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Gorges Volvo Cars - Service Center

Omaha, NE

4.8
1,203 Reviews

1,203 Reviews of Gorges Volvo Cars - Service Center

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August 17, 2022

Great professional service. I am very impressed with their communication skills and timely feedback. Exceeded my expectations More

by Camilsaadi1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2022

Great service from the Omaha location. Service was quick car was cared for and communication was great More

by sethover89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2022

Timely, friendly, and efficient, I feel comfortable using Gorges Volvo Service Center. A great waiting area, as well. More

by OMAHAJONES4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2022

The people at the service counter were prompt and courteous. They respected my time and finished my appt in one hour. More

by TJS1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Gorges Volvo Cars responded

We try our best to be efficient and friendly and are glad to hear you enjoyed your experience!

August 15, 2022

Service was good and only those items on my list really needing maintenance were performed. This saved me quite a bit of money and is very much appreciated. What is most frustrating is the continuing “lo More

by DACIICLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Gorges Volvo Cars responded

We are glad to hear we were able to save you some money on the service side and will have your advisor look into the warning and reach out here shortly so we can get that taken care of. If you need immediate assistance please give us a call at 402-359-1500 and ask for Kevin.

Aug 16, 2022 -

DACIICLAW responded

Just got off work at 1830 and tried to call Kevin but likely all done for the day. Will try tomorrow. Thx.

August 15, 2022

The service representative was nice and helpful. Get the job done right and in a responsible way. More

by HUNGCHEN777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coly
August 13, 2022

Every person on the team is outstanding. Josh and Kevin are always awesome. Large reason why I keep getting Volvos is the service team. More

by Anderson.bill13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Gorges Volvo Cars responded

We are really fortunate to have the team we do, especially for as long as we have had them. We look forward to seeing you next time!

August 12, 2022

I wasn’t greeted when entering the shop. Asked if I was too early. No one responded. When I went to pick up the car, I had received the Deluxe oil change not the normal one. When I questione More

by Audrey a Woita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin, Corey
Aug 12, 2022 -

Gorges Volvo Cars responded

We apologize that the visit was not up to our standards, or yours. The appointment was booked as the Premium 10k service which includes an oil change, inspection, fuel and oil additives, as well as a tire rotation. We recognize we have an opportunity to improve our communication with this to clear up any confusion with our clients moving forward. Our Service Manager, John Gaines, would love to discuss this with you if you could please give him a call at 402-359-1500.

Aug 13, 2022 -

Audrey a Woita responded

When I tried to "clear up any confusion" with Corey, I was treated disrespectfully. It was no clarified to me at the start of the visit, which type/cost of oil change was scheduled. Remember Kevin wouldn't look me in the eye when he spoke to me. I was unaware of the $100+ charge of the Premium 10K service. We service our Volvo every 5K miles. Don't need to talk to John, just wanted him to know about my experience. Not wonderful.

August 12, 2022

I’ve been a fan of Volvo cars since buying my 1st, a 244DL in 1978…. But I am a “Raving Fan” today. I just bought my 10th last week from Gorges Volvo, a CPO XC90. The Gorges Sales & Service team is th More

by DENNISLNUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Percival
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Palmquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey, Kevin & Josh in the service are amazing!!
Aug 15, 2022 -

Gorges Volvo Cars responded

It is the lifetime clients like you who make this job so rewarding. We appreciate your loyalty to the brand, and to us! Congratulations on the latest addition!

August 12, 2022

Awesome. Outstanding. Great customer service each and everytime. They know how to turn customers into repeat customer. Service staff is second to none! More

by MRWHISKEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Palmquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
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