Gosch Ford Temecula - Service Center

Service center really lacks. Fifteen years ago, they were great, but that's not been the case in the past several years. I tried to give them the benefit of the doubt and told my Fifteen years ago, they were great, but that's not been the case in the past several years. I tried to give them the benefit of the doubt and told myself that maybe it was just the advisor they assigned me to, but when I got assigned to someone different, he was much worse, and when I tried to address the issues I was experiencing, it became clear that the entire "team" was the problem. Even with mostly new people working there, the system is still messed up and the people working there clearly don't care about how they're affecting the customers that make their jobs necessary. I've absolutely exhausted all excuses possible for why I should continue giving this service center my business, and don't plan to return anymore. Everyone agrees that my last visit seems like an absolute scam, on several levels, and I'm done being treated like this. More

Service center was fast and easy to work with. Kenn was very responsive and helpful. Kenn was very responsive and helpful. More

Their Service Dept. is well run and my Service Advisor, Mr. Olson, is very good in listening and making sure that the customer's vehicle is properly serviced and within is well run and my Service Advisor, Mr. Olson, is very good in listening and making sure that the customer's vehicle is properly serviced and within the promised completion time. I have now used Gosch Ford several times and each time the service was EXCELLENT! I might add that I purchased my 2020 F250 from another Riverside County Ford Dealer and after 3 service or recall visits the results each time were unacceptable, in one case their negligence almost caused an accident! Gosch Ford is actually farther from my home but the excellent service at Gosch is worth the drive. Thank You! More

Erine is the best delivery guy! Always comes in with a smile and makes us laugh. Always comes in with a smile and makes us laugh. More

Austin was personable and professional. He kept me updated and texted the results of the inspection to me in a timely manner. He kept me updated and texted the results of the inspection to me in a timely manner. More

Ken Olson in service is awesome. He helped me get my truck fixed quick & east. He helped me get my truck fixed quick & east. More

Worst service experience ever. Normally very good.Inexperienced service advisor without supervision even when complained. Normally very good.Inexperienced service advisor without supervision even when complained. More

I took part in oil changes for educators program. They advertise a courtesy car at drop off. There was no car for me. By the time they figured it out I was 45 minutes late for work. When I picked up They advertise a courtesy car at drop off. There was no car for me. By the time they figured it out I was 45 minutes late for work. When I picked up they gave me the wrong paperwork and tried to give me someone else’s car. More

Although I had to wait a bit for my appointment, when it arrived, the service was quick and reasonably painless. They sent me home in Lyft and picked me up when the repair was complete. Jenn was friendly arrived, the service was quick and reasonably painless. They sent me home in Lyft and picked me up when the repair was complete. Jenn was friendly and did everything he could to make it as painless as possible. More

Kenn Olson always listens to me and then he takes very good care of my car. He keeps me updated on the service as the work is performed. Kenn is a great asset to your company and I really appreciate his p good care of my car. He keeps me updated on the service as the work is performed. Kenn is a great asset to your company and I really appreciate his patience and commitment to taking care of my car. Thank you Kenn!! More