Gordie Boucher Nissan of Greenfield - Service Center

Matt1982 responded

Maybe you failed to understand that the reason for going to Bucaro Brothers was that as I approached an intersection in Downtown Chicago the brake pedal went almost to the floor while the piston in the caliper "popped" open resulting in an inability to brake properly. This is hardly something Bucaro could have made up, since I had to slowly limp their with a horrible grinding sound when I braked. I never wanted the cost of the brake job covered simply the $90 for a caliper as a result of pad wear. The nearest Nissan dealer was 15 miles away, a far distance in the city. Your response to my review should only prove to anyone reading that you are unwilling to provide a simply resolution to a problem (offer a $20 credit) and would rather blame the customer and a Mechanic who helped him out greatly. It is obvious you skipped steps and I am glad your response shows your true lack of customer service commitment.

Matt1982 responded

I would also like to point out that in an obvious breach of any confidentiality and poor taste you have chosen to print my full name. I have no problem as I stand behind my complaint, however you apparently thought it apporpriate and necessary to publish my entire name. This should also serve as a warning to any potential customer.

Matt1982 responded

Finally I would like to point out a few inaccuracies in your reply: • My 3 year old Nissan had 105,583 Highway miles when serviced and 106,231 miles on it when the brakes failed • The “free visual brake inspection” is actually called a 27-point INSPECTION • My entire complaint focuses on the fact that there is no way there was 50% remaining due to the complete wear of the pads in 3 weeks and 800 miles. Something supported by your claim “it does not seem likely it would wear so fast” Only strengthening my claim that you did not actually inspect the brakes but merely checked a box • Although the vehicle was not purchased from your dealership it was purchased new and maintained by the book by only Nissan Certified Technicians at Nissan Dealers across the state (Since you wanted me to take it to a dealer in Chicago, it shouldn’t matter to you which Nissan certified technicians looked at my vehicle) • Again, I NEVER requested payment for the entire brake job, but for the caliper, since I see it as a cost that resulted from lack of preventative maintenance due to a poorly done inspection report. I didn’t even ask for the labor charge. Also, nothing was ever even offered to me, not even an apology, just allegations I was trying to take advantage of you. • Finally, as a result of this ridiculous situation I have purchased a New 2010 Acura TSX and do not plan to ever deal with Nissan or any Boucher dealership ever again.