Gorno Ford

Used to love this dealership What a disappointment! I used to love this dealership always friendly and helpful. I have 2 vehicles, a F150 (which was purchased from Gorno) and a Fo What a disappointment! I used to love this dealership always friendly and helpful. I have 2 vehicles, a F150 (which was purchased from Gorno) and a Focus. I ALWAYS take my vehicles to this dealership for service needs because this dealership has been great. I recently moved out of state and still take my vehicles here to have warranty work done. I drove here from out of state to drop my 2015 Focus off for trans-shuttering to have the clutch replaced. Gorno has already replaced the clutch twice, so they obviously know about the issue (then again what Focus/Fiesta owner does not?) My car is my office so I rely heavily on it,; however I found the time to take it here to Gorno. I dropped it off on Wednesday and did not pick up the vehicle until the following Monday. Upon picking it up they did not repair the clutch because they could not repeat the issue! The best part is, the notes on the paperwork clearly state the car needs to be warm for the shutter to begin. They drove the car 7 miles, 7 miles! Not enough for the shutter to begin or the clutch to even get warm. So, basically I drove all this way for them to drive my car ONCE, for 7 miles, when they had it for 3 serviceable days. Glad they attempted to even repeat the issue! Driving my vehicle home it shuttered numerous times. I called and left a voicemail and no one returned my call. Their motto is "we love our customers" but you surely do not listen to them or treat them like you do. Never again! More

Avoid Gorno! I was shopping around for cars in the area and stopped by Gorno Ford. I was treated poorly by the staff and was offered a laughable amount for my trad I was shopping around for cars in the area and stopped by Gorno Ford. I was treated poorly by the staff and was offered a laughable amount for my trade in. I was offered +$2k more at every other place I visited without pressure. When I commented about this to the sales manager he proceeded to tell me I was naive and I better run and take the other offers if they were real. So I did! When the dealership I decided to do a deal with tried to trade for the car I was interested in at Gorno, Gorno told them that none of their cars of that model were available. Mind you, the car I was interested in had been sitting there for a year! Later that day, I received a text from Gorno saying that they would give me an amount closer to what I was asking for in my trade-in and that the car I wanted was actually still available. Really sketchy tactics. The staff in general was just really rude. When I walked in I wasn't even greeted by anyone. Many staff members walked right by me and I had to actually walk up to the counter and interrupt two staff members having a side conversation to get service. Overall, a really poor experience. I would recommend avoiding this place if you're looking for a fair and honest place to purchase or sell your car. More

Advise before you accept! I and my family have been buying Ford cars for over 25 years kinda had to my father retired from Ford. Anyway, I needed to have my car serviced becaus I and my family have been buying Ford cars for over 25 years kinda had to my father retired from Ford. Anyway, I needed to have my car serviced because of a recall on doors (provision 18N03) which it seems all Ford dealerships are aware of. So I decided to take my car to Gorno because it's relatively close to my home, so I take it in on 2/10/19 they have it a 1-1/2 days and they call me and say they need Ford to sign off on the repairs, now remember Ford knows about the recall and so do all the Ford dealerships. I checked with 3 other Ford dealers (including where I buy my cars BillBrown Ford) and everyone said no problem bring it in we don't have to contact anyone, and we don't know why you were told that. Gorno could have told me 1, we just don't want to or have time to fix your truck or 2, just made necessary calls to Ford before I even brought the truck in, if you needed authorization! So I'm taking to Crest who said they will fix and keep me informed of the progress. Customer service that's supposed to be number 1! More

Good Service Trumps No Service I brought in my Gorno Leased Cmax vehicle because the low tire pressure light was on. Their solution was to have a porter put 38 pounds of air into e I brought in my Gorno Leased Cmax vehicle because the low tire pressure light was on. Their solution was to have a porter put 38 pounds of air into each tire, so the low tire pressure warning would go off. The proper solution should have been: 1) Identify which tire was the problem 2) Evaluate the problem tire for possible loose valve stem or rim leak 3) Perform the repair as identified in 2) above It's past time for Gorno to perform warranty work as required by their contract with Ford Motor Company. More

