Gosch Ford Temecula

I brought my Lincoln MKZ Hybrid into Rancho Ford Lincoln for it's 10,000 multi-point inspection on Monday, September 26, 2001 at 10:00 a.m. as per my appointment time. My Service Advisor was George Elskamp. for it's 10,000 multi-point inspection on Monday, September 26, 2001 at 10:00 a.m. as per my appointment time. My Service Advisor was George Elskamp. I explained to George that my MKZ Hybrid made a loud squeak, when I pulled out of the garage every morning when I go to work. The squeak is so loud it would make the dogs bark in my neighborhood. I also explained to George that I don't think Lincoln customers should pay over 40K for their car and be embarrassed to drive it. George seem to agree with me at the time but when he called me later that day to pick up the car around 3 p.m. he said the car was all done and I could come and pick it up. When I dropped by Georges Service Advisor station, he gave me a brief look and said pay the cashier through the double doors and they'll bring your vehicle out. I asked George if they found out what was causing my squeaky breaks and George said, it's detailed in my service slip. There was no detailed information on my service slip regarding anyone trying to fix my break issue. When I brought my service slip to George and asked him to show me where my issue was addressed, he scrabbled around his podium, which is seemed he was attached too and pointed to section in the multi-point inspection saying the break pads were at 70%. I said to George you didn't even have them address my number one concern, George said you can bring your vehicle back on another day and we could replace the pads?!?!?! What a unprofessional response to a customers concern, it may not be the pads causing the squeak but George is so clueless he probably doesn't even know that. I wouldn't waste another day at this place. It's obvious Ford wants to have a brand to compete with Lexus, Mercedes Benz, BMW & Infinity but have staff that can only aspire in workmanship and professionalism to repairing Ford Pinto's. More

I received a very nice call from Rancho Ford Lincoln this morning. Which I thought could have been to apologize for the awful experience I had there yesterday, but no. The woman on the other side of the phon morning. Which I thought could have been to apologize for the awful experience I had there yesterday, but no. The woman on the other side of the phone just wanted to know if I would like to reschedule my appointment, that I missed yesterday with George at 10:00 a.m.. I explained to person on the phone that I was there at 10:00 a.m. and I did speak with George and I did leave my car to have it repaired. These people are so unorganized it's no wonder they ran around like they don't know who's in charge and what to do next. If you like professionalism and courtesy, don't take your car or buy your car at Ranch Ford Lincoln. More

Out of 12 car buying expirences this was the absolute worse. I explained to them what I wanted off the bat and they areed, then proceeded to show me vehicles that were 10-12000 more than what i asked fo worse. I explained to them what I wanted off the bat and they areed, then proceeded to show me vehicles that were 10-12000 more than what i asked for. They took 6 weeks to pay off the trade in which result me making payments on a vehicle I did not own anymore. I had to return to the dealership numerous times because they kept messing the paperwork up or the deal we agreed upon "fell through"! The vehicle was only get 6-7mpg on a V6 which resulted in me putting it in the shop. I had asked about this during the test drive and was told that its because after transportation the tank had not been pressurized and that it had been running for a while earlier. Bottom line is they left out paperwork on our deal, they sold a lemon, they talked me our of getting their extended warranty on a used vehicle that I needed one week after purchasing the vehicle, fortunately I purhcased one through a third party. Bottom line I had this vehicle for 3 weeks and eneded up eating the cost to trade it in. Thanks Rancho for taking advantage of me. More

Called on vehicle, yes in stock, drove down not there at sister store WE JUST LEFT. Car has been on website more than 2 weeks but still has not been cleared for sale, although have been told More than once sister store WE JUST LEFT. Car has been on website more than 2 weeks but still has not been cleared for sale, although have been told More than once car available. STAY AWAY if you don't want to be lied to. Part of the gosch group in hemet, they gave us crappy service too. Want to buy a car I can see, and today not next month! More

Terrance is and will always be the person we will go to for buying new and used vehicles. This was our 7th purchase from Terrance and we look forward to going to him for our 8th purchase for our sons vehic for buying new and used vehicles. This was our 7th purchase from Terrance and we look forward to going to him for our 8th purchase for our sons vehicle. Terrance has always been helpful and gone out of his way to get the deal done. We have bought during good times and bad, good credit and bad credit, new and used and the quality has always been the same. More

To whom it may concern: working with this dealership To whom it may concern: working with this dealership from Michael Reyna in sales and Donna Holiday manager was outstanding. We were treated like ro To whom it may concern: working with this dealership from Michael Reyna in sales and Donna Holiday manager was outstanding. We were treated like royalty I cannot rave enough about our experience there and we have gotten calls from them to see if all is well. I would go there again and again just to work with the them. I will highly recommend that dealership because of the people who served on us. We were in a crisis and they came through for us. It was wonderful experience for us!!!!!!!! They were courteous, knowledgeable,their word was gold. Their followup was outstanding!!!!! They just didn't sell us a car they became our friends we will be going back again!!!! Thank you Rancho Ford!!!!!!! Our Best Regards Peter and Lupita Saroff PS WE LOVE OUR FORD FUSION!!!!!!!!! More

I was very pleased with the service I received on my vehicle. It was done in a timely manner and I was treated in a very courteous manner. The work done was complete and the cost was even less than pred vehicle. It was done in a timely manner and I was treated in a very courteous manner. The work done was complete and the cost was even less than predicted. I would especially like to thank Doug Hall for his help with my problem and a very friendly attitude he cnoveyed. More

I recently purchased a 2011 Ford Escape from Rancho Ford in Temecula. From the moment I walked in and was greeted by manager Don Figgs and Steve Knox I felt welcome and at ease. Buying a car can be most in Temecula. From the moment I walked in and was greeted by manager Don Figgs and Steve Knox I felt welcome and at ease. Buying a car can be most unsettling but in this case it was far from that and I would recommend anyone to Rancho Ford that was even remotely in the market to buy a car. Also Stweart Economos, Finance Director, was exceptionally courteous, knowledgeable and swift in finalizing my transaction. I have purchased approximately 15 cars in my lifetime this was my most pleasant experience by far. Sincerely, D. L. Hardison Murrieta, CA P.S. Steve Knox offered to come in on one of his off days just so I could look at the car again......that showed me a lot. More

I would personally like to commend the efforts of Dani in Service for the outstanding customer service and support of his service staff. I have had numerous problems with my 2001 F350 and Dani has partnered Service for the outstanding customer service and support of his service staff. I have had numerous problems with my 2001 F350 and Dani has partnered with me to get everything fixed properly and I now feel I am good to go. He is very responsive when I call (if not at his desk, he always calls back promptly and gives me confidence regarding his assessments and recommmendations). Please pass on my comments and if you can, give him a really good Christmas BONUS! Sincerely, Lonney Head 714.213.0112 (lonneyhead@aol.com) More

We never felt pressured. Staff listened to our We never felt pressured. Staff listened to our situation. Staff was friendly. Staff was attentive. Staff showed us many vehicles. Staff took the We never felt pressured. Staff listened to our situation. Staff was friendly. Staff was attentive. Staff showed us many vehicles. Staff took the time to make our deal work. Staff worked tirelessly to get us the deal we wanted & could afford. We walked away knowing we had made the right purchase choice. More