Gosch Ford Temecula - Service Center

My advisor RACHELLE LONG is top notch..not enough superlatives to describe her and the service she provides, exceptional service and very knowledgeable.. she has been my advisor for years and I would superlatives to describe her and the service she provides, exceptional service and very knowledgeable.. she has been my advisor for years and I wouldn’t go to anyone else when it comes to my Shelby..thank you for all the hard work you put in. More

Kathryn Crane works effectively, she knows the scheduling software and how to maximize it! She is courteous, and pleasant, but well aware of the days schedule. Special shout out to the outside service ad software and how to maximize it! She is courteous, and pleasant, but well aware of the days schedule. Special shout out to the outside service advisors, who wrangle the high volume of customer vehicles arriving efficiently! More

Rachelle always takes care of my whole team. Work is completed in great timing and we’re notified quickly from beginning to end. Very satisfied! completed in great timing and we’re notified quickly from beginning to end. Very satisfied! More

Mike Tinsley is the best Service Consultant because he always takes of my car l will always come back to Ford Temecula good service A 👍 always takes of my car l will always come back to Ford Temecula good service A 👍 More

Fast, friendly, pleasant experience while taking my vehicle in for service. Service advisor was a good listener and provided helpful information in regards to up coming new Ford products that I expres vehicle in for service. Service advisor was a good listener and provided helpful information in regards to up coming new Ford products that I expressed an interest in. More

I’ve used this dealerships service department several time since purchasing my truck. My service advisor Rachelle is always very professional and helpful. I also really appreciate the included free car w time since purchasing my truck. My service advisor Rachelle is always very professional and helpful. I also really appreciate the included free car wash. More

Dave sanchez is number 1, always working hard always communication with us by the way he works. Use him for all of my ford needs! communication with us by the way he works. Use him for all of my ford needs! More

Very Satisfied with Advisor I have been bringing my Ford Vehicles to Gosch Ford since 2002 when it was Rancho Ford and have dealt with Kenn Olson since 2006, and have always been I have been bringing my Ford Vehicles to Gosch Ford since 2002 when it was Rancho Ford and have dealt with Kenn Olson since 2006, and have always been completely satisfied with his knowledge of the task at hand. He has always been very polite and understanding of the Patrons needs and always expedites the repairs and keeps the client well informed of the progress of repairs. Kenn Olson is a real asset to the Gosch Ford Group of Temecula. More

Gosch service is the best. They are fast, reliable and overall affordable. The team is friendly and helpful, and they fix our cars right the first time overall affordable. The team is friendly and helpful, and they fix our cars right the first time More

Challenging times and the new normal at Gosch Ford I began my experience working with another service advisor. That service advisor never called me to let me know the diagnosis of my vehicle and faile I began my experience working with another service advisor. That service advisor never called me to let me know the diagnosis of my vehicle and failed to return 17 phone calls! I finally reached someone else on a Friday and was told that my vehicle was done and the cost was $602.34. Reluctantly, I paid it as I expected a follow up call as to what was the cause of the engine light being on as well as the excessive smoke emitted from the exhaust at start-up so that I, as the vehicle owner, could make a decision as to the service(s) I felt appropriate to perform at the dealer. This was the process that I had grown accustomed to with our firms fleet of vehicles over the past 12 years. Upon picking up my truck and driving home i noticed that the check engine light was still on and it smoked worse than before. I essence, the dealer collected $602.34, kept my vehicle for 8 days, and performed no service whatsoever. What's worse, the service advisor would not even return my phone call. I called the service manager, Grant Bell, on Monday and shared my experience with him and informed him that I had never had this type of 3rd class experience before at Gosch Ford and that I would be taking my truck and future business to a "qualified dealer" and would be contacting Ford HQ to let me know how the service department is being operated. Mr. Bell apologized and said he was embarrassed that this had occurred and asked if I would give him the opportunity "to make things right". I agreed and took my vehicle back and dealt with Rachel Long as my service advisor. Apparently, Rachel had been trained in the ways of customer service and the importance of communication. Rachel called me throughout the process and informed me what the problems were. She said the turbos needed to be replaced and that they were ordered. She called every two days with an update. After my truck had been at the dealer for two weeks she called and informed me that the technician had reported that the check engine light was the result of the trans-cooler needing to be replaced. In all, my truck was at the dealer for four weeks. While I think the time was excessive under normal circumstances, I also understand that we are in the midst of the Covid-19 pandemic, and am cognizant that part orders are subject to delay as a result and working conditions have been altered resulting in the potential for extended repair durations. During the 3 week period after I spoke to Mr. Bell, Rachel would call me and tell me when she had days off and that she would not return until a certain date and that communication during that time would come from Grant Bell, the service manager. I never did hear from Mr. Bell. No follow up to his "I'm going to make it right". I did however, receive 5 star service from Rachel Long. She is a wonderful communicator and does exactly what she says she is going to do. If it were not for her, i would have given this dealer a zero star review. As a side note, I did go back to the dealership to obtain some keys that were in my console as i did not expect the dealer to have my vehicle for four weeks. The truck was parked in the rear parking lot and had yellow paint on the front bumper where apparently one of their employees hit the yellow painted ballard at the garage bay. This was never fixed and we will leave this review alone at this time. In regard to future repairs or the purchasing of replacement fleet vehicles, I think my experience at Gosch Ford is going to lend to exploration of other dealerships. I did not mention my initial service advisor by name only because i am sure he has a family and needs his job. If she were my employee he would have been fired or at the lease written up and his customer service etiquette evaluated. Nonetheless, Mr. Bell knows who he is and will have to take ownership of that. More