Gordie Boucher Nissan of Greenfield - Service Center

Nissan unable to repair problem I have just 3,000 miles on my 2018 Rouge, lately it has developed a vibration on the steering wheel and floorboard. I took it in to Gordie Boucher an I have just 3,000 miles on my 2018 Rouge, lately it has developed a vibration on the steering wheel and floorboard. I took it in to Gordie Boucher and was advised that the vibration is coming from the engine and that based on the CVT transmission and vehicle design this is common symptom to this vehicle. I looked on line and have seen several complaints about this same vibration since at least 2015. # 1 if this problem has been around that long why hasn't it been corrected? #2 if someone pays almost $30,000. for a car it shouldn't have this problem. The service person advised that there is NOTHING that can be done about it. 3# Nissan if this is how you do business and treat you customers I have to tell you .... you lost me as well as some friends and relatives as a customer. More

Complete Service Easy to deal with explains options available and what needs to be done now and what can wait. Also explains why it may be beneficial to do something Easy to deal with explains options available and what needs to be done now and what can wait. Also explains why it may be beneficial to do something now to save some money. More

Always amzing Always the best customer service. Ryan, the sales manage,and Duke in the service department took great care of me as I got my lease ready to turn in. Always the best customer service. Ryan, the sales manage,and Duke in the service department took great care of me as I got my lease ready to turn in. Thanks everyone! More

Quality experience with service dept. and finance dept. Very happy with my new passenger side rear view mirror. While waiting on the repair I re-upped my J.M. and A maintenance contract with Zach in finance Very happy with my new passenger side rear view mirror. While waiting on the repair I re-upped my J.M. and A maintenance contract with Zach in finance. He was knowledgable and easygoing. It went well, and I learned something new about this product that I have purchased several times before. Justine was friendly and helpful. Very happy with this appt. Shout out to the mechanic who installed the mirror, too. Perfect. I don't have my bill in front of me, so do not recall his name. More

Noisy Raddled Normal day , started auto, worst noise ever! Call Nissan, told to come in. Duke greeted me with smile and we began seeking problem. Duke guessed it ri Normal day , started auto, worst noise ever! Call Nissan, told to come in. Duke greeted me with smile and we began seeking problem. Duke guessed it right away,surprise! Took it in,got it the same day, all is well. Thanks! More

I am not giving a convincing answer to my car problem I have a continuous noise due to apparently the power steering pump or breaks. I purchased the car just less than two months ago. I came to the shop t I have a continuous noise due to apparently the power steering pump or breaks. I purchased the car just less than two months ago. I came to the shop twice and spend so much time waiting. At the end my car was not treated and I was told this is a "Normal" noise that I have to live with. This is a defect and it is annoying and worrying. My driving the Nissan Altima will not be pleasant and I am going to change my whole thinking of buying or recommending Nissan to anyone if this type of answers is giving to me. More

Awesome service. I've always been well taken care of here. With any problem or question I have, Scott and any other employee I have an encounter with has been great. I've always been well taken care of here. With any problem or question I have, Scott and any other employee I have an encounter with has been great. More

Easy and accomodating I had an appointment for an oil change and tire rotation with a request for quote on tires. Service was great. During my oil change the service tech I had an appointment for an oil change and tire rotation with a request for quote on tires. Service was great. During my oil change the service tech recommended I replace my in cabin filter. He was also able to give me a good price on tires and was able to get me in last minute to have new tires placed and an alignment. With my busy schedule, it was nice to be able to get all this done in the same visit. Thank you! More

oil change pompt service for an oil change. friendly and efficient. pleasant waiting area. Everything was on time and waiting was pleasant. I like this dealers pompt service for an oil change. friendly and efficient. pleasant waiting area. Everything was on time and waiting was pleasant. I like this dealership and their employees. More

Great customer service Love visiting this dealership for service, great people, short wait and they have snacks 😊Washed and dried my car. Will definitely recommend this dea Love visiting this dealership for service, great people, short wait and they have snacks 😊Washed and dried my car. Will definitely recommend this dealership to family and friends More