Gordon Chrysler Dodge Jeep Ram - Service Center

Took my Jeep in to have running boards installed. Was given a vehicle to make an errand. Upon return, walked up to Kevin to hand him the title of my trade-in vehicle then went to the waiting area for Was given a vehicle to make an errand. Upon return, walked up to Kevin to hand him the title of my trade-in vehicle then went to the waiting area for the service to be complete. 2 hours later, I walked to service to inquire if my Jeep was finished and was told yes, it’s up front. John had my key and said Kevin told him I wasn’t there. Told John Kevin walked right by me while I was sitting in the waiting area! All John said was I’m sorry. No one ever checked to see if I was sitting there, again for 2 hours!! Very frustrating. They had my Jeep for a little over 2 and a half hours and I’m sure it was done in an hour. More

Great service every time I have been to the service department for our truck and jeep department for our truck and jeep More

They always do good work in a timely manner. On the downside the waiting room could have better chairs. On the downside the waiting room could have better chairs. More

Great service ! I would recommend it to everyone wanting a professional working on their vehicle I would recommend it to everyone wanting a professional working on their vehicle More

Bill does a great job of managing the service experience. He communicates issue and changes to help level set your expectations. He shares insights into your vehicle and is helpful and willing to answer qu He communicates issue and changes to help level set your expectations. He shares insights into your vehicle and is helpful and willing to answer questions. My part took a long time to come in. During my wait Bill called me to keep ensure I knew I was not forgotten. More

They were very helpful and presented me with an issue that caused concerns. They even took a picture to show me why I needed to act quickly. I appreciate everything. Thank you! that caused concerns. They even took a picture to show me why I needed to act quickly. I appreciate everything. Thank you! More

I always have great service, no matter what the issue is. The staff communicates well and explains the problem thoroughly The staff communicates well and explains the problem thoroughly More

Nick in parts really helped me out not once but 2x! ! I came from out of state and had some issues with my vehicle! They got me right in! Found the parts I needed and had it complete super fast!! I can’ ! I came from out of state and had some issues with my vehicle! They got me right in! Found the parts I needed and had it complete super fast!! I can’t recommend them enough!! If I could give them 100 stars I would!! More

Gordons has done all my service work for years. If they didn't do good work at a fair price, I wouldn't keep coming back. Bill & Jake in the Service Department are always easy to work with. If they didn't do good work at a fair price, I wouldn't keep coming back. Bill & Jake in the Service Department are always easy to work with. More