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Gosch Ford Temecula
Temecula, CA
7,168 Reviews
Gosch Ford Temecula is proud to be one of the premier dealerships in Temecula, Ca. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Gosch Ford Temecula a 5 star one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New Ford or Pre-Owned vehicle, you’ve come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 4:00 PM
Sunday Closed
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Showing 7,168 reviews
March 15, 2019
Parts Elizabeth Cassidy waited on me in the parts department. Very friendly and great customer service. I always have a great time when I visit the parts d Elizabeth Cassidy waited on me in the parts department. Very friendly and great customer service. I always have a great time when I visit the parts department here. Pablo is very helpful and always takes care of me. More
by Brian
Employees Worked With
Elizabeth Cassidy, Erica Cadena, Pablo Pastrana
March 15, 2019
I was lied to twice by this company in this collision center I cannot even begin to start with the issues that I have had with this place. I took my car in because it was in an accident and my insurance company I cannot even begin to start with the issues that I have had with this place. I took my car in because it was in an accident and my insurance company (Geico) was covering repairs and the rental car for 30 days. According to both Geico and Randy Hilton the car should have been done in 10 days. 1. I continued to call Randy Hilton for weeks and almost never got a call back or able to get into contact with him. So I went down there to talk to him. While I was down there he would tell me that my car would be done by the end of the week. He told me this 3 weeks in a row. 2. On the 31st day I called them and complained to the manager there. Since I was told the vehicle would be done ten days after why is it now day 31. He told me it had taken so long because they continued to call Geico multiple times and got no response from them. He told me they were waiting on Geico for parts. When I called Geico the same day they told me that when the Gosch called (which was only twice) they went out the same day to talk to them. I called Gosch back to confront them and they said NOTHING!!! (LIE NUMBER ONE!!) Except that they will pay for my rental until the car is finished. I asked when it would be done and they told me 2 weeks from that day. They told me they would call if it was finished before then. 3. On day 45! I called them and they told me the car has been done for a week now. They told me that they have been calling, leaving voicemails and emailing me for the past week that my car has been finished. (LIE NUMBER TWO!!!!) I HAVE NOT received a single call email or voicemail. They then told me they will not pay for my rental car for the past week since my car has been finished. It is funny how the same thing the told me about Geico how they continued to call them and never got an answer from them was a lie, they told me the same thing! I asked them multiple times when did they call because i have no record of it, and again Randy Hilton told me "I called you on the 5th twice, on the 6th twice and once on the 7th." Yet i still have nothing from them. I am curious on how they had finished the vehicle and spoke to enterprise to tell them they are not paying for the rental a week ago, when enterprise DID NOT call me to tell me our rental car is up and they need it back. You would think enterprise would call me and let me know that no one is paying for the rental car any longer. All in all i will never be going back there. I WILL NOT deal with a company in which it's employees lie to customers! ON MULTIPLE OCCASIONS!! More
by Jarod390
Employees Worked With
Randy Hilton
March 15, 2019
Great Team! Great knowledge, service and assistance from the Gosch Ford team! Prompt completion of transactions and friendly staff! Not affecting my rating: pan Great knowledge, service and assistance from the Gosch Ford team! Prompt completion of transactions and friendly staff! Not affecting my rating: pandering and begging for a review is terribly annoying! Let your work show itself! More
by Carguy
Employees Worked With
Elizabeth Cassidy
March 15, 2019
Excellent customer service I've dealt with Rachelle Long as my service consultant for many years, and each time she has gone above and beyond my service expectations. From perso I've dealt with Rachelle Long as my service consultant for many years, and each time she has gone above and beyond my service expectations. From personally helping me get my rental car, to finding my phone "lost" inside my car, she always has a smile. She's competent and professional. For me she is the face of the dealership and keeps me coming back. More
by Kathy J.
Employees Worked With
March 15, 2019
Rachelle has your back! We have been working with Gosch Ford Temecula for some time. Service Adviser, Rachelle, is always professional and poised, not matter what the problem We have been working with Gosch Ford Temecula for some time. Service Adviser, Rachelle, is always professional and poised, not matter what the problem. We have had regular service appointments as well as more involved issues with two different Ford vehicles. In both cases, Rachelle exhibited the kind and courteous demeanor that makes working with her and Gosch Ford Temecula such a pleasure. Thank you Rachelle! More
by Kathy
Employees Worked With
March 14, 2019
Service with Kenn Kenn Olson was by far the best service Associate I’ve had while dealing with my ford. I explained I was out of the area and brought my car in for serv Kenn Olson was by far the best service Associate I’ve had while dealing with my ford. I explained I was out of the area and brought my car in for service for his customer service. I was given a rental and sent on my way. Awesome job Kenn! More
by Taylor
Employees Worked With
March 14, 2019
Service department Nick A. Is my service adviser and he is the best hands down! He always walks me through all my service answers and makes sure everything on my 17 Ford Nick A. Is my service adviser and he is the best hands down! He always walks me through all my service answers and makes sure everything on my 17 Ford F-150 sport is on track and too notch. Nick always makes it easy to get in and out and keep my truck in top shape. Erica in parts is awesome making sure the check out experience is fast and to the point! Thanks to everyone at gosch ford for making every experience here great! More
by Crystalsalitore
Employees Worked With
Nick Adkison, Erica Cadena
March 14, 2019
Amazing I went into the parts department and Erica greeted me right away, she was super friendly and took excellent care of me, very happy with my overall ex I went into the parts department and Erica greeted me right away, she was super friendly and took excellent care of me, very happy with my overall experience More
by Makenzie210
Employees Worked With
Mike Tinsley, Erica Cadena
March 14, 2019
Kenn was great! Unfortunately my Ford expedition had extensive issues and needed major repairs. Kenn was there communicating with me every step of the way. He provide Unfortunately my Ford expedition had extensive issues and needed major repairs. Kenn was there communicating with me every step of the way. He provided excellent customer service! The manager Grant Bell really came through as well and made sure I was taken care of! More
by Elizabeth
March 14, 2019
Visit to Gosch Temecula William was a delight to work when buying a car! We met William originally during a service visit for another car. This is the third car we've bought William was a delight to work when buying a car! We met William originally during a service visit for another car. This is the third car we've bought through this Ford dealer. More
by MurrieraMA
Employees Worked With
Adam Smith, William Gebbie
