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Gosch Ford Temecula

Temecula, CA

4.9
6,894 Reviews
Gosch Ford Temecula is proud to be one of the premier dealerships in Temecula, Ca. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Gosch Ford Temecula a 5 star one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New Ford or Pre-Owned vehicle, you’ve come to the right place.
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26895 Ynez Rd

Temecula, CA

92591

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Showing 6,894 reviews

October 22, 2018

Horrible customer service Instead of requesting a thorough inspection of my warranted engine, I was told it's a normal sound when many are being replaced as a result of the sam More

by Notafan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Robert Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Tinsley, and the entire process is where the issue is
Oct 22, 2018 -

Gosch Ford Temecula responded

I would like to review your case further to see what I can do to help you. There are many cases in which the noise that you are hearing is considered normal characteristic of the 2018 Mustang GT. I can assure you that there is a specific procedure we follow on these cases. If initial evaluations come back normal, Ford Motor Company does not pay the dealers to tear down your engine. All that being said, please reach out to me so I can look further into your case and determine if there is anything else we can do for you. We don't want any of our customers walking away frustrated. - Grant Bell, Service Manager 951.699.1302

October 22, 2018

It was AMAZING!!! I am very happy with my purchase!! This is my second purchase at KGF. Eric Flores ALWAYS takes care of me! Francisco was great with paperwork. They made me feel like family!! More

by maggiecuriel68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Flores, Francisco Pineda, Paloma, Bob in Service
October 22, 2018

Check engine light Have used this service for several years. As a snowbird, I needed a service department that I had as much confidence in as my home dealership. They al More

by PLSPULLFWD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Sanchez
October 22, 2018

Always great Can't say enough about this service center. I take my fusion and my wife's truck for all our services here. Nick is phenomenal at making sure all your More

by Skinsfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick in service
October 22, 2018

Excellent as always. Scheduled maintenance visit. Awesome customer service by Rachel. Addressed recall items too. Set me up with a free rental until truck maintenance was More

by JMMcon98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel in service department.
October 22, 2018

Fantastic Customer Service The overall product knowledge of your sales representative is outstanding and really help me to make a very tough decision about a very large purcha More

by jodytuthill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Noble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evelyn, Mike Parrish
October 22, 2018

EXCELLENT AND FAST SERVICE VEHICLE WAS REPAIRED 2 DAYS BEFORE PROMISED AND CORRECTLY. LOANER VEHICLE WAS PROVIDED,, I ALWAYS MAKE APPOINTMENTS WITH RACHELLE LONG BECAUSE SHE IS More

by miranda414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RACHELLE LONG
October 22, 2018

Service Brought vehicle in for oil change and was done. Price went up from last couple oil changes but no biggie. Nearest dealer to my location More

by pnewman7610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel service
October 22, 2018

Surveys Insanely crowded and insanely slow. Not friendly at all. Also when I was their two different people were yelling about the horrible service. When you More

by senorgavavhos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Parrish
Oct 22, 2018 -

Gosch Ford Temecula responded

My apologies that your service was slow and you weren't acknowledged faster, I would like to know more about your experience, so that I may improve things in the Service Department. Please reach out to me at your earliest convenience. -Grant Bell,Service Manager 951.699.1302

October 22, 2018

Rebecca was very helpful Rebecca did a great job since my arrival. It was my first time in the service department and I didn't wait, great customer service and the car came as More

by Erivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca
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