Gosch Ford Temecula - Service Center

Great Service Depart Employees I rated Gorsch Ford for their excellent service & the assistance & courtesy given to me by Rachelle Long my Service Sales Consultant. I was early for I rated Gorsch Ford for their excellent service & the assistance & courtesy given to me by Rachelle Long my Service Sales Consultant. I was early for my appointment to drop my Ranger off for the air bag warranty recall work, but was waited on immediately & Ms. Long was called in the help me. I was in & out in minutes. Although I told Ms. Long I could not pick up my truck until the next day, within 5 hours, I received a call from Ms. Long an was told if I wanted my truck was ready to be picked or I could get it on Friday anytime. When I did pick up my truck today I had been given a free wash & service check. plus, I was in & out in no time. The service provided was superior and my Ms. Long was very helpful - unlike my 2 prior experiences at Lake Elsinore Ford and having Jerry as my service representative. After my last experience with Lake Elsinore Ford in 2017 I have been taking my truck to a privately owned repair shop & although I have owned several different Ford vehicles, I considered never going a a Ford dealer again. Thank you Ms. Long and Gosch Ford Temecula for showing me not all service centers are the same. More

Absolutely amazing staff and zero hassles! I came in to the dealership for repair and wow! The staff was super helpful and nice! I would absolutely recommend this particular location to my frie I came in to the dealership for repair and wow! The staff was super helpful and nice! I would absolutely recommend this particular location to my friends and to specifically seek out a staff member named Samantha. Unbelievable help from her. More

Shout out to Sam I want to give a special shout out to Sam. Anytime I've called for service, I ask for her specifically because she's such an amazing person to work wi I want to give a special shout out to Sam. Anytime I've called for service, I ask for her specifically because she's such an amazing person to work with. She's always kind, patient, takes the time to explain everything clearly, super friendly and warm, and just makes the whole process easier. 10 star rating if I could give her one. More

Exceptional service Rachelle Long exceeds expectation each time I bring my vehicle in for service. She surpasses all expectations and always professional. I always recomm Rachelle Long exceeds expectation each time I bring my vehicle in for service. She surpasses all expectations and always professional. I always recommend to see her to everyone I know. More

Amazed Rachelle Long is very helpful and is so very kind. She is very interactive with any and everything that my truck needs. I am a very satisfied customer Rachelle Long is very helpful and is so very kind. She is very interactive with any and everything that my truck needs. I am a very satisfied customer ! More

Rachelle is the best We have been bringing all of our vehicles to her for the past 7 years. Her consistent excellent customer service is rare and unbelievable. No one com We have been bringing all of our vehicles to her for the past 7 years. Her consistent excellent customer service is rare and unbelievable. No one compares that is why we keep buying Fords. More

Excellent Customer Service I've had my truck serviced by these Gosch Ford since I orginally purchased it from them 5 years ago. All of my experiences have been extremely positiv I've had my truck serviced by these Gosch Ford since I orginally purchased it from them 5 years ago. All of my experiences have been extremely positive. This most recent trip, Kenn Olson really went above and beyond for me. He bent over backwards to accomodate my situation and kept me up to date every step of the way. I highly recommend Kenn and his team to everyone! More

Most honest service writer!!! Ken Olsen is the best most honest Service Writer!! I will not take my cars to anyone other than Ken Olsen. I have to drive further to have my car ser Ken Olsen is the best most honest Service Writer!! I will not take my cars to anyone other than Ken Olsen. I have to drive further to have my car serviced there, but it is well worth it. One time I had my car towed over 70 miles just so Ken Olsen would be the person helping me. He is friendly, very helpful, knowledgeable, and the most important—-honest! He has helped me with problems even when I was out-of-state and was concerned about an issue with the car I was driving and the repairs the dealer there said I needed. He always returns my calls and for that I am very thankful. He is a asset to the organization!! More

Rachelle Ive had good and bad experiences with the dealer but Rachelle has really turned me around on this place. She Always keeps my informed and makes sure y Ive had good and bad experiences with the dealer but Rachelle has really turned me around on this place. She Always keeps my informed and makes sure you truck is being properly taken care of. She truly has made the difference and is the only service manager i would recommend. More

Great customer service Ken Olson is an amazing service adviser! We have worked with him for 12 years and he always makes sure we leave happy. Thanks Ken! Ken Olson is an amazing service adviser! We have worked with him for 12 years and he always makes sure we leave happy. Thanks Ken! More