Gosch Ford Temecula - Service Center

Nick offers excellent customer service, he's thorough and keeps me up to date with the progress of my car. He is knowledgeable about his work. keeps me up to date with the progress of my car. He is knowledgeable about his work. More

I to take in my brand new 2020 Ford Expedition for a factory recall of the back-up camera. I did not buy the car at this dealership as they did not have this exact model and configuration, but Kenn Ols factory recall of the back-up camera. I did not buy the car at this dealership as they did not have this exact model and configuration, but Kenn Olson took great care of me and and my vehicle. He was patient to hear of a few other small concerns I had about the vehicle one being a vibration in the front end similar to an out-of-balance issue. After a rotation of the tires (yes, even on a brand new vehicle with only 750 miles), wheel balance and alignment the vibration is gone! Kenn was super helpful and polite and I would highly recommend him and this dealership for service. More

Rachelle Long, provides the best professional service possible. Specific and detailed in all endeavors. The dealer should be proud of this employee. Thank you Rachelle. possible. Specific and detailed in all endeavors. The dealer should be proud of this employee. Thank you Rachelle. More

My family and I were on the way home to Colorado and were experiencing steering issues. We just dropped by Gosch Ford and Kenn Olsen in the service department was able to get us in quickly and back on the ro experiencing steering issues. We just dropped by Gosch Ford and Kenn Olsen in the service department was able to get us in quickly and back on the road. The entire experience exceeded my expectations and all the staff I encountered were professional and very friendly. More

I received a Safety Recall notice in the mail for a rear suspension part that the manufacturer had concerns about. Service rep Rachelle Long couldn't have been nicer. She had copies of all the recall notice suspension part that the manufacturer had concerns about. Service rep Rachelle Long couldn't have been nicer. She had copies of all the recall notice documents at hand, and quickly and efficiently processed my car in for the required affected part inspection. Additionally, my keyless entry code needed to be reset. Rachelle advised that it would be 3 to 5 hours for the service. Just over two hours later, Rachelle called me, indicating my service was complete. The recall issue was addressed, and my keyless entry system works flawlessly. A huge thank you to Rachelle and the entire Service Dept. team at Gosch Ford Temecula. More

Rachelle long is by far the best service writer I have ever had. She is super nice, very professional and will go out of her way to make you happy. I would and have recommended her. She is why I go to tem ever had. She is super nice, very professional and will go out of her way to make you happy. I would and have recommended her. She is why I go to temecula ford even if it cost more then a not ford auto shop. More

Kenn in service was awesome! He was very friendly, honest and knowledgeable about my service plan package I got with my vehicle. He also kept in contact with me and finished my vehicle in the time table he h and knowledgeable about my service plan package I got with my vehicle. He also kept in contact with me and finished my vehicle in the time table he had given me. More

The customer service provided Was excellent. Will definitely be returning for my reegular scheduled maintenance and other needs. All went smooth and my requests were taken care of. definitely be returning for my reegular scheduled maintenance and other needs. All went smooth and my requests were taken care of. More

Chris Vecchi, the service writer who helped me, was very friendly, thorough and professional. He made today’s visit a great experience. Thank you, Chris! friendly, thorough and professional. He made today’s visit a great experience. Thank you, Chris! More

I'd like to compliment my service advisor, Kenn Olson, at Gosch Ford Temecula (formerly known as Rancho Ford) for his excellent services he's been providing to me for the past 13 years. His professionalis Gosch Ford Temecula (formerly known as Rancho Ford) for his excellent services he's been providing to me for the past 13 years. His professionalism, friendliness, and excellent communication skills impress me the most. I'll keep returning to Gosch Ford for services on both of my Ford vehicles for as long as Kenn is my service advisor. I'd also like to thank all the team members at the service department for the great maintenance work done on my Ford vehicles. As a customer, my overall experience at Gosch Ford has been excellent. More