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Gorges Volvo Cars

Omaha, NE

4.9
2,338 Reviews
WE WANT TO MAKE BUYING A NEW CAR FUN AGAIN! LEARN ABOUT GORGES VOLVO CARS- PROUDLY SERVING OMAHA, LINCOLN NE, FREMONT NE, SIOUX CITY & COUNCIL BLUFFS IA Gorges Volvo Cars has been recognized as the preferred Volvo dealer serving our region since 1957. Back then our founder Fred Gorges and his 2 brothers first formed a relationship with Volvo in Wichita Kansas, where the Gorges brothers operated a successful import business. When they were approached by Volvo to start selling cars in the United States, Gorges Volvo Cars was born. After some time in Kansas, Gorges Volvo Cars eventually relocated to Omaha where we've continued our successful business for 30 years. We attribute the success of our new and used Volvo dealership over the last three decades of serving Omaha, Lincoln NE, Fremont NE, Sioux City and Council Bluffs IA, to the fact that we are 100% dedicated to maintaining our strong family values and extending those values to our customers. Read our customer reviews here. Because Gorges Volvo Cars is so dedicated to extending our values to each and every customer who walks onto our showroom floor, we're continually developing and creating programs that truly enhance our customer's Volvo purchase and ownership experience. One such program includes our popular Rewards Program which allows our customers to earn points that they can then use towards the purchase of a new Volvo, like the much-loved Volvo XC60, XC90, S90, V90, XC70, S60 and V60, or a Gorges Volvo Cars-approved certified pre-owned, or other used vehicle. You can even use the points you earn towards your next scheduled Volvo service at our Omaha Volvo repair and service center. We even have an exciting Volvo Service Savings Card Program. As a member of this program you will receive a personalized $500 savings card, and in addition to saving money each time you use your card, you will also receive bonus offers that are only available for Savings Card Members. To find out for yoursel
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17665 Burt Street

Omaha, NE

68118

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Showing 2,338 reviews

October 18, 2022

Always delightful and thorough. There has never been a time they have not performed perfectly. More

by Jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Isbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2022

Thought we needed to respond to you for feedback with our purchase of a vehicle from Gorges Volvo. We will not be returning for any further purchases there. We had explained that we were looking for a vehicl More

by VHALSEY
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marcus Gorges
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Palmquist
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Gathje
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

Gorges Volvo Cars responded

We appreciate your business and we understand your concerns. It appears you looked at a few vehicles for your daughter, and the one you selected did have an open recall on it. This vehicle was in our inventory for less than 10 days; in which time we had to service, detail, photo, and recondition the vehicle. Unfortunately, there was not enough time to send the vehicle offsite for a scheduled appointment to complete the recall prior to you coming to look at it. With the speed in which vehicles have been selling, this is not an uncommon event. This is why we have any client purchasing a vehicle with an open recall sign a form acknowledging that there is a recall currently open, and the client understands that they can remedy this at their convenience, free of charge. This is done to ensure there is no miscommunication at time of purchase, just as we did with you. We mentioned that we were unable to complete the recall in the short time we had the vehicle in our possession at the time of purchase. This seemed satisfactory at the time of purchase, we are sorry that this has since changed. With regards to the title inspection, there is nothing safety-related in that. All a title inspection does is verify that the VIN on the title matches the VIN on the vehicle. These are required when a title needs to be moved from state to state. The vehicle you purchased had a payoff, and we were unaware the title would not arrive as a NE title. This title did not arrive until after your purchase, which is when we sent it to you. Perhaps in the future we can offer some logistical support to help facilitate title inspections for clients who live in the Omaha metro area. We will certainly strive to continuously improve the customer experience. We appreciate the constructive critique with regards to this and apologize that we did not have the vehicle longer prior to selling it. If we had, these items would be non-existent.

Oct 18, 2022 -

VHALSEY responded

In regards to the recall my point is that I was the one who pointed this out not anyone there. It may not have got accomplished or gone unnoticed without me saying something. Only after I said something then an extra paper was sent out for us to sign to cover your oversight. In regards to the timeline maybe you shouldn’t be so quick to sell a vehicle until making sure all is complete like having title in hand, recalls taken care of and not just wanting to make a sale.

October 14, 2022

Great sales depot. Often service depot is similar. But hey can have an occasional hiccough. I do like the fact if you have a low tire pressure message, they are able More

by Roger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh,
Oct 21, 2022 -

Gorges Volvo Cars responded

Thanks, Roger!

October 14, 2022

The guys are Gorges in maintenance are always courteous, professional, and very helpful. It's also nice to see the same people year after year! :) More

by DLYTLE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Oct 18, 2022 -

Gorges Volvo Cars responded

We are lucky to have them. Fingers crossed they are here for many more years to come!

October 13, 2022

They completed the routine service in a timely manner and notified me quickly of it’s completion. More

by Mw888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2022

The personnel I dealt with at Gorges Volvo in Omaha’s we’re mostly friendly, courteous, and professional. More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
Oct 17, 2022 -

Gorges Volvo Cars responded

Good to hear, Bill! We hope you make it an even better experience next time!

October 13, 2022

I trust Gorges Volvo to help me care for my Volvo investment. My rear brake pad and rotor replacement was scheduled quickly as a preventive measure to ensure my Volvo would be ready for anything even More

by Deb 2653
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh, Corey, everyone in service department
Oct 18, 2022 -

Gorges Volvo Cars responded

We will keep your vehicle running top notch, Deb! Have fun on your adventure. We look forward to hearing all about it!

October 13, 2022

Carl was so helpful in getting me set up with new tires. He kept me informed with the status of the tires when there was a delay. Appreciate his customer service! More

by Amy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl
Oct 18, 2022 -

Gorges Volvo Cars responded

We are happy to be of service!

October 12, 2022

Excellent service and care. I’m very happy with how my car is driving and how they took care of me as a customer. More

by PSMARLETTEJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2022

Chandler was the best! I appreciated his support through the process. Love my new Volvo. More

by LHAYNES48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chandler Welsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Gorges Volvo Cars responded

Chandler is great with his clients and we love to know you felt supported. Congrats!

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