work I had my truck in for service while I was waiting I looked at a new vehicle. I was given very helpful and thoughtful help I had my truck in for service while I was waiting I looked at a new vehicle. I was given very helpful and thoughtful help More
by seconomos
Employees Worked With
Other Employees :
Evelyn, Kyle Caruthers, Elizabeth Cassidy, Devin Fontane
October 22, 2018
Horrible customer service Instead of requesting a thorough inspection of my warranted engine, I was told it's a normal sound when many are being replaced as a result of the sam Instead of requesting a thorough inspection of my warranted engine, I was told it's a normal sound when many are being replaced as a result of the same sound. Google the engine tick issue for the 2018 mustang gt if you're curious. Far more than enough cases of the short block, sometimes longblock, cam phasers or pistons being replaced, to name some examples, that a dealership should fight for you to at least have a full on inspection done. Break things down and physically inspect internally. After picking the car up I was told I would be getting a call in the AM regarding if they could do anything further. No call in the AM.....Three voicemails and two days later I got fed up and just physically went to the dealership where I got into an altercation and was told it's normal and to try another dealership or open a case number. Oh I will open a case number. Last time I'll ever go to Gosch Ford Temecula More
by Notafan
Employees Worked With
Other Employees :
Mike Tinsley, and the entire process is where the issue is
