Gorno Ford

PLEASE READ THIS IF YOU WANT TO TAKE YOUR VEHICLE TO THE SERVICE DEPARTMENT: OVER TORQUED FUEL FILTER ON DIESEL - WENT TO OTHER QUICK LANE TO FIND OUT THAT THEY HAD TORQUED SO HARD THAT THEY BROKE FILTER C SERVICE DEPARTMENT: OVER TORQUED FUEL FILTER ON DIESEL - WENT TO OTHER QUICK LANE TO FIND OUT THAT THEY HAD TORQUED SO HARD THAT THEY BROKE FILTER CAP AND WAS LEAKING - WOULD NOT PAY THE REPAIR BILL AS IT WAS 10 Months ago NO MATTER THE AMOUNT OF MILES ACTUALLY DRIVEN ! 1,200 REPAIR BILL FOR A TOTAL REBUILD OF THE REGULATOR BECAUSE OF THESE _SO CALLED MASTER TECHS More

Gorno has very hardworking and dedicated people...Duane Horton and Laura Kern go above and beyond for customer service! The Escape is wonderful...love all the featurew Horton and Laura Kern go above and beyond for customer service! The Escape is wonderful...love all the featurew More

Hardest working staff in the business, we have bought 3 cars from Gorno and we’re always satisfied. I’ve also had very good service from the service department. cars from Gorno and we’re always satisfied. I’ve also had very good service from the service department. More

Gorno Ford is the best Down River Ford dealer Great experience , great people , great Ford Dealer . I would recommend this dealer to anyone , friends , family . This dealer goes above and beyond f Great experience , great people , great Ford Dealer . I would recommend this dealer to anyone , friends , family . This dealer goes above and beyond for it's customers . More

Excellent service The staff was excellent, and the overall experience was great. It was a great deal, and Mike really helped me get a vehicle that fits my needs. I am The staff was excellent, and the overall experience was great. It was a great deal, and Mike really helped me get a vehicle that fits my needs. I am enjoying my new Eco Sport. More

Great place to buy a car. I've always had a great experience at Gorno Ford. I love my CMax Energi!! Very sad that they stopped making it, but happy to purchase my lease car. I've always had a great experience at Gorno Ford. I love my CMax Energi!! Very sad that they stopped making it, but happy to purchase my lease car. More

I’m glad I leased my new car from Gorno. The salesperson was excellent and patient even when I wasn’t sure about the details and kept changing my mind. They got me exactly what I wanted, when I wanted it. I was excellent and patient even when I wasn’t sure about the details and kept changing my mind. They got me exactly what I wanted, when I wanted it. It’s a beautiful car. Love it. More

All of the Staff from New Cars, Used and Financing were great. They were all professional and attentive. He never tried to sell me a vehicle I did not want !! great. They were all professional and attentive. He never tried to sell me a vehicle I did not want !! More

Very clean, friendly and down to earth employees. They Very clean, friendly and down to earth employees. They worked really hard on making sure they stayed within my budget and made sure that I was happy Very clean, friendly and down to earth employees. They worked really hard on making sure they stayed within my budget and made sure that I was happy before I left the facility More

Used to love this dealership What a disappointment! I used to love this dealership always friendly and helpful. I have 2 vehicles, a F150 (which was purchased from Gorno) and a Fo What a disappointment! I used to love this dealership always friendly and helpful. I have 2 vehicles, a F150 (which was purchased from Gorno) and a Focus. I ALWAYS take my vehicles to this dealership for service needs because this dealership has been great. I recently moved out of state and still take my vehicles here to have warranty work done. I drove here from out of state to drop my 2015 Focus off for trans-shuttering to have the clutch replaced. Gorno has already replaced the clutch twice, so they obviously know about the issue (then again what Focus/Fiesta owner does not?) My car is my office so I rely heavily on it,; however I found the time to take it here to Gorno. I dropped it off on Wednesday and did not pick up the vehicle until the following Monday. Upon picking it up they did not repair the clutch because they could not repeat the issue! The best part is, the notes on the paperwork clearly state the car needs to be warm for the shutter to begin. They drove the car 7 miles, 7 miles! Not enough for the shutter to begin or the clutch to even get warm. So, basically I drove all this way for them to drive my car ONCE, for 7 miles, when they had it for 3 serviceable days. Glad they attempted to even repeat the issue! Driving my vehicle home it shuttered numerous times. I called and left a voicemail and no one returned my call. Their motto is "we love our customers" but you surely do not listen to them or treat them like you do. Never again! More