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2,862 Reviews of Gosch Ford Temecula - Service Center
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March 19, 2019
Exceptional Service I have an exceptional service agent in Samantha Masuguchi. All my needs were met from a customer service standpoint. Samantha put me the customer fi I have an exceptional service agent in Samantha Masuguchi. All my needs were met from a customer service standpoint. Samantha put me the customer first and it was a good feeling to have knowing I was pressed for time that day. Communication was great, follow-up was amazing as I missed two phone calls and she continued to call to insure I received her message. I've been going to this dealership for about three years now and I am committed to using them has my service provider. I loved the team work they provide the consumer as well. Thank you Samantha and the Gosh Ford Temecula team for making my experience a pleasant one. Derrick Johnson Sales Center Manger SCP Distributors Murrieta #120 More
by SCP Distributors Murrieta #120
Employees Worked With
March 18, 2019
Trevor Rocks! Trevor worked hard to get approval from Carmax Maxcare for service for my Ford Explorer. He is quick and professional. Trevor gets me in and out quick Trevor worked hard to get approval from Carmax Maxcare for service for my Ford Explorer. He is quick and professional. Trevor gets me in and out quick with great service and a caring attitude. Thank you for saving me $$ Trevor! More
by parispink
Employees Worked With
Trevor Schultz
March 18, 2019
First time for service here, but it won't be the last I came in for an oil change, but realized I also needed a transmission flush which I hadn't scheduled. Nick Adkison checked me in and said "no proble I came in for an oil change, but realized I also needed a transmission flush which I hadn't scheduled. Nick Adkison checked me in and said "no problem". Cameron Foster was at lunch since my appointment with him was scheduled for 1:15 and I arrived at 12:30. Once Cameron returned, he took over and was very thorough with keeping me appraised of the time remaining, etc. Great customer service and also a great facility with clean lounge and restrooms. One of the best dealerships I have used. More
by Sanford
March 16, 2019
Best Service Advisor Rachel is by far the best service advisor a customer could ever ask for. She is thorough and efficient in making sure that your Vehicle is taken care Rachel is by far the best service advisor a customer could ever ask for. She is thorough and efficient in making sure that your Vehicle is taken care of. If your looking for a new service advisor, look no further Rachel is your go to advisor! More
by Celia
Employees Worked With
March 16, 2019
Fantastic experience with Theresa Keener Theresa Keener was extremely helpful getting us all set up and ready to go, 5 star experience, would definitely recommend to all my friends and family Theresa Keener was extremely helpful getting us all set up and ready to go, 5 star experience, would definitely recommend to all my friends and family! More
by RNULPH
Employees Worked With
Theresa Keener
March 15, 2019
Rachelle has your back! We have been working with Gosch Ford Temecula for some time. Service Adviser, Rachelle, is always professional and poised, not matter what the problem We have been working with Gosch Ford Temecula for some time. Service Adviser, Rachelle, is always professional and poised, not matter what the problem. We have had regular service appointments as well as more involved issues with two different Ford vehicles. In both cases, Rachelle exhibited the kind and courteous demeanor that makes working with her and Gosch Ford Temecula such a pleasure. Thank you Rachelle! More
by Kathy
Employees Worked With
March 15, 2019
I was lied to twice by this company in this collision center I cannot even begin to start with the issues that I have had with this place. I took my car in because it was in an accident and my insurance company I cannot even begin to start with the issues that I have had with this place. I took my car in because it was in an accident and my insurance company (Geico) was covering repairs and the rental car for 30 days. According to both Geico and Randy Hilton the car should have been done in 10 days. 1. I continued to call Randy Hilton for weeks and almost never got a call back or able to get into contact with him. So I went down there to talk to him. While I was down there he would tell me that my car would be done by the end of the week. He told me this 3 weeks in a row. 2. On the 31st day I called them and complained to the manager there. Since I was told the vehicle would be done ten days after why is it now day 31. He told me it had taken so long because they continued to call Geico multiple times and got no response from them. He told me they were waiting on Geico for parts. When I called Geico the same day they told me that when the Gosch called (which was only twice) they went out the same day to talk to them. I called Gosch back to confront them and they said NOTHING!!! (LIE NUMBER ONE!!) Except that they will pay for my rental until the car is finished. I asked when it would be done and they told me 2 weeks from that day. They told me they would call if it was finished before then. 3. On day 45! I called them and they told me the car has been done for a week now. They told me that they have been calling, leaving voicemails and emailing me for the past week that my car has been finished. (LIE NUMBER TWO!!!!) I HAVE NOT received a single call email or voicemail. They then told me they will not pay for my rental car for the past week since my car has been finished. It is funny how the same thing the told me about Geico how they continued to call them and never got an answer from them was a lie, they told me the same thing! I asked them multiple times when did they call because i have no record of it, and again Randy Hilton told me "I called you on the 5th twice, on the 6th twice and once on the 7th." Yet i still have nothing from them. I am curious on how they had finished the vehicle and spoke to enterprise to tell them they are not paying for the rental a week ago, when enterprise DID NOT call me to tell me our rental car is up and they need it back. You would think enterprise would call me and let me know that no one is paying for the rental car any longer. All in all i will never be going back there. I WILL NOT deal with a company in which it's employees lie to customers! ON MULTIPLE OCCASIONS!! More
by Jarod390
Employees Worked With
Randy Hilton
March 15, 2019
Excellent customer service I've dealt with Rachelle Long as my service consultant for many years, and each time she has gone above and beyond my service expectations. From perso I've dealt with Rachelle Long as my service consultant for many years, and each time she has gone above and beyond my service expectations. From personally helping me get my rental car, to finding my phone "lost" inside my car, she always has a smile. She's competent and professional. For me she is the face of the dealership and keeps me coming back. More
by Kathy J.
Employees Worked With
March 15, 2019
Parts Elizabeth Cassidy waited on me in the parts department. Very friendly and great customer service. I always have a great time when I visit the parts d Elizabeth Cassidy waited on me in the parts department. Very friendly and great customer service. I always have a great time when I visit the parts department here. Pablo is very helpful and always takes care of me. More
by Brian
Employees Worked With
Elizabeth Cassidy, Erica Cadena, Pablo Pastrana
March 15, 2019
I see Rachelle twice a year for "The Works" and car wash. Always professional, knowledgeable and friendly. Great customer service, couldn't ask for anything more. Rachelle is fabulous to deal with and alway Always professional, knowledgeable and friendly. Great customer service, couldn't ask for anything more. Rachelle is fabulous to deal with and always has the transaction completed perfectly. I give it a 5 star rating. More
by Cookio
Employees Worked With
Rachelle Long is my tech advisor and the only one I need to speak with.
