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Gordon Chevrolet

Garden City, MI

4.4
173 Reviews

31850 Ford Rd.

Garden City, MI

48135

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Showing 173 reviews

December 12, 2022

We had a great experience trading in our 2013 Traverse for the 2023 Traverse. Mona Saad was our Sales person who happened to be our Sales person for the 2013 Traverse. She worked with us in tracking dow More

by Jeremy Shuter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Bieritz, Mona Saad
Jan 24, 2023 -

Gordon Chevrolet responded

Thank you for taking the time to share your positive experience trading in your 2013 Traverse for a 2023 model and for your kind words about Mona Saad and Bruce Bieritz. We are glad to hear that Mona was able to help you find the perfect model for your wife and that Bruce was able to assist you with the financials, even when the iPad was not working smoothly. We appreciate your business and hope to continue to provide you with excellent customer service in the future.

November 15, 2022

Rachel Morales is the BEST! She was knowledgeable, transparent and dependable. She made the process easy and fun. Her customer service skills are top notch. Highly reccommend! T More

by Rosemarie Pryson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rachel Morales, Rick Lachance
October 11, 2022

Best experience with Rachel Morales! ! Simplified the process, best deals, knowledgeable and so kind and friendly! Genuinely interested in what her customer what’s and needs! Thankful ou More

by dmbeautcon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abbie Maxwell, Jessica Wilson , Dave Finegold, Rachel Morales
May 30, 2022

🚨DO NOT BUY FROM NICK VITALE @ GORDON CHEVROLET 31850 Ford Rd, Garden City, MI 48135 He is a very unprincipled & untrustworthy man. I am a resident of Louisiana and was shopping to purchase a truck in D More

by kdeona
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Vitale
May 31, 2022 -

Gordon Chevrolet responded

We are disappointed that this guest felt compelled to write a 1 star review. We have a very different perspective than he portrayed in his review as we are a very principled and upstanding dealership. Initially, this guest left a $100 deposit on 05/17/2022 to secure this vehicle until he could make it in from out of state to complete the purchase. This deposit was refunded back to the guest on 05/20/2022, when he became unsure that he wanted to purchase it. The vehicle was sold on the same day the customer sent proof of insurance and a plane ticket with a cancellation insurance. We should have had better communication with this guest and are disppointed that he was unhappy with his experience. We did speak to this guest after this review and we are currently searching for another truck that will suit his needs. As a courtesy, we agreed to refund this guest for his insured flight.

May 31, 2022 -

kdeona responded

As was said to the management @ this dealership. It’s understood the dealership has been highly ranked for its service for some time. So don’t get it misunderstood by what you have read or may read. This review was not about GORDON CHEVROLET but solely about the tasteless act 1 of their employees. The only reason that 1 star rating was given is because it couldn’t be given to a particular individual. May 17 2022 a deposit was sent & returned May 20 2022 BECAUSE of the total cost to travel from Louisiana to Michigan and drive 16 1/2 hrs back not because I was unsure if I wanted it. May 23 2022 I texted NICK VITALE again, inquiring about the truck and he informed me it was still available, when do I want to come get it. This time around is when proof of insurance and flight itinerary was required to secure the truck til I arrive to pick it up. As was said in the initial review, after my flight info was received for Friday June 3, 2022, my number was put on his blocked call list. I had no contact with NICK VITALE. He then tells his management my wife and I couldn’t agree on the figures I was given so I wavered on the truck. My wife had no part of said discussion. I never even mentioned a wife to this guy. So yes, your not gonna put this fault on me sir!!!! In return I am truly appreciative of the management team for reaching out to me and offered to look for another truck. It shows what I mentioned prior to this, Gordon Chevrolet displays outstanding customer service/sales. This reason why, if they find another truck before I do, I’m still willing to purchase a truck from any other sales representative @ GORDON CHEVROLET!!

May 24, 2022

Rachel Morales was my salesperson and she was a pleasure to work with. I’ll be back and look her up on my next vehicle! More

by sss64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Morales
March 09, 2022

Appreciated the assistance and friendliness received from Nick and Rachel at Gordon Chevrolet in helping us decide on the right kind of vehicle we wanted to purchase. Would always give a recommendation to More

by Denise
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Vitale, Rachel Morales
February 10, 2022

Rachel Morales was a pleasure to work with during my purchase of a 2022 Corvette, a fantastic personality, a unique person, a truly spectacular salesperson, it was my pleasure doing business with Gordon More

by 489711
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Morales
Feb 10, 2022 -

489711 responded

Rachel Morales was a pleasure to work with during my purchase of a 2022 Corvette, a fantastic personality, a unique person, a truly spectacular salesperson, it was my pleasure doing business with Gordon Chevrolet, and Rachel.

February 06, 2022

My wife and I have worked with John Mauro for years, he recently retired, and recommended we work with Rachel Morales, so we did. She was amazing!! Very personable, helpful, funny, and easy to work with. W More

by Muzakjunkee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Morales
January 30, 2022

It was fast no game right to the point got want I wasn't and happy More

by wrachael89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Finegold, Mona Saad, Stephen Maurer, Steve Nissen
January 18, 2022

friendly, organized, my car was available without having to wait. that was a welcomed perk More

by jsmorton5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Bieritz, Rachel Morales