Gordon Chevrolet
Garden City, MI
Filter Reviews by Keyword
By Type
Showing 173 reviews
I had gone to another Chevy dealership and the salesman there did not listen to me & attempted to get me to purchase an Equinox that he said was what HE felt I needed. I obviously left without purchasing there did not listen to me & attempted to get me to purchase an Equinox that he said was what HE felt I needed. I obviously left without purchasing the Equinox (although it was a nice car) & a couple of days later while driving down Ford Road I felt compelled to pull into Gordon Chevrolet when I was passing by. I am SO very glad that I did! As I was looking around their used car lot I was approached by Kyle Hunt and he listened to my wants/needs/concerns and within 1/2 hour he helped me to find exactly what I was looking for. I purchased a 2020 Trax from them and their Finance Manager, Dave Finegold, went above & beyond to get me a loan. I have poor credit and was told by the other dealership that I would never be able to obtain a loan but Dave made it happen & I will forever be grateful to Kyle & Dave for making the process quick & painless! Thanks, guys! More
Sold me a 75k dollar car promised me the world and then wanted me to tow my car to them when it wouldn't start refused to give me a loaner. Oh and the best part they told my wife this will keep happening b wanted me to tow my car to them when it wouldn't start refused to give me a loaner. Oh and the best part they told my wife this will keep happening because she needs to drive the Tahoe more?? So if you want a Tahoe that doesn't start every other day because we are not driving it "long distances" then I would go somewhere else. The service manager was upset with me for asking questions , but perhaps he could take a second to understand I am upset my 75k dollar Tahoe I purchased 5 months ago doesn't start and I am being told tough luck go rent a car and this is going to continue! If you sort the 1 stars you will find this to be a trend with this place! Heather in sales is awesome however give her a raise! More
I bought a 2019 Trax and with less than 35,000 mile on it, the AC compressor started to breakdown. The service mgr basically said tough luck and refused to do anything about it. Wouldn't even offer me the it, the AC compressor started to breakdown. The service mgr basically said tough luck and refused to do anything about it. Wouldn't even offer me the local GM office number to complain. Spoke with GM and they had the same attitude and suggested i try Gordon again, I called and talked with the Service mgr and explained my situation and the fact that i am a very loyal customer who bought 2 cars from them, 3 months apart and have brought them in for service, Meant nothing to him. The best he would offer was a small discount. Still would cost me over $1000 to fix the problem. What a bunch of crap. Loyalty means nothing to this dealership. They have the power to absorb this cost and/or take it up with GM directly; they chose not to. Clearly this part was defective and should have not have happened to a car with less than 35,000 miles. Don't bother with this dealership, they cant be trusted. More
The dealership is good. But, the last couple times using the service department I feel like they haven't taken care of me very well. Don't know if the service advisors hav But, the last couple times using the service department I feel like they haven't taken care of me very well. Don't know if the service advisors have too much on their plate or what, but poor communication on updates of what needs to be done. Other than warranty work, I may be done using them More
We drove 1. 5 hours to check out a truck and Nick Vitale helped us! He was so kind and patient with our needs. He had great communication and was very personable. 5 hours to check out a truck and Nick Vitale helped us! He was so kind and patient with our needs. He had great communication and was very personable. I highly recommend him and this dealership it was one of the best experiences I ever had. Thanks for the new truck Nick! Kids love it! More
John Belanger in service is outstanding. Friendly and professional service to the customer. Schedules appointments in a timely manner and keeps you informed of what is happening. Gordon Chev Friendly and professional service to the customer. Schedules appointments in a timely manner and keeps you informed of what is happening. Gordon Chevrolet has been our dealership for over 25 years due to the friendly service. More
Rachel M. And Dave (finance) we’re awesome! They listened to our needs and worked their magic to help with our budget. Very pleased with our new Truck! Definit And Dave (finance) we’re awesome! They listened to our needs and worked their magic to help with our budget. Very pleased with our new Truck! Definitely will be back for our next vehicle! Top notch customer service/sales! More
From the first person, Reggie, to my salesman Steve and everyone else it was a great experience. Steve is wonderful! God bless you all. everyone else it was a great experience. Steve is wonderful! God bless you all. More
Love this Dealership! Specifically work with Reggie and he's very Through on keeping vehicle in tip- top working order. Would like to see a Popcorn Machine installed in Specifically work with Reggie and he's very Through on keeping vehicle in tip- top working order. Would like to see a Popcorn Machine installed in the comfortable waiting area! More