Rude Service manager Marc was rude and defensive only making Service manager Marc was rude and defensive only making up excuses. The car was not looked at in a timely matter. Zero notification was given. No ren Service manager Marc was rude and defensive only making up excuses. The car was not looked at in a timely matter. Zero notification was given. No rental offered. Car was in when under warranty with same problem and code two months prior. It was returned quickly with a blow off excuse that I put the wrong gas in it. Now I have to pay for repair and they figure it out and charge me. I will not buy another car from Gorno or use their service department. More

Great Service I've enjoyed taking my leased Ford in for regular serviced maintenance for the past 2 years and have been met with nothing less then great and courte I've enjoyed taking my leased Ford in for regular serviced maintenance for the past 2 years and have been met with nothing less then great and courteous service. Good job Gordo Ford. More

Outstanding service department! We have 6 vehicles and 2 of them are Ford's. Everytime we have to deal with service on the fusion or the escape the customer service is excellent. The We have 6 vehicles and 2 of them are Ford's. Everytime we have to deal with service on the fusion or the escape the customer service is excellent. They are courteous and do as much as they possibly can to turn your vehicle around in a timely matter....No false promises! Service makes all the difference so I know what our next vehicle will be.....Thank you Gorno Ford! More

Charged for services I did not authorize I brought my car in for service under warranty, which I purchased from Gorno when I purchased the car there. They charged me a $100 deductible, which I brought my car in for service under warranty, which I purchased from Gorno when I purchased the car there. They charged me a $100 deductible, which seemed pretty xxxx bogus to me. Had I known my warranty was out a Cracker Jack box I wouldn't have bothered. Mind you, this was not a cheap warranty I purchased, either. However, the real reason for this 1-star rating is this: I flippantly asked them to check the Sync system since I had brought the car in for another issue and figured it would be covered. When I came to pick my car up four days later, they said I had to pay another $50 for a "reset" of the Sync. Never did they inform me that this service was not covered. They never called to update me on my car or tell my about these charges; they just expected me to cough up the cash when I wanted my car back. Frankly, I could have reset my Sync system in my driveway on my own time. When I expressed how upset I was over these charges and the lack of communication, the service guy simply said, "You should have read your warranty more carefully." Talk about rude. I will be filing a complaint with Ford on the corporate level. More

Buy Anywhere But Gorno ! ! ! Temp tag expires in 2 days and they can't get my title. I bought from out of state and regret it. I love my Focus ST but the salesman dropped the bal Temp tag expires in 2 days and they can't get my title. I bought from out of state and regret it. I love my Focus ST but the salesman dropped the ball. I drove 3.5 hours to get my registration to find I don't have the title. They can't help because they got my car from Avis Ford. A vis Ford is responsible for applying for title. They messed up my financing. They say 1st payment isn't due for 45 days. I'm getting calls saying it's past due.....13 days after delivery. This place is the definition of damage control. Save yourself many headaches! More

do not buy from gorno ford Despite my cousin buying a new escape from them that was one day shy of qualifying for new car replacement under the lemon law because of so many prob Despite my cousin buying a new escape from them that was one day shy of qualifying for new car replacement under the lemon law because of so many problems we bought a new explorer. Our sales man promissed our vehicle to us on Monday monday came and we received a phone call saying it would be ready tuesday. Because of work schedules and dealership hours if our car wasn't ready monday we would be unable to pick it up until Thursday when the dealership was open late. After a phone call back to our sales man pleading how much we needed our car he got it on monday. After 3 days of having the car it started having electric problems with the break sensor. We had to take it back to the dealership. After a we with a replacement car our car was returned on empty. Two days later they call saying we have to come back up to the dealership again because they didnt have us sign all the proper paperwork. Gorno ford is a joke they dont care about their customers and we will never shop there again nor will our family or friends save your self the trouble go somewhere else. More