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Gorges Volvo Cars - Service Center

Omaha, NE

4.8
1,203 Reviews

1,203 Reviews of Gorges Volvo Cars - Service Center

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September 22, 2022

Friendly, efficient, thorough and treats their customers with utmost respect… consistently. I drive from Kansas City to this dealer in Omaha because of their excellency. More

by staceyrb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua
Sep 27, 2022 -

Gorges Volvo Cars responded

We appreciate your dedication to our dealership and will continue to give you great reasons to come back!

September 21, 2022

On time, very professional and attentive. Good options for transport and finally, good communication on status and completion. More

by JDHINDIANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2022

Service was on time. Staff was friendly and worked with us to find a cheaper and better option for new tires More

by CURT8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Gorges Volvo Cars responded

Thanks for sharing, Curt!

September 20, 2022

Front desk staff with significant difficulty getting me to appropriate department. Service staff typically unfriendly. Can get the job done but always seems like they’re being bothered. More

by GBar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Gaines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2022 -

Gorges Volvo Cars responded

We apologize for the cumbersome start to your service but appreciate the feedback and will be using this as a learning experience for both our front desk staff as well as our advisors.

September 15, 2022

Fast courteous accurate helpful and fixed my car as an emergency on a Saturday which really helped get us back on our way More

by Milo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
September 15, 2022

The service department is wonderful! They provide timely, complete, and thorough service. They are all friendly, helpful, and take the time to explain the necessary work that needs to b More

by TAB4WHITE
Recommend Dealer
Yes
Employees Worked With
Josh
Sep 21, 2022 -

Gorges Volvo Cars responded

They work hard and we love to know that does not go unnoticed. Thank you for your trust in us!

September 14, 2022

Yes the service dept took care of me again / I drop my car off Monday night / my appointment was on Tuesday . I told Kevin I needed it by 2: pm . They pick me up and I my appointment on time / thanks agai More

by TDKALAMAJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Christensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Palmquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gaines
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin parks , josh Herman , Cory
September 11, 2022

Not happy with the service dept told things wrong with my car and they wrong More

by KMNK40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin parks
Sep 12, 2022 -

Gorges Volvo Cars responded

We apologize for any miscommunication or short comings and would appreciate the opportunity to discuss this further to see what we can improve on and do to make this better. Please call John Gaines at 402-359-1500. Thank you.

September 10, 2022

They were very attentive and completed the service in a timely manner with recommendations for the next service appointment More

by Vanessa
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Gorges Volvo Cars responded

We appreciate your trust in us and look forward to seeing you next time!

September 09, 2022

Scheduling the appointment was easy. They had a loaner car ready and the service was completed on time. Pretty pleased with the service More

by BILLROWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ms. Frost scheduled the appointment and arranged for a loaner car
Sep 14, 2022 -

Gorges Volvo Cars responded

We are glad it was easy for you, Bill! We will plan to see you in a about year. Take care!

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