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Gorges Volvo Cars - Service Center

Omaha, NE

4.8
1,206 Reviews

1,206 Reviews of Gorges Volvo Cars - Service Center

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November 14, 2021

They get the job done but customer service could be better. They seem very busy. Twice they have “forgotten” to wash vehicle and this time they also forgot to reset the “serviced needed” so I had to ca More

by JENVOGELKING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Gorges Volvo Cars responded

We appreciate the feedback and apologize for our short comings. We do hope you give us another chance!

November 14, 2021

Great service! Honest! Quick to get in and out. Treated with respect. Only place I will buy my cars from! More

by BESSMCALLISTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Frost
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Gorges Volvo Cars responded

Thank you for the kind words, Bess! You are always such a pleasure!

November 13, 2021

Gorges is the best service experience you will ever receive! They are fast, fair, and incredibly accommodating! More

by MEGHANH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2021 -

Gorges Volvo Cars responded

Thank you for the awesome review, Meghan! We appreciate the opportunity to assist!

November 13, 2021

This dealership is always transparent in its pricing and service recommendations. The service team works hard to accommodate appointment times and loaner vehicles. More

by DEWALD0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Percival
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Parks
November 11, 2021

The guys were very responsive to my service request. They also took time to update me several times during my service. More

by KJJJGUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Gorges Volvo Cars responded

We are happy to be of service!

November 11, 2021

The device center is always courteous, prompt, and willing to explain all the work they will do. Great experience! More

by BradG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2021 -

Gorges Volvo Cars responded

Thanks for sharing your great experience, Brad!

November 11, 2021

Kept me updated through the process. When the car was returned to me, it was perfect. Great detail! More

by Tj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Percival
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory and Josh
November 10, 2021

Your service is ways prompt and professional. We drive away confidently in safely maintained vehicles. More

by Lloyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Gorges Volvo Cars responded

Safety is our top priority! We appreciate your trust!

November 10, 2021

The service department was very helpful. Josh went out of his way to help with issues I was having with my C70. More

by CPOLT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Gorges Volvo Cars responded

Josh has been with us for quite some time and we are luck to have him! Happy to hear everything was taken care of!

November 10, 2021

They have always done a good and fair job for me, and I drive 50 miles to come here. More

by Lora Rocke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Gorges Volvo Cars responded

Thank you for your loyalty, Lora! We look forward to seeing you next time!

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