Gordon Chevrolet
Garden City, MI
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Day 1. Took my 2010 Impala in for pre-warranty expiration check. No major issues with the vehicle. 9:30 am day 1. The advisor asked me for some specifics...there was a clip that came loose layi expiration check. No major issues with the vehicle. 9:30 am day 1. The advisor asked me for some specifics...there was a clip that came loose laying on the front passenger floor and a loose screw from the driver seat laying on the rear floor. I also mentioned it needed a new fob battery and could he check the main battery. xx brakes too. End of day one...said they found a coolant leak and would replace a gasket. Car would be ready on day 2. No courtesy vehicle available. Day 2 ...They called at 9:30 said they were working on coolant problem and would call me back in 2 hours with status..no call. I called at 1:30 and advisor apologized and said the car also needed an alignment and rotate, balance. I declined. The advisor said car would be ready on Day 3..but, it was a Saturday and no shuttle ride available. Told me to call Sat and check on car but it was his day off. Day 3 Called and not ready yet was told they would call back IF ready. I am writing this am of day 3 and still don't know if I'll have a car. P.S. Last week I went on a 1500 mile trip and had no problems with the car....the service manager had told me his mechanic had driven the car and detected a vibration..thus leading to the alignment, etc recommendation. I had the tires rotated and balanced 2 weeks before my trip. Last time I was at dealer (9-12 months) I was told the same thing and got an alignment. More
I cannot say enough about this dealership and their employees. They were knowledgeable, friendly, helpful and responsive. I've dealt with other dealerships in the past and by far this was my best exp employees. They were knowledgeable, friendly, helpful and responsive. I've dealt with other dealerships in the past and by far this was my best experience. I'm happy to say that I am now a permanent customer of Gordon Chevrolet as well as Mona Saad and Tim Swinea. They're kindness and professionalism is greatly appreciated. I highy recommend this dealership and sales team. More
My wife & I took our 2006 Malibu Maxx SS in to inquire about some warranty paint work. We had been toying with the idea of buying a new used car, wondering if we could use the Maxx & our 2002 Imp inquire about some warranty paint work. We had been toying with the idea of buying a new used car, wondering if we could use the Maxx & our 2002 Impala as trade ins. Steve readily offered to get us an appraisal on both vehicles. We were both impressed immediately with his professional & friendly manor, and felt at ease. While he was getting that done , we took a test ride in a used Impala & were pleased with the comfort, quietness, and cleanliness of the car. After getting back & talking with Steve, we were also pleased with the first appraisals but were thinking maybe he could do a little better. We also were hoping for a little better on the price, so Steve went to work for us. In the end we ended up trading in both cars, bought the Impala, and walked out feeling that we absolutely got a fair deal. I will recommend Steve to any of my friends who might be looking for a used car. As this was our third purchase from Gordon Chevy, we would also recommend the entire dealership as well. From the service department, to the new car sales folks, and of course Steve Nissen we give you all a hearty Thank You!! Tom & Linda Vaughan. More
I feel Steve was a very friendly salesperson. I didn't feel pressured at all while looking at used vehicles out on the lot. He followed up on all my questions and concerns. He took extra steps in making s feel pressured at all while looking at used vehicles out on the lot. He followed up on all my questions and concerns. He took extra steps in making sure that the vehicle I chose was fully detailed and misc. paint chips were touched up before I left the lot with the car. More
Gordan Chevrolet is by the far the best Dealership that i have ever been to. Everyone there is very nice, professional, and the prices are unbeatable. I drove 45 mins just to go to this dealership and every have ever been to. Everyone there is very nice, professional, and the prices are unbeatable. I drove 45 mins just to go to this dealership and every min was well worth it. I appreciate the kind, curosity, friendly, clean atomosphere that this dealership gave forth to us. I recommend Tim Swinea, and John Graczyk, they r GREAT!!!! More
My husband and I purchased a very nice used Cadillac from Steve Nissen yesterday (06/21/2011. I felt this rating was the least I could do for Steve to show how much we appreciated his help. Steve is profes Steve Nissen yesterday (06/21/2011. I felt this rating was the least I could do for Steve to show how much we appreciated his help. Steve is professional, very helpful and not pushy like most sales people. He makes a living selling cars but does not make this the deciding factor, he truly tries to do what is best for the buyer. I felt very at ease and could tell Steve knew what he was talking about. We spent about 2 hours with him and feel we have known him for years. I would recommend Steve and this dealership to anyone purchasing a car. We will certainly tell others about him and will return for any new purchases. Leigha, Jeffrey Johnson Westland More
This is my second time I've gone to this dealership. The first time I bought a car, and recently i leased a 2011 malibu. The dealership always has a great selection of vehicles. both times i've worked with first time I bought a car, and recently i leased a 2011 malibu. The dealership always has a great selection of vehicles. both times i've worked with Steve Nissen. He's always so kind, professional, and doesn't presure you into anything. I will defintetly continue to go to Gordon Chevrolet in garden city! More
The best car buying experience!!! Nick was knowledgable, helpful and very hands-on...I will return to Gordon Chevy whenever I'm in the market for another vehicle. helpful and very hands-on...I will return to Gordon Chevy whenever I'm in the market for another vehicle. More
Totally amazing dealership!!! Would recommend to anyone and everyone!! Mr. Churgin was beyond helpful in getting me my new Chevy Cruze! Will for sure be back for a new Chevy! and everyone!! Mr. Churgin was beyond helpful in getting me my new Chevy Cruze! Will for sure be back for a new Chevy! More
Joe was very knowledgeable about the cars and very friendly. Spent as much time as we needed with us and had no problem answering all our questions and explaining the details about the Chevy Cruze we friendly. Spent as much time as we needed with us and had no problem answering all our questions and explaining the details about the Chevy Cruze we were interested in. Dealership appeared to be very clean and service area looked clean too. More