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Gordon Chevrolet

Garden City, MI

4.4
173 Reviews

31850 Ford Rd.

Garden City, MI

48135

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Showing 173 reviews

September 08, 2024

I had gone to another Chevy dealership and the salesman there did not listen to me & attempted to get me to purchase an Equinox that he said was what HE felt I needed. I obviously left without purchasing More

by mack21761
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Finegold, Kyle Hunt
June 25, 2024

Sold me a 75k dollar car promised me the world and then wanted me to tow my car to them when it wouldn't start refused to give me a loaner. Oh and the best part they told my wife this will keep happening b More

by srallan1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Mayer
June 21, 2024

I bought a 2019 Trax and with less than 35,000 mile on it, the AC compressor started to breakdown. The service mgr basically said tough luck and refused to do anything about it. Wouldn't even offer me the More

by mike Mc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick Vitale
Jul 03, 2024 -

Gordon Chevrolet responded

To clarify, your vehicle was brought in for service on May 22, 2024, more than 28 months after your purchase on January 17, 2022. Unfortunately, the manufacturer's warranty had expired by this time and you declined to purchase an extended vehicle service contract when offered at the time of purchase.. While we understand your frustration, the expectation of covering mechanical repairs 2.5 years after purchase is unreasonable. We always strive to support our loyal customers and offered a discount to help mitigate the repair costs, even though the vehicle was out of warranty. While we regret that this did not meet your expectations, it was the best assistance we could provide under the circumstances. We value your loyalty and your feedback, and we hope you will give us another opportunity to serve you in the future.

February 12, 2024

The dealership is good. But, the last couple times using the service department I feel like they haven't taken care of me very well. Don't know if the service advisors hav More

by bob_d_j
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Satterthwaite, John Belanger
January 30, 2024

We drove 1. 5 hours to check out a truck and Nick Vitale helped us! He was so kind and patient with our needs. He had great communication and was very personable. More

by Sarah Stone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Finegold, Nick Vitale
January 19, 2024

John Belanger in service is outstanding. Friendly and professional service to the customer. Schedules appointments in a timely manner and keeps you informed of what is happening. Gordon Chev More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Michniak, John Belanger
December 03, 2023

Rachel M. And Dave (finance) we’re awesome! They listened to our needs and worked their magic to help with our budget. Very pleased with our new Truck! Definit More

by CarrieReyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Finegold, Rachel Morales
October 29, 2023

Great customer service and great prices. Very timely delivery. And very fast on service work More

by paule7thson@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Belanger, Amanda Tate, David Wilkins
October 20, 2023

From the first person, Reggie, to my salesman Steve and everyone else it was a great experience. Steve is wonderful! God bless you all. More

by kmarcum56
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie in service, Rick Lachance, Stephen Maurer
October 03, 2023

Love this Dealership! Specifically work with Reggie and he's very Through on keeping vehicle in tip- top working order. Would like to see a Popcorn Machine installed in More

by Kathy K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie Garrett
Oct 06, 2023 -

Kathy K responded

Definitely will return to Gordon Chevrolet!

